Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We have resolved this with the customer by reimbursing the customer for the brake parts he replacedThe money had already been sent to himOur used car manager resolved this weeks agoThanks, ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] We were told that the service agreement is for all service required for the period of the contractThere was no monatry value to the serviceIt was to cover the service for the service period,if it was miles then the required maintance would be coveredSo if the factory called for a particular service it was to be covered,transmittion filter, fluid change, whatever it was paid for upfront by having this service agreement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]If they said we have a main table agreement that cannot be canceled , why can't they live up to the agreement Regards, [redacted]
To whom it may concern,We have received the following information from the other cancellable productsI will attach it to the end of this statement Also, I do not know what the customer is indicating by "main table" agreement that cannot be cancelledI assume that they are referring to the the maintenance agreement? They do still have minor service left on that agreement that is valued at ***They are welcome to come in for that serviceWe have never charged the customer for anything that is covered under that agreement in the last yearsThe customer dod misunderstand and thought their contract was done when the advisor was telling them that their next service would be the last oneTheir contract expires on 9/15/and we are more than willing to honor their contract for that final serviceThe refund for Theft is $***, Tire & Wheel refund is [redacted] , Key refund is $ [redacted] and is being sent to the lender
Per phone call from ***:The business contacted me and resolved the complaint They will mail the check today.Thank you,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to
me.
Regards,
***' ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
This has been resolved
Regards,
*** ***
This has been resolved
This has been resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They never acknowledged that I have a service agreement and are still trying to charge for service under the contract
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
When I spoke to Mr***, I offered to look into the issues he was having with the maintenance agreement and resolve the problems, but he declined any and all assistance in this matterHe stated that he no longer wanted to come here for anything, so there is no reason for us to research into his claim history or warranty history to see what contracts are validHe came in to do a cancellation and thats exactly what we didAt no time has Mr*** asked for valid contract information or anything of that natureSo he says that it doesn't resolve his complaint, however, I guess we don't know what his actual complaint isHe told us he wanted to cancel his warranties and be done with our company and that is what we have done
[A default letter is provided here which indicates your acceptance of the
business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, after several emails and phone calls with no response we were finally contacted by a *** ***He had us email him the receipt copy for the brake parts we had purchasedWe were reimbursed for these partsI appreciate Mr*** taking care of this and taking the time to contact usHowever, I would not do business with this company in the futureAfter having a good experience in the store and then being disregarded so many times by so many people, I still feel that the company was aware and in full knowledge of the problem when they sold me the truck
Regards,
*** ***
We maintain our position that we will honor the contract under the terms of the contract for the final maintenance service, valued at *** for an oil change and tire rotation if the customer chooses, otherwise, the contract will expire in September of this yearThe service must be used before the expiration dateAll other money has been refunded to the lenderThere is nothing else for us to offer at this time since the customer has declined to do further business with us
speaking with me. The day the complaint was sent to the dealer, I received a call from Mark V[redacted] and we went over my complaint and the concerns I had with his business. In our conversation as we were going over this complaint, he reviewed my service order and there was one totaling over $300 to repair a tear in the hose. He stated that this is something that Chevy would pay for and that the dealership could process and issue me a check. Mark was working with his service manager on this as well and informed me to give them a call back to check the status, I have done so last week and today, left messages and he has not returned any of my calls. The last call the lady that answered the phone was transferring me to someone above Mark, however I received their VM, so I just called you. I am not certain what I did or if he can not do this he will not just say no. I only discussed my concerns when he called me, never asking for anything, he offered this and now will not return any of my phone calls. I am so sorry to be a pain, just seems like I am having the worst luck with businesses here.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for...
a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you very much for your assistance. Please close this complaint file.
Regards,
[redacted]
We have spoken to [redacted] & hope that we are able to come to an amicable resolution. Our General Sales Manager, [redacted]r, has been in contact with her. He has addressed the gift card issue and mailed one out to her. He is also in communication with her on finding the...
right vehicle. We look forward to a continued relationship with our customer!
