Deborah Bell Design

We will investigate this claim and respond as soon as possible

Unfortunately, the dealership in this case went out of business without providing the customer with the necessary documents to register the vehicleThe title and registration are the responsibility of the dealerHome Loan Investment Bank has made several concessions to assist the customer and has communicated these steps to him privately

The borrower has been provided with copies of all pertinent loan documents that specify the amounts due including escrow of taxes and insuranceWe feel this answers all questions within the complaintThis matter is being referred to our attorney for further communicationThank you

This Title application was underwritten using the FHA Title guidelinesThese underwriting standards include very specific income verification requirementsThe applicant was unwilling to provide what was required, in effect withdrawing the application

Revdex.com:
This is an unacceptable response there is no justification of why they required me to spend money on reports they selected then refused to accept themTo my knowledge FHA does not require a borrower to spend money to get a loan with ANY of their programsIf I am wrong please supply the documentation from the FHA guidelines stating how much money has to be spent to obtain a Title LoanIf there is a requirement to spend money to get a loan then supply a reasoning of why this was not disclosed at the beginning of the loan processI was assured all the way through everything was ok with my application and the information I suppliedThe information that was supplied in the reports they chose by the third party confirmed all the information I supplied was true and accurateI feel this falls into the predatory lending practicesSince my hand was forced to seek this format for resolution there is no need for the lender to now attempt to move the discussion from this formatIf google reviews are researched it will be found this company has many poor business practicesThis complaint is not due to the lack of obtaining the loan it is the business practices utilized through the process
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
*** ***

We will investigate this claim and respond as soon as possible.

I have not...

received any such communication about the amount of money in my escrow, nor specific details about the above mentioned matters. I also have not heard from their attorneyRevdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]

Revdex.com:
I have reviewed...

the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I did not withdraw my application the loan was denied. I asked for the denial letter and they produced a letter with incorrect information. They lied stating I withdrew my application. As stated I paid an independent CPA several hundred dollars to produce the information the lender specifically requested, (there is a written e-mail chain between the lender and CPA) the lender then refused to accept the information and changed their mind and wanted information that would cost me additional thousands of dollars and months to provide. The underwriter even told the CPA they ordered the information just to see what would happen, this is no service to me the borrower. This is also irresponsible lending/business practices with a borrowers money. To my knowledge FHA does not require a borrower to pay to get a loan. I explained my entire situation even supplying my current credit score to the lender prior to the application. If they did not want me as a customer they should have just stated so prior to me entering the process.
Regards,
[redacted]

Mr. [redacted],We have investigated this issue and have submitted a corrected file to the credit bureau. This should remove the duplicate loan entry. Please allow up to 60 days for this change to reflect on your credit report. We value you as a customer and apologize for any inconvenience. Please...

contact me directly if you have any questions. Thank you. [redacted]Compliance Officer[redacted]

“Home Loan Investment Bank believes that our records on this matter are accurate. To protect the customer’s privacy, we have mailed a hard copy of the explanation and all supporting documentation to the address provided.”

Home Loan Investment Bank stands by our original response. Title 1 underwriting guidelines have very specific requirements that were not provided. Out of respect for the applicant, we will communicate more detailed information to him directly.

Unfortunately, the dealership in this case went out of business without providing the customer with the necessary documents to register the vehicle. The title and registration are the responsibility of the dealer. Home Loan Investment Bank has made several concessions to assist the customer and...

has communicated these steps to him privately.