Critter Getters

I will contact the customer first thing in the morningShe paid for a service in the spring, when she had a similar issue roughly months later we as a courtesy for being a returning customer re-set the trap for no additional chargeWe would only charge her if any animals are removedAfter no activity and no captures for awhile we were under the assumption nothing was going on and their issue was taken care ofI was not aware of the customer having a further issue but I will do anything in my ability to remedy the issue first thing tomorrow morning

I apologize, you are correct that the amount was chargedHowever, your claim is incorrect Originally the trap was barricaded to the entry point on the shed to ensure that there were no animals under the shed and it was left in place several daysOnce we were sure no animals were under the shed the trap was flipped around to see if any animals were in the area trying to return and left for several days, again there was no activityAt this point is typically when we would remove the trap because the original complaint was taken care of This is when we spoke to the tenant and she had seen a skunk traveling through the yard so we moved the trap to the middle of the yard to try and remove the animalThe bait we use is a liquid synthetic grub, it is not something you can physically see inside the trapWe explained and showed this to the tenantThe trap was put in the yard for several days and also rebaited with no activity We apologized for the mix up and the trap being left in the yardWe reached out to you via phone and also spoke with the tenant for you to contact us with no reply from youWe offered to reset the trap, and also asked if there was anything additional we could do to assist her, but she explained the animal was gone and there was no further issues We performed the services that we were hired for and continued to assist the tenant with an additional issueThe charge covers setting the trap, moving the trap, monitoring the trap, resetting the trap, and rebaiting the trapAll of which were performedIt is unfortunate there was a mix up with removing the trap, and for that we apologizeBut after reaching out to you with no response, and reaching out to the tenant to have you respond back to us with again no response, there was nothing further we could doIf you were just interested in a refund, if we had received a response from you we might have been able to reach a compromise between both parties to solve this issue

I apologize, you are correct that the amount was chargedHowever, your claim is incorrectOriginally the trap was barricaded to the entry point on the shed to ensure that there were no animals under the shed and it was left in place several daysOnce we were sure no animals were under the shed the trap was flipped around to see if any animals were in the area trying to return and left for several days, again there was no activityAt this point is typically when we would remove the trap because the original complaint was taken care ofThis is when we spoke to the tenant and she had seen a skunk traveling through the yard so we moved the trap to the middle of the yard to try and remove the animalThe bait we use is a liquid synthetic grub, it is not something you can physically see inside the trapWe explained and showed this to the tenantThe trap was put in the yard for several days and also rebaited with no activityWe apologized for the mix up and the trap being left in the yardWe reached out to you via phone and also spoke with the tenant for you to contact us with no reply from youWe offered to reset the trap, and also asked if there was anything additional we could do to assist her, but she explained the animal was gone and there was no further issuesWe performed the services that we were hired for and continued to assist the tenant with an additional issueThe charge covers setting the trap, moving the trap, monitoring the trap, resetting the trap, and rebaiting the trapAll of which were performedIt is unfortunate there was a mix up with removing the trap, and for that we apologizeBut after reaching out to you with no response, and reaching out to the tenant to have you respond back to us with again no response, there was nothing further we could doIf you were just interested in a refund, if we had received a response from you we might have been able to reach a compromise between both parties to solve this issue

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
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TO Revdex.com WITH CAREFUL CONSIDERATION HAVING CHECKED THE UTILITY TRAILER AND NO SHORTS IN IT I REFUNDED THE FULL AMOUNT OF THE TRAILER $BACK TO THE CUSTOMERI COULDN'T CONVINCE HIM THE PROBLEM WASN'T WITH THE TRAILER OUR GOAL AT O'QUINN TRAILER IS TO
BE FAIR WITH EVERYONEWE GREATLY APPRECIATE OUR CUSTOMERS WHICH HAVE SUPPORTED US FOR THE LAST YEARSTHANK YOU O'QUINN TRAILER TERRY O'QUINN 10/31/ O'Quinn Trailer & Motor Co *** *** *** *** *** *** *** ***