Attached is a copy of the contractThe contract actually reads that Mr *** received a $credit for using his existing controllerThe contract does not even list a POD or control upgradeAlso attached is a copy of the Addendum that *** *** signed that confirms Mr ***’s acknowledgment and approval of the $charge required to upgrade his existing controllerWe agree that the control upgrade was discussed during the sales presentationHowever, Mr *** did not want to purchase it at that time and took the credit. Installers do not give products away for free or even know costs of productsIt was after the installation of the solar panels that Mr *** decided that a remote controlled POD would be a convenience for himHe’d be able to operate the pool equipment from inside his house with a POD opposed to walking outside to the pool equipmentThis was the time Mr *** decided to pursue the POD and request additional information and a price quote for the PODMr *** is claiming that we said we would give him a $upgrade for free in addition to the $credit? How does he explain that no mention of a POD is in the contract and why would he sign a written addendum that commits him to a $fee? How can he dispute the Addendum? Also, if Mr *** had a prior issue with the salesman why did he even consider signing up for additional work with him? We can acknowledge from *** ***’s response that he does not address or deny our report that he said he knows the Revdex.com process and will obtain our services for free and the fact he said his wife would use her position on the HOA Board and report to others not to use our services unless we gave him products for freeThis could be considered an attempt of extortion We are requesting the Revdex.com to review the attachments that support our reply and require Mr *** to provide supporting documentation that substantiates his claim or dismiss this deceptive complaint
Whoever wrote the response is quite inaccurate in the details due to the following:A)We have profusely tried to call the sale representative on plenty of occasions with absolutely no response The responder appears to only have seen what's available in his hands, which probably "appears" that provide exceptional service, but probably doesn't have the entire picture (in which the salesman does).B) The salesman pretty much lied to us that the POD was going to be free I don't disagree with the addendum (wow, at least the responder got one thing right) But I do (as should all people) lies should be accounted for.C)The comment about "after the installation, we requested a remote" is absolutely false That was already in the game plan and the installers told us after the solar was installed that the remote will be installed within one week.D)As I mentioned before (and some of his other colleagues have verified), the salesman's work, punctuality and communication, have been substandard at best He never followed up like he said he was after the first time he quoted us We called him, but as usual he never called back We were this close to giving the contract to somebody else, but I insisted that the product is far superior to the salesman's work quality and we would overcome his issues Obviously not the case.By this account and the responder's misinformation, My stance hasn't changed
We agree Mr*** *** signed a legal and binding contract with Heliocol Green Energy Incon May to have a solar heating system installedMr*** was aware of the three day right to cancel the purchase as he signed the documents that stated he has a “Three Day Right to Cancel the Purchase”
at the time of the sale. On June 30th, over days after agreeing and signing the contract, *** emailed requesting to cancel because of other cost increases that were not related to his contract or us. We promptly responded about the cancellation clause in the contract and informed that we have paid out expenses toward his purchase. We offered options to have the system installed at a later date or he could transfer the deposit to any other service or product we provide without a penalty for up to a yearOn July 10, upon his return from a vacation in Hawaii, *** emailed that he decided to do other landscaping and tile work now and would do the solar later. *** then phone called the office and said he changed his mind on the solar system altogether. We again reminded him of options available and that he is beyond the right to cancel and void a contract and that we have incurred expenses related to his project*** ***’s demand to cancel his contract is improper stating He now “Simply Changed his Mind” The wording on the contract is designed to legally protect BOTH parties to thoroughly complete the purchase agreement and contract description*** is attempting to force a refund with complaints to the Revdex.com, *** *** ***, *** and *** even though *** is at fault. *** has even written that he would feel a sense of equality if he can get only one person to change their mind on not selecting Heliocol West (Green Energy Inc). Although we are willing to continue working with *** to resolve this issue, we stand firm that his other cost increases, not related to Green Energy Incis not an acceptable reason to cancel our contract
