This is my second experience with Dean's Carpet One in Manchester and I'll likely come back in the future when I replace the other rooms in my house
They have a large selection of carpeting with experienced salespeople who can assist in selection by assessing your needsI originally went in to look at hardwood (which they also sell) but my budget took me to carpet and I couldn't be happier with our selection
The pricing is reasonable, they have a wide range of pricing options, and they often have month (or higher) financing available through a 0% credit card promotionA recent promotion for month financing prompted me to jump at my second room
The installers have been excellent in both circumstancesVery friendly, courteous and professionalThey represent the company positively, performed the install with great care, and cleaned everything VERY wellThey made sure I was satisfied before leaving
I feel that a company can be reasonably judged on how they handle conflict and I feel that Dean's does the right thing for their customers from my recent experienceI got an e-mail and mailer about a memorial day sale so drove an hour to get there and they were closed on the days of the saleWhen I called after, Russell informed me of a miscommunication from corporate (they didn't know the sale was being advertised) and honored the pricing and financing rate for meI knew what I wanted so did the entire balance of the transaction over the phone
This is my second experience with Dean's Carpet One in Manchester and I'll likely come back in the future when I replace the other rooms in my house
They have a large selection of carpeting with experienced salespeople who can assist in selection by assessing your needsI originally went in to look at hardwood (which they also sell) but my budget took me to carpet and I couldn't be happier with our selection
The pricing is reasonable, they have a wide range of pricing options, and they often have month (or higher) financing available through a 0% credit card promotionA recent promotion for month financing prompted me to jump at my second room
The installers have been excellent in both circumstancesVery friendly, courteous and professionalThey represent the company positively, performed the install with great care, and cleaned everything VERY wellThey made sure I was satisfied before leaving
I feel that a company can be reasonably judged on how they handle conflict and I feel that Dean's does the right thing for their customers from my recent experienceI got an e-mail and mailer about a memorial day sale so drove an hour to get there and they were closed on the days of the saleWhen I called after, Russell informed me of a miscommunication from corporate (they didn't know the sale was being advertised) and honored the pricing and financing rate for meI knew what I wanted so did the entire balance of the transaction over the phone