Damian's Automotive

I have read you are closing my complaint ID#[redacted] and wish to state, Damian’s Automotive did not answer or address my concerns.  Each time I brought the car in they gave it back to me in the same condition and it was 2 weeks later.  This last time I scheduled an appointment (2 weeks out) and then prior to the appointment, I could not reach them – no one was answering the phone and the business was not open during normal business hours.  The day of the appointment I tried calling since I figured they’d definitely be there and the phone was filled and I could not leave a message and no one answered the phone.  I don’t consider this addressing my issues whatsoever.   Each time we brought the vehicle in to address our concerns and 4 times later the same issues have never been fixed.  It’s very disappointing they appear to be a small business and lure individuals in trying to help them instead of going to a large dealer and they take advantage.  I would at least hope you could re-word your statement so when others read the complaint they don’t get mislead that Damian’s tried to fix it but we weren’t satisfied.

We had contacted by certified mail Ms. [redacted] to request that she set up an...

appointment to allow us to address her concerns. Ms. [redacted] by phone contacted us and set up an appointment to bring the vehicle in on August 24, 2017.  Ms. [redacted] failed to keep her appointment and bring the vehicle in on August 24, 2017.  We have not received any correspondence from Ms. [redacted] as she stated, however, we have read the letter that she attached to your office dated August 28, 2017.  We will contact Ms. [redacted] again by certified mail to request that she reschedule her missed appointment so that we can address her concerns. Damian's Automotive