Dear Revdex.com Mr *** claims he contacted our sales representative four times, but did not receive a replyAccording to our records, all phone calls and emails were promptly responded to According to our correspondence, we wrote Mr *** a proposal for solar panels in 10/Mr ***
signed the contract 07/31/and the system was installed 8/11/ Shortly after installation, Mr *** requested an upgrade his existing pool controller to add a wireless remote control (POD)This new work required additional time because it was necessary for the manufacturer to perform the upgrades to allow operation of a POD On 9/15/17, Mr *** signed an addendum to upgrade his existing controller to add a wireless POD for a total cost of $The update and the wireless POD control system were in place and operational by 9/21/ I called Mr *** regarding his Revdex.com complaint on 9/25/He told me he was happy with the equipment and workmanship, but that he was upset with our sales representativeI asked why he filed a complaint with the Revdex.comMr*** said that while in China, he woke up at am to contact us, but we were not available and that as a result, we should “pay.” Mr *** told me that in order for him to remove the Revdex.com complaint, I would need to send him an email stating that we are providing him with he POD and control update free of chargeMr*** also told me, “My wife works for a home owners association and she will direct bad reports about your company to her association.” Mr *** claimed he has “played both parts of the Revdex.com before” and that he knows how to work around the processMr *** further stated that we should “give him the POD for free or that we will wish we had.” Based on documentation we are able to provide, we believe our work and communication were professional, prompt and thoroughTherefore, we see no reason for this complaint being filed and we plan to pursue collection for our services
Communications and timelines stated in this complaint do not matchour records System installation was completed on September We were unaware of any issues until customer telephoned ouroffice on Monday September requesting service At that time wescheduled a service visit
for Monday September 28th Monday is the earliest day that we are able to meet during business hours.The pool pump is also used for pool cleaning and filtration,solar will only operate during sun hours The complete system will be inspected and schedules setaccording to customer preference on Monday, We will also provide Homeowners athorough walk through and explanation on the operation of their new solar system and digitalcontroller.We will do our best to resolve all their concerns and answerall their questions on our next visit
Attached is a copy of the contractThe contract actually reads that Mr *** received a $credit for using his existing controllerThe contract does not even list a POD or control upgradeAlso attached is a copy of the Addendum that *** *** signed that confirms Mr ***’s acknowledgment and approval of the $charge required to upgrade his existing controllerWe agree that the control upgrade was discussed during the sales presentationHowever, Mr *** did not want to purchase it at that time and took the credit. Installers do not give products away for free or even know costs of productsIt was after the installation of the solar panels that Mr *** decided that a remote controlled POD would be a convenience for himHe’d be able to operate the pool equipment from inside his house with a POD opposed to walking outside to the pool equipmentThis was the time Mr *** decided to pursue the POD and request additional information and a price quote for the PODMr *** is claiming that we said we would give him a $upgrade for free in addition to the $credit? How does he explain that no mention of a POD is in the contract and why would he sign a written addendum that commits him to a $fee? How can he dispute the Addendum? Also, if Mr *** had a prior issue with the salesman why did he even consider signing up for additional work with him? We can acknowledge from *** ***’s response that he does not address or deny our report that he said he knows the Revdex.com process and will obtain our services for free and the fact he said his wife would use her position on the HOA Board and report to others not to use our services unless we gave him products for freeThis could be considered an attempt of extortion We are requesting the Revdex.com to review the attachments that support our reply and require Mr *** to provide supporting documentation that substantiates his claim or dismiss this deceptive complaint
Whoever wrote the response is quite inaccurate in the details due to the following:A)We have profusely tried to call the sale representative on plenty of occasions with absolutely no response The responder appears to only have seen what's available in his hands, which probably "appears" that provide exceptional service, but probably doesn't have the entire picture (in which the salesman does).B) The salesman pretty much lied to us that the POD was going to be free I don't disagree with the addendum (wow, at least the responder got one thing right) But I do (as should all people) lies should be accounted for.C)The comment about "after the installation, we requested a remote" is absolutely false That was already in the game plan and the installers told us after the solar was installed that the remote will be installed within one week.D)As I mentioned before (and some of his other colleagues have verified), the salesman's work, punctuality and communication, have been substandard at best He never followed up like he said he was after the first time he quoted us We called him, but as usual he never called back We were this close to giving the contract to somebody else, but I insisted that the product is far superior to the salesman's work quality and we would overcome his issues Obviously not the case.By this account and the responder's misinformation, My stance hasn't changed