To Whom it may concern, We understand the gentleman's complaint, but this is why we can not honor his request:Although our advertisement is we will "beat any competitors advertised price on a comparable vehicle" we do need proof of an advertised price as well as have a...
comparable vehicle.In this instance the gentleman returned AFTER purchasing a truck at another dealership and requested we pay him $500. He did not provide the competitors written advertised price, nor did we have a comparable vehicle with that trim package, and we were never given the opportunity to match the price.Thank you,Respectfully,[redacted] General Sales Manager Tom Gill Chevrolet
To whom it may concern,It is unfortunate that the problem with the vehicle was not a covered component under the warranty. We did make an effort to help fix the problem outside of the warranty.As to the refund I genuinely apologize for the time it took to respond to your cancellation request. The...
refund should have been executed in a timely manor. I understand that it has since been processed.Any questions going forward, please call me.Thank you,Respectfully,[redacted]General Sales Manager[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
I spoke to this customer to try and settle the situation last week. He was adamant that he wants nothing else to do with [redacted] and I scheduled him to come in on Saturday and cancel what contracts he has remaining. He came in Saturday March 14th and signed all paperwork to cancel his...
existing contracts. He has 2 contracts which cannot be cancelled; Maintenance Plus and Easycare Etch coverage. Both of those are not able to be cancelled because of contracts terms. He does have 4 contracts which we have sent in the paperwork to close and cancel. We have received no word back yet from [redacted] tire, Dent restore or Classic Key protection, but did receive the following from [redacted] will be sending
a check in 7 to 10 business days from today to [redacted] account [redacted] in the
amount of $[redacted]. I will update the case further when we receive conformation from the other 3 contracts. Mr. [redacted] was explained that since there is a lein on the vehicle, the refunds will go directly to the leinholder and not to him personally. We had done all of this and had his contracts cancelled prior to receiving this complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
We were told that the service agreement is for all service required for the period of the contract. There was no monatry value to the service. It was to cover the service for the service period,if it was 36000 miles then the required maintance would be covered. So if the factory called for a particular service it was to be covered,transmittion filter, fluid change, whatever it was paid for upfront by having this service agreement.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We have resolved this with the customer by reimbursing the customer for the brake parts he replacedThe money had already been sent to himOur used car manager resolved this weeks agoThanks, ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] We were told that the service agreement is for all service required for the period of the contractThere was no monatry value to the serviceIt was to cover the service for the service period,if it was miles then the required maintance would be coveredSo if the factory called for a particular service it was to be covered,transmittion filter, fluid change, whatever it was paid for upfront by having this service agreement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]If they said we have a main table agreement that cannot be canceled , why can't they live up to the agreement Regards, [redacted]
To whom it may concern,We have received the following information from the other cancellable productsI will attach it to the end of this statement Also, I do not know what the customer is indicating by "main table" agreement that cannot be cancelledI assume that they are referring to the the maintenance agreement? They do still have minor service left on that agreement that is valued at ***They are welcome to come in for that serviceWe have never charged the customer for anything that is covered under that agreement in the last yearsThe customer dod misunderstand and thought their contract was done when the advisor was telling them that their next service would be the last oneTheir contract expires on 9/15/and we are more than willing to honor their contract for that final serviceThe refund for Theft is $***, Tire & Wheel refund is [redacted] , Key refund is $ [redacted] and is being sent to the lender
Per phone call from ***:The business contacted me and resolved the complaint They will mail the check today.Thank you,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to
me.
