Initial Business Response / [redacted] (1000, 5, 2017/03/30) */ Customer was aware of what gutter material was going to be usedAluminum inch K Style gutteringWe removed his old guttering and downspouts then installed new guttering below the roof line of the existing metal roof, to help keep the snow from sliding off of the roof and damaging the gutteringAll guttering is installed to slope towards downspoutsThe customer called our office 1/yrsafter the install was complete, and months after our warranty would have expired, with some concerns, at this time we sent one of our employees down to take pictures of all of the gutteringThe metal roof eave trim which we try to get behind is attached to a 2xabove the roof deck (not reachable) and above an old drip edge that was left behind when the current metal roof was put onSomeone other than OUR COMPANY has filled the flutes with expanding foam, caulked the old drip edge and rake trim together, nailed down the old eave trim to the sub fasciaTo get behind these would result in damaging his existing fascia, eave trim, and/or rake trimI have reviewed the pictures and found that all upper edge of the gutter is below the roof line, sloped towards the downspouts, inside the outer leg of the rake trim, and up to the top of the sub-fasciaThe only finding that is questionable is that the guttering is 1/inch away from the end of the runStill outside the pathway of water flow and inside the cavity of the roofI have read his blog reviews about shingle roof, guttering installation and that the guttering should extend 1/inch past the rake board to collect all of the water from the shingleThese buildings have metal roofsSteel guttering would be a much better fit with hangers that hold onto the ribs of the panels but would not be at the price he receivedSteel gutters were never discussed between him and IThese guttering systems require that a snow retention system be in place or installed to prevent damage to gutters, because these systems are above the roof lineWe could if he is willing, to make MINOR adjustments to the guttering project we installed, given the circumstances of the property Sincerely, As I Remain Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/04/03) */ I sent the e,ails where [redacted] said he would make the job right and he sent a man named [redacted] who took pictures from way out from the gutters which would make the job look good for his boss, he and I talked about the installation and he pretty much agreed with what I had to say, then went to his boss and told a different story, [redacted] Made Roofing,s add "says we will do it right or we will not do it ay all", the gutters ere installed and it is not right by ***'s own admition where he states to do it right would require inch steel gutters, if he knew that vwhy would he install the small Aluminum gutters??? [redacted] never came out to look at the gutters so he does not know how bad the workmanship is and he said in the e mails he was coming out tom look on several occasions, never happened, I do not trust him because his word is not good Final Consumer Response / [redacted] (3000, 22, 2017/06/14) */ case [redacted] last response from [redacted] made roofing is spelled out below and when I e mail [redacted] he is not responding ...HELP [redacted] I agreed to what you told the Revdex.com was an acceptable solution and spelled out how it should happen so the job ends up being done right or you remove the gutters and refund the $as you outlined to the Revdex.com, now lets talk to each other to get it done, thank you *** Final Business Response / [redacted] (4000, 24, 2017/06/22) */ I have talked to [redacted] this morning and we are going today 6/22/to make a plan of action to get either the gutters off of the buildingsOr, We are going to detach and reset the current guttering, over some new wood and aluminum spacersToday is make a plan, order material, and schedule the work to be done
Initial Business Response /* (1000, 9, 2016/04/21) */
The price increase for the needed decking was on the proposal and explained to the customer before we ever started job. The customer signed that proposal to accept the job.
The estimator also explained that for the chimney to be flashed, she...
would have to have a stone mason to remove the stones and replace them when we finished with the roof.Both contractors will have to work together to complete this task. He mentioned [redacted] could do it, but they are no relation to Taylor Made Roofing & Contracting.
We installed the decking correctly. If the roof is sagging then it would be a structural problem with
the rafters.
Our major priority here at Taylor Made is customer satisfaction and we would like to resolve this with the customer. We called the customer the same day we found out about the complaint. We are trying to set a time and day that we could meet with them.We have called 3 times and on the last call the customer said she would call back but hasn't. We are just waiting for the customer to respond, so we can resolve the issue. I can send in a copy of the signed proposal if needed.
Initial Business Response /* (1000, 5, 2017/03/30) */
Customer was aware of what gutter material was going to be used. 0.027 Aluminum 5 inch K Style guttering. We removed his old guttering and downspouts then installed new guttering below the roof line of the existing metal roof, to help keep the...
