Dan's Organic Lawn & Landscape, LLC

[redacted] has never cleaned his chimney for a very long period of time which resulted in a chimney fire from a build up of creosote inside the chimneyThe fire department was called in as a result of the chimney fireThe fire department broke the damper on top of the chimney cap which is connected with a long chain to open and close the damperThe fire also scorched the chain and the damperYes, we cleaned [redacted] chimney on February 1, After his complaint, we went back to his house and told [redacted] he has to purchase a new damper with a new chain in which he agreed to doI also told [redacted] if he cannot locate the item to call me and I will give him all the information as to where he can purchase it from and how to get inside the chimney

*** *** has never cleaned his chimney for a very long period of time which resulted in a chimney fire from a build up of creosote inside the chimneyThe fire department was called in as a result of the chimney fireThe fire department broke the damper on top of the chimney cap which is
connected with a long chain to open and close the damperThe fire also scorched the chain and the damper. Yes, we cleaned *** *** *** chimney on February 1, After his complaint, we went back to his house and told *** he has to purchase a new damper with a new chain in which he agreed to doI also told *** if he cannot locate the item to call me and I will give him all the information as to where he can purchase it from and how to get inside the chimney

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***