Regards,
***' ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
This has been resolved
Regards,
*** ***
This has been resolved
This has been resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They never acknowledged that I have a service agreement and are still trying to charge for service under the contract
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
When I spoke to Mr***, I offered to look into the issues he was having with the maintenance agreement and resolve the problems, but he declined any and all assistance in this matterHe stated that he no longer wanted to come here for anything, so there is no reason for us to research into his claim history or warranty history to see what contracts are validHe came in to do a cancellation and thats exactly what we didAt no time has Mr*** asked for valid contract information or anything of that natureSo he says that it doesn't resolve his complaint, however, I guess we don't know what his actual complaint isHe told us he wanted to cancel his warranties and be done with our company and that is what we have done
[A default letter is provided here which indicates your acceptance of the
business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, after several emails and phone calls with no response we were finally contacted by a *** ***He had us email him the receipt copy for the brake parts we had purchasedWe were reimbursed for these partsI appreciate Mr*** taking care of this and taking the time to contact usHowever, I would not do business with this company in the futureAfter having a good experience in the store and then being disregarded so many times by so many people, I still feel that the company was aware and in full knowledge of the problem when they sold me the truck
Regards,
*** ***
We maintain our position that we will honor the contract under the terms of the contract for the final maintenance service, valued at *** for an oil change and tire rotation if the customer chooses, otherwise, the contract will expire in September of this yearThe service must be used before the expiration dateAll other money has been refunded to the lenderThere is nothing else for us to offer at this time since the customer has declined to do further business with us
We have sent a full refund to the customer along with our apologies.
[redacted]Thank you for...
speaking with me. The day the complaint was sent to the dealer, I received a call from Mark V[redacted] and we went over my complaint and the concerns I had with his business. In our conversation as we were going over this complaint, he reviewed my service order and there was one totaling over $300 to repair a tear in the hose. He stated that this is something that Chevy would pay for and that the dealership could process and issue me a check. Mark was working with his service manager on this as well and informed me to give them a call back to check the status, I have done so last week and today, left messages and he has not returned any of my calls. The last call the lady that answered the phone was transferring me to someone above Mark, however I received their VM, so I just called you. I am not certain what I did or if he can not do this he will not just say no. I only discussed my concerns when he called me, never asking for anything, he offered this and now will not return any of my phone calls. I am so sorry to be a pain, just seems like I am having the worst luck with businesses here.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for...
a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you very much for your assistance. Please close this complaint file.
Regards,
[redacted]
We have spoken to [redacted] & hope that we are able to come to an amicable resolution. Our General Sales Manager, [redacted]r, has been in contact with her. He has addressed the gift card issue and mailed one out to her. He is also in communication with her on finding the...
right vehicle. We look forward to a continued relationship with our customer!
To Whom it may concern, We understand the gentleman's complaint, but this is why we can not honor his request:Although our advertisement is we will "beat any competitors advertised price on a comparable vehicle" we do need proof of an advertised price as well as have a...
comparable vehicle.In this instance the gentleman returned AFTER purchasing a truck at another dealership and requested we pay him $500. He did not provide the competitors written advertised price, nor did we have a comparable vehicle with that trim package, and we were never given the opportunity to match the price.Thank you,Respectfully,[redacted] General Sales Manager Tom Gill Chevrolet
To whom it may concern,It is unfortunate that the problem with the vehicle was not a covered component under the warranty. We did make an effort to help fix the problem outside of the warranty.As to the refund I genuinely apologize for the time it took to respond to your cancellation request. The...
refund should have been executed in a timely manor. I understand that it has since been processed.Any questions going forward, please call me.Thank you,Respectfully,[redacted]General Sales Manager[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
I spoke to this customer to try and settle the situation last week. He was adamant that he wants nothing else to do with [redacted] and I scheduled him to come in on Saturday and cancel what contracts he has remaining. He came in Saturday March 14th and signed all paperwork to cancel his...
existing contracts. He has 2 contracts which cannot be cancelled; Maintenance Plus and Easycare Etch coverage. Both of those are not able to be cancelled because of contracts terms. He does have 4 contracts which we have sent in the paperwork to close and cancel. We have received no word back yet from [redacted] tire, Dent restore or Classic Key protection, but did receive the following from [redacted] will be sending
a check in 7 to 10 business days from today to [redacted] account [redacted] in the
amount of $[redacted]. I will update the case further when we receive conformation from the other 3 contracts. Mr. [redacted] was explained that since there is a lein on the vehicle, the refunds will go directly to the leinholder and not to him personally. We had done all of this and had his contracts cancelled prior to receiving this complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
We were told that the service agreement is for all service required for the period of the contract. There was no monatry value to the service. It was to cover the service for the service period,if it was 36000 miles then the required maintance would be covered. So if the factory called for a particular service it was to be covered,transmittion filter, fluid change, whatever it was paid for upfront by having this service agreement.