We agree Mr*** *** signed a legal and binding contract with Heliocol Green Energy Incon May to have a solar heating system installedMr*** was aware of the three day right to cancel the purchase as he signed the documents that stated he has a “Three Day Right to Cancel the Purchase”
at the time of the sale. On June 30th, over days after agreeing and signing the contract, *** emailed requesting to cancel because of other cost increases that were not related to his contract or us. We promptly responded about the cancellation clause in the contract and informed that we have paid out expenses toward his purchase. We offered options to have the system installed at a later date or he could transfer the deposit to any other service or product we provide without a penalty for up to a yearOn July 10, upon his return from a vacation in Hawaii, *** emailed that he decided to do other landscaping and tile work now and would do the solar later. *** then phone called the office and said he changed his mind on the solar system altogether. We again reminded him of options available and that he is beyond the right to cancel and void a contract and that we have incurred expenses related to his project*** ***’s demand to cancel his contract is improper stating He now “Simply Changed his Mind” The wording on the contract is designed to legally protect BOTH parties to thoroughly complete the purchase agreement and contract description*** is attempting to force a refund with complaints to the Revdex.com, *** *** ***, *** and *** even though *** is at fault. *** has even written that he would feel a sense of equality if he can get only one person to change their mind on not selecting Heliocol West (Green Energy Inc). Although we are willing to continue working with *** to resolve this issue, we stand firm that his other cost increases, not related to Green Energy Incis not an acceptable reason to cancel our contract
Dear Revdex.com Mr *** claims he contacted our sales representative four times, but did not receive a replyAccording to our records, all phone calls and emails were promptly responded to According to our correspondence, we wrote Mr *** a proposal for solar panels in 10/Mr ***
signed the contract 07/31/and the system was installed 8/11/ Shortly after installation, Mr *** requested an upgrade his existing pool controller to add a wireless remote control (POD)This new work required additional time because it was necessary for the manufacturer to perform the upgrades to allow operation of a POD On 9/15/17, Mr *** signed an addendum to upgrade his existing controller to add a wireless POD for a total cost of $The update and the wireless POD control system were in place and operational by 9/21/ I called Mr *** regarding his Revdex.com complaint on 9/25/He told me he was happy with the equipment and workmanship, but that he was upset with our sales representativeI asked why he filed a complaint with the Revdex.comMr*** said that while in China, he woke up at am to contact us, but we were not available and that as a result, we should “pay.” Mr *** told me that in order for him to remove the Revdex.com complaint, I would need to send him an email stating that we are providing him with he POD and control update free of chargeMr*** also told me, “My wife works for a home owners association and she will direct bad reports about your company to her association.” Mr *** claimed he has “played both parts of the Revdex.com before” and that he knows how to work around the processMr *** further stated that we should “give him the POD for free or that we will wish we had.” Based on documentation we are able to provide, we believe our work and communication were professional, prompt and thoroughTherefore, we see no reason for this complaint being filed and we plan to pursue collection for our services
Communications and timelines stated in this complaint do not matchour records System installation was completed on September We were unaware of any issues until customer telephoned ouroffice on Monday September requesting service At that time wescheduled a service visit
for Monday September 28th Monday is the earliest day that we are able to meet during business hours.The pool pump is also used for pool cleaning and filtration,solar will only operate during sun hours The complete system will be inspected and schedules setaccording to customer preference on Monday, We will also provide Homeowners athorough walk through and explanation on the operation of their new solar system and digitalcontroller.We will do our best to resolve all their concerns and answerall their questions on our next visit