Mr*** made claims that the item he purchased was not authenticWe offer a year authenticity guarantee on all items soldWhen we became aware that Mr*** was unhappy with his purchase, he had already posted the package back to usMr*** did not follow protocol as indicated in
our terms of saleWe ask that when customers make claims that an item is not authentic, that they take the item to a reputable specialist in the industry and have the specialist document their opinion on the artworkThis is important as when returning artwork to a consignor, we could provide them with some kind of evidence showing that the artwork is not authenticPlease understand that when Mr***'s refused to follow proper protocol, it started an additional process where we had to send out the artwork to a reputable expert in the subjectI explained this to Mr*** and asked that he allow up to weeks for the process to be completedMr*** has been less than patient with us throughout the entire processNonetheless, we issued Mr*** a check on August 22, which has been cashed by Mr*** on August 25thIf you have any additional questions or concerns, please feel free to contact me at *** or at *** Sent on: 9/5/10:31:AM
Mr*** made claims that the item he purchased was not authenticWe offer a year authenticity guarantee on all items soldWhen we became aware that Mr*** was unhappy with his purchase, he had already posted the package back to usMr*** did not follow protocol as indicated in
our terms of saleWe ask that when customers make claims that an item is not authentic, that they take the item to a reputable specialist in the industry and have the specialist document their opinion on the artworkThis is important as when returning artwork to a consignor, we could provide them with some kind of evidence showing that the artwork is not authenticPlease understand that when Mr***'s refused to follow proper protocol, it started an additional process where we had to send out the artwork to a reputable expert in the subjectI explained this to Mr*** and asked that he allow up to weeks for the process to be completedMr*** has been less than patient with us throughout the entire processNonetheless, we issued Mr*** a check on August 22, which has been cashed by Mr*** on August 25thIf you have any additional questions or concerns, please feel free to contact me at *** or at *** Sent on: 9/5/10:31:AM