There has been some confusion here we never told the lady Sarah spoke to an attorneyShe (customer) had stated "She was calling an attorney and they would handle it." Sarah told the lady that she spoke to the members of the company and that they were not liable And that on our receipts it releases us of all damage after a job is complete, which they should be aware of because we have moved them once before and the men on the job and Brian and his wife had all hung out and had drinks togetherWhen we spoke with the customer she stated she had professional pictures taken of all of there furniture and the day they realized there was damage was the day they went in to find the pictures and that's when it was discoveredJoseph has been apart of this business his whole life and whenever there has been damages he has always notified the customer and fixed the incident regardless if that was replacing the property, giving the amount of the damage, or having it repaired to the customers' satisfactionBut when the customer called she accused the men of purposely doing this and if that was the case the desk would not have been facing where damage was done and that is something none of our menn would ever have doneThe first thing she said was she wanted a thousand dollars for the table and now the only way they are wanting to resolve the issue is by receiving the money, which costed them to move, which is about a thousand dollarsWe did not damage these customers' property so we are not responsible for the damage that was already there when we moved themBut thank you so much for trying to resolve this issue we really appreciate all of your help
Revdex.com: In reference to complaint ID [redacted] , I received the request for the contract, invoice/receipt and any other paperwork for the transaction It was a cash transaction (no electronic receipt or signature) and no other paperwork/invoice/receipt was either provided or signed So, this claim is entirely false Please ask them for the paperwork - it doesn't exist - especially since they claim it releases them from the damage they did.I forwarded the before and after pictures to Dahlenburg and have attached them for your review as well The "before" picture was taken in December by photographer, [redacted] I can provide her contact info if neededThe "after" pictures were taken in our storage unit in January after the piece was moved by Dahlenburg moversThe pictures are so obvious! It was in perfect condition - Dahlenburg then moved it to where it is now - and now there's a chunk out of the top with scrapesI sincerely can't believe they're denying the damage It's an extremely heavy, large, expensive piece of furniture We discovered the damage when I was looking for pictures to put in my Mom's memorial video She passed 12/31/ As my husband moved the chairs they placed on top of the damage to get to a bin of pictures, he saw the damageI contacted Dahlenburg and at first they said they were going to take care of it and meet me at the unit to resolve the issue It then progressed to unreturned phone calls and "we're looking for the receipt" to Sarah stating, "I spoke to our attorney and he says we're not liable."I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I am requesting a full refund of the money paid to employ them to move our furniture They did not perform the service they promised - to move our belongings to our storage unit without damaging anything Regards, Brian And Julie Hamon
There has been some confusion here we never told the lady Sarah spoke to an attorneyShe (customer) had stated "She was calling an attorney and they would handle it." Sarah told the lady that she spoke to the members of the company and that they were not liable And that on our receipts it releases us of all damage after a job is complete, which they should be aware of because we have moved them once before and the men on the job and Brian and his wife had all hung out and had drinks togetherWhen we spoke with the customer she stated she had professional pictures taken of all of there furniture and the day they realized there was damage was the day they went in to find the pictures and that's when it was discoveredJoseph has been apart of this business his whole life and whenever there has been damages he has always notified the customer and fixed the incident regardless if that was replacing the property, giving the amount of the damage, or having it repaired to the customers' satisfactionBut when the customer called she accused the men of purposely doing this and if that was the case the desk would not have been facing where damage was done and that is something none of our menn would ever have doneThe first thing she said was she wanted a thousand dollars for the table and now the only way they are wanting to resolve the issue is by receiving the money, which costed them to move, which is about a thousand dollarsWe did not damage these customers' property so we are not responsible for the damage that was already there when we moved themBut thank you so much for trying to resolve this issue we really appreciate all of your help
Revdex.com: In reference to complaint ID [redacted] , I received the request for the contract, invoice/receipt and any other paperwork for the transaction It was a cash transaction (no electronic receipt or signature) and no other paperwork/invoice/receipt was either provided or signed So, this claim is entirely false Please ask them for the paperwork - it doesn't exist - especially since they claim it releases them from the damage they did.I forwarded the before and after pictures to Dahlenburg and have attached them for your review as well The "before" picture was taken in December by photographer, [redacted] I can provide her contact info if neededThe "after" pictures were taken in our storage unit in January after the piece was moved by Dahlenburg moversThe pictures are so obvious! It was in perfect condition - Dahlenburg then moved it to where it is now - and now there's a chunk out of the top with scrapesI sincerely can't believe they're denying the damage It's an extremely heavy, large, expensive piece of furniture We discovered the damage when I was looking for pictures to put in my Mom's memorial video She passed 12/31/ As my husband moved the chairs they placed on top of the damage to get to a bin of pictures, he saw the damageI contacted Dahlenburg and at first they said they were going to take care of it and meet me at the unit to resolve the issue It then progressed to unreturned phone calls and "we're looking for the receipt" to Sarah stating, "I spoke to our attorney and he says we're not liable."I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I am requesting a full refund of the money paid to employ them to move our furniture They did not perform the service they promised - to move our belongings to our storage unit without damaging anything Regards, Brian And Julie Hamon