snow from sliding off of the roof and damaging the guttering. All guttering is installed to slope towards downspouts. The customer called our office 1 1/2 yrs. after the install was complete, and 6 months after our warranty would have expired, with some concerns, at this time we sent one of our employees down to take pictures of all of the guttering. The metal roof eave trim which we try to get behind is attached to a 2x4 above the roof deck (not reachable) and above an old drip edge that was left behind when the current metal roof was put on. Someone other than OUR COMPANY has filled the flutes with expanding foam, caulked the old drip edge and rake trim together, nailed down the old eave trim to the sub fascia. To get behind these would result in damaging his existing fascia, eave trim, and/or rake trim. I have reviewed the pictures and found that all upper edge of the gutter is below the roof line, sloped towards the downspouts, inside the outer leg of the rake trim, and up to the top of the sub-fascia. The only finding that is questionable is that the guttering is 1/2 inch away from the end of the run. Still outside the pathway of water flow and inside the cavity of the roof. I have read his blog reviews about shingle roof, guttering installation and that the guttering should extend 1/2 inch past the rake board to collect all of the water from the shingle. These buildings have metal roofs. Steel guttering would be a much better fit with hangers that hold onto the ribs of the panels but would not be at the price he received. Steel gutters were never discussed between him and I. These guttering systems require that a snow retention system be in place or installed to prevent damage to gutters, because these systems are above the roof line. We could if he is willing, to make MINOR adjustments to the guttering project we installed, given the circumstances of the property.
Sincerely,
As I Remain
Initial Consumer Rebuttal /* (3000, 8, 2017/04/03) */
I sent the e,ails where [redacted] said he would make the job right and he sent a man named [redacted] who took pictures from way out from the gutters which would make the job look good for his boss, he and I talked about the installation and he pretty much agreed with what I had to say, then went to his boss and told a different story, [redacted] Made Roofing,s add "says we will do it right or we will not do it ay all", the gutters ere installed and it is not right by [redacted]'s own admition where he states to do it right would require 6 inch steel gutters, if he knew that vwhy would he install the small Aluminum gutters??? [redacted] never came out to look at the gutters so he does not know how bad the workmanship is and he said in the e mails he was coming out tom look on several occasions, never happened, I do not trust him because his word is not good...
Final Consumer Response /* (3000, 22, 2017/06/14) */
case [redacted] last response from [redacted] made roofing is spelled out below and when I e mail [redacted] he is not responding ...HELP
[redacted] I agreed to what you told the Revdex.com was an acceptable solution and spelled out how it should happen so the job ends up being done right or you remove the gutters and refund the $1180.00 as you outlined to the Revdex.com, now lets talk to each other to get it done, thank you [redacted].
Final Business Response /* (4000, 24, 2017/06/22) */
I have talked to [redacted] this morning and we are going today 6/22/17 to make a plan of action to get either the gutters off of the buildings. Or, We are going to detach and reset the current guttering, over some new wood and aluminum spacers. Today is make a plan, order material, and schedule the work to be done.
Initial Business Response / [redacted] (1000, 5, 2017/03/30) */ Customer was aware of what gutter material was going to be usedAluminum inch K Style gutteringWe removed his old guttering and downspouts then installed new guttering below the roof line of the existing metal roof, to help keep the snow from sliding off of the roof and damaging the gutteringAll guttering is installed to slope towards downspoutsThe customer called our office 1/yrsafter the install was complete, and months after our warranty would have expired, with some concerns, at this time we sent one of our employees down to take pictures of all of the gutteringThe metal roof eave trim which we try to get behind is attached to a 2xabove the roof deck (not reachable) and above an old drip edge that was left behind when the current metal roof was put onSomeone other than OUR COMPANY has filled the flutes with expanding foam, caulked the old drip edge and rake trim together, nailed down the old eave trim to the sub fasciaTo get behind these would result in damaging his existing fascia, eave trim, and/or rake trimI have reviewed the pictures and found that all upper edge of the gutter is below the roof line, sloped towards the downspouts, inside the outer leg of the rake trim, and up to the top of the sub-fasciaThe only finding that is questionable is that the guttering is 1/inch away from the end of the runStill outside the pathway of water flow and inside the cavity of the roofI have read his blog reviews about shingle roof, guttering installation and that the guttering should extend 1/inch past the rake board to collect all of the water from the shingleThese buildings have metal roofsSteel guttering would be a much better fit with hangers that hold onto the ribs of the panels but would not be at the price he receivedSteel gutters were never discussed between him and IThese guttering systems require that a snow retention system be in place or installed to prevent damage to gutters, because these systems are above the roof lineWe could if he is willing, to make MINOR adjustments to the guttering project we installed, given the circumstances of the property Sincerely, As I Remain Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/04/03) */ I sent the e,ails where [redacted] said he would make the job right and he sent a man named [redacted] who took pictures from way out from the gutters which would make the job look good for his boss, he and I talked about the installation and he pretty much agreed with what I had to say, then went to his boss and told a different story, [redacted] Made Roofing,s add "says we will do it right or we will not do it ay all", the gutters ere installed and it is not right by ***'s own admition where he states to do it right would require inch steel gutters, if he knew that vwhy would he install the small Aluminum gutters??? [redacted] never came out to look at the gutters so he does not know how bad the workmanship is and he said in the e mails he was coming out tom look on several occasions, never happened, I do not trust him because his word is not good Final Consumer Response / [redacted] (3000, 22, 2017/06/14) */ case [redacted] last response from [redacted] made roofing is spelled out below and when I e mail [redacted] he is not responding ...HELP [redacted] I agreed to what you told the Revdex.com was an acceptable solution and spelled out how it should happen so the job ends up being done right or you remove the gutters and refund the $as you outlined to the Revdex.com, now lets talk to each other to get it done, thank you *** Final Business Response / [redacted] (4000, 24, 2017/06/22) */ I have talked to [redacted] this morning and we are going today 6/22/to make a plan of action to get either the gutters off of the buildingsOr, We are going to detach and reset the current guttering, over some new wood and aluminum spacersToday is make a plan, order material, and schedule the work to be done
Initial Business Response /* (1000, 9, 2016/04/21) */
The price increase for the needed decking was on the proposal and explained to the customer before we ever started job. The customer signed that proposal to accept the job.
