Credit Care

In response to the complaint filed with the Revdex.com from *** *** ***On 6/13/*** *** established a verbal agreement with Mary Rutan Hospital to enter into an extended payment planPayment plans are available to patients who have a liability to the hospital of
$or greater, interest free and may extend over a month time frameWhen patients are offered this option, they are asked what amount they would like to pay, and that amount is mutually agreed upon as long as the balance is paid in full within monthsIn this case, it was *** who established the $per month until the balance was paid off. For patient convenience verbal agreements are accepted and in good faith that the patient will follow through with what has been mutually agreed upon Mary Rutan Hospital creates an average of approximately patient payment plans per month without incidentThe hospital transfers the payment plan to *** Financial to manage the account, which is not a collections agency and does no reporting to credit bureausThe patient then receives a letter and coupon book in the mail to make the payments on the accountThe letter sent with the coupon book has the details of the agreement including the total amount due, the agreed amount to be paid each month, and the expectations of the payment plan processIf there was a dispute about the monthly amount due, Mr*** should have notified *** Financial upon receipt of his payment informationSince Mr*** has not paid the mutually agreed amount *** Financial is following the established Mary Rutan Hospital policyMr*** has received letters notifying him that he has not made the payments according to the mutually agreed upon amountIt was noted on10/10/Mr*** spoke to a *** Financial representative and stated if the harassing letters continue he will pay “less and less each month.” At this time, Mr***’s balance is over days past duePer Mary Rutan’s collections policy, the account is classified as a bad debt/collections status. In addition, Mr*** has not paid in accordance with his agreed-upon payment plan policy, also indicating that he should be in a bad debt/collections status. Both of those policies are available publicly on our website at http://maryrutan.org/patients-financial-assistance.aspx near the end of the page in the area marked “View Full Policies” and are also available on request by any of our patients at any timeDue to a lack of payment, Mr***’s account will move to our bad debt agency. Said agency does not immediