Complaint: [redacted] I am rejecting this response because: The technican did not montioring the machine for ice to flow Once the cleaning was done the tech left without looking at the ice If you feel you don't deserve to come back out, I can bring my picture to a civil court and let them decide who is correct and who is not We don't have to keep going back and forth Just let me know if you feel that you don't desreve to come back out and I promise you I can handle the rest from herePaying $to submit paperwork to file this claim is nothing when you are giving a person over $for bad service The ball is in your hand and this is my final offer Regards, [redacted] ***
[redacted] ***:Owner: [redacted] Complaint: service the ice machine Service of an ice machine as I quoted him, sight unseen, usually is priced anywhere from $230-plus tax, depending on how much cleaning is needed.The water quality at this location as with all Jackson water is not the greatest so there was a lot of lime, scale and mold on the unit A typical regularly maintained unit is to descale the evaporator and all water components to clean them from lime and scale deposits that occur from regular usage, cleaning the condenser, which is the area that houses the compressor and refrigeration system of the unit.3/24- [redacted] machine had not been regularly maintained it appeared to us, there was mold in the bin (storage of ice), his charcoal filter was stopped up and the evaporator and condenser were extremely "dirty"We quoted a price on preforming the service neededInformed the site's point of contact of the stopped up filter as well that we didn't have on hand, we would have to order it from a supplierNumerous phone calls with a time laps finally authorization with instructions to not replace the ice machines in-line filterMr [redacted] stated he was going to replace himselfWe completed the service needed and removed all mold, lime and scaleMr [redacted] then called and asked for us to come back out there his machine still had trash in the ice I informed my technicians but due to our work schedule they were unable to come back the next day or the followingMy tech did ask if they had replaced the charcoal filter (sometimes a new filter will seep charcoal) and when I asked Mr [redacted] if that had been done he said yesMy tech went back out on 3/27/and found that the water filter had not been replaced as stated and took pictures of the evaporator showing no lime & scale as a contributing factor to particles he is finding in his iceWe have no control over the water source to his machine, that is why we advised a new inline filter be used
Complaint: [redacted] I am rejecting this response because: The technican did not montioring the machine for ice to flow Once the cleaning was done the tech left without looking at the ice If you feel you don't deserve to come back out, I can bring my picture to a civil court and let them decide who is correct and who is not We don't have to keep going back and forth Just let me know if you feel that you don't desreve to come back out and I promise you I can handle the rest from herePaying $to submit paperwork to file this claim is nothing when you are giving a person over $for bad service The ball is in your hand and this is my final offer Regards, [redacted] ***
[redacted] ***:Owner: [redacted] Complaint: service the ice machine Service of an ice machine as I quoted him, sight unseen, usually is priced anywhere from $230-plus tax, depending on how much cleaning is needed.The water quality at this location as with all Jackson water is not the greatest so there was a lot of lime, scale and mold on the unit A typical regularly maintained unit is to descale the evaporator and all water components to clean them from lime and scale deposits that occur from regular usage, cleaning the condenser, which is the area that houses the compressor and refrigeration system of the unit.3/24- [redacted] machine had not been regularly maintained it appeared to us, there was mold in the bin (storage of ice), his charcoal filter was stopped up and the evaporator and condenser were extremely "dirty"We quoted a price on preforming the service neededInformed the site's point of contact of the stopped up filter as well that we didn't have on hand, we would have to order it from a supplierNumerous phone calls with a time laps finally authorization with instructions to not replace the ice machines in-line filterMr [redacted] stated he was going to replace himselfWe completed the service needed and removed all mold, lime and scaleMr [redacted] then called and asked for us to come back out there his machine still had trash in the ice I informed my technicians but due to our work schedule they were unable to come back the next day or the followingMy tech did ask if they had replaced the charcoal filter (sometimes a new filter will seep charcoal) and when I asked Mr [redacted] if that had been done he said yesMy tech went back out on 3/27/and found that the water filter had not been replaced as stated and took pictures of the evaporator showing no lime & scale as a contributing factor to particles he is finding in his iceWe have no control over the water source to his machine, that is why we advised a new inline filter be used