Days Inn & Conference Centre Renfrew

This is in response to the compliant as writtenWe had received a phone call by [redacted] for a water leak coming through her ceiling at the above address [redacted] does not have service contract and understood that a charge for services would occurThe attached ticket number shows that the pvc drain had to be repaired and all she was charged for was the labor to do suchThe repair at that time appeared to the mechanic to be workingThe client signed the service ticket and we billed her accountThe area that she signed the ticket clearly states that she authorized the repair and understood that this may be chargeable if no service contract was in force We had received a call the next day at which [redacted] had called very confrontational about the fact that the water was still dripping and demanded that a different mechanic come to her home to repair this immediately at which point I instructed her that all mechanics were assigned calls and are in area routes that I could send a different mechanic later that weekThis was unacceptable to her and after I assured her that the mechanic that was infact in her home was years old and had over years experience in the HVAC industry along with that I could get him there right away she was agreeableAfter I hung up with [redacted] I had spoken with Rob , the mechanic that was on site the day prior, he said he had a conversation with [redacted] that the glue joints that were on her existing unit and drain pain had failed and the repair he did was a temporary as he recommended upgrading the drains as to further prevent additional leaks and issuesWhen Rob arrived he found that infact the water dripping was condensation due to the air handler condensation into the secondary pan that was old and leakingHe spent hours doing what he could to salvage some drainage to make sure she had air-conditioningAnd again had instructed she needed to upgrade and replace the drainage systemI will as a professional courtesy credit her account in the amount of the $ Danisi did respond and did its best effort as well as warranty the work we did prior day.Thank You ,Chris G [redacted] VPCertified NYS Energy Star HVAC Designer/ InstallerDanisi Energy Co Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:10/**/
Thank you for the informationI did review the response from the company and they state as a "professional courtesy" they will credit my account in the amount of $179.24, which I accept in order to resolve this matter However, I received another bill from them today and they added a "finance charge" of $and state that I now owe them $ Would you kindly advise me on what the next step would be
Sincerely,
*** ***

This is in response to the compliant as writtenWe had received a phone call by *** *** for a water leak coming through her ceiling at the above address*** *** does not have service contract and understood that a charge for services would occurThe attached ticket number shows
that the pvc drain had to be repaired and all she was charged for was the labor to do suchThe repair at that time appeared to the mechanic to be workingThe client signed the service ticket and we billed her accountThe area that she signed the ticket clearly states that she authorized the repair and understood that this may be chargeable if no service contract was in force We had received a call the next day at which *** *** had called very confrontational about the fact that the water was still dripping and demanded that a different mechanic come to her home to repair this immediately at which point I instructed her that all mechanics were assigned calls and are in area routes that I could send a different mechanic later that weekThis was unacceptable to her and after I assured her that the mechanic that was infact in her home was years old and had over years experience in the HVAC industry along with that I could get him there right away she was agreeableAfter I hung up with *** *** I had spoken with Rob , the mechanic that was on site the day prior, he said he had a conversation with *** *** that the glue joints that were on her existing unit and drain pain had failed and the repair he did was a temporary as he recommended upgrading the drains as to further prevent additional leaks and issues. When Rob arrived he found that infact the water dripping was condensation due to the air handler condensation into the secondary pan that was old and leakingHe spent hours doing what he could to salvage some drainage to make sure she had air-conditioningAnd again had instructed she needed to upgrade and replace the drainage system. I will as a professional courtesy credit her account in the amount of the $ Danisi did respond and did its best effort as well as warranty the work we did prior day.Thank You ,Chris G*** VPCertified NYS Energy Star HVAC Designer/ InstallerDanisi Energy Co Inc

The account has been credited and no more calls will be made

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***