The estimator also explained that for the chimney to be flashed, she...
would have to have a stone mason to remove the stones and replace them when we finished with the roof.Both contractors will have to work together to complete this task. He mentioned [redacted] could do it, but they are no relation to Taylor Made Roofing & Contracting.
We installed the decking correctly. If the roof is sagging then it would be a structural problem with
the rafters.
Our major priority here at Taylor Made is customer satisfaction and we would like to resolve this with the customer. We called the customer the same day we found out about the complaint. We are trying to set a time and day that we could meet with them.We have called 3 times and on the last call the customer said she would call back but hasn't. We are just waiting for the customer to respond, so we can resolve the issue. I can send in a copy of the signed proposal if needed.
Initial Business Response /* (1000, 5, 2017/03/30) */
Customer was aware of what gutter material was going to be used. 0.027 Aluminum 5 inch K Style guttering. We removed his old guttering and downspouts then installed new guttering below the roof line of the existing metal roof, to help keep the...
snow from sliding off of the roof and damaging the guttering. All guttering is installed to slope towards downspouts. The customer called our office 1 1/2 yrs. after the install was complete, and 6 months after our warranty would have expired, with some concerns, at this time we sent one of our employees down to take pictures of all of the guttering. The metal roof eave trim which we try to get behind is attached to a 2x4 above the roof deck (not reachable) and above an old drip edge that was left behind when the current metal roof was put on. Someone other than OUR COMPANY has filled the flutes with expanding foam, caulked the old drip edge and rake trim together, nailed down the old eave trim to the sub fascia. To get behind these would result in damaging his existing fascia, eave trim, and/or rake trim. I have reviewed the pictures and found that all upper edge of the gutter is below the roof line, sloped towards the downspouts, inside the outer leg of the rake trim, and up to the top of the sub-fascia. The only finding that is questionable is that the guttering is 1/2 inch away from the end of the run. Still outside the pathway of water flow and inside the cavity of the roof. I have read his blog reviews about shingle roof, guttering installation and that the guttering should extend 1/2 inch past the rake board to collect all of the water from the shingle. These buildings have metal roofs. Steel guttering would be a much better fit with hangers that hold onto the ribs of the panels but would not be at the price he received. Steel gutters were never discussed between him and I. These guttering systems require that a snow retention system be in place or installed to prevent damage to gutters, because these systems are above the roof line. We could if he is willing, to make MINOR adjustments to the guttering project we installed, given the circumstances of the property.
Sincerely,
As I Remain
Initial Consumer Rebuttal /* (3000, 8, 2017/04/03) */
I sent the e,ails where [redacted] said he would make the job right and he sent a man named [redacted] who took pictures from way out from the gutters which would make the job look good for his boss, he and I talked about the installation and he pretty much agreed with what I had to say, then went to his boss and told a different story, [redacted] Made Roofing,s add "says we will do it right or we will not do it ay all", the gutters ere installed and it is not right by [redacted]'s own admition where he states to do it right would require 6 inch steel gutters, if he knew that vwhy would he install the small Aluminum gutters??? [redacted] never came out to look at the gutters so he does not know how bad the workmanship is and he said in the e mails he was coming out tom look on several occasions, never happened, I do not trust him because his word is not good...
Final Consumer Response /* (3000, 22, 2017/06/14) */
case [redacted] last response from [redacted] made roofing is spelled out below and when I e mail [redacted] he is not responding ...HELP
[redacted] I agreed to what you told the Revdex.com was an acceptable solution and spelled out how it should happen so the job ends up being done right or you remove the gutters and refund the $1180.00 as you outlined to the Revdex.com, now lets talk to each other to get it done, thank you [redacted].
Final Business Response /* (4000, 24, 2017/06/22) */
I have talked to [redacted] this morning and we are going today 6/22/17 to make a plan of action to get either the gutters off of the buildings. Or, We are going to detach and reset the current guttering, over some new wood and aluminum spacers. Today is make a plan, order material, and schedule the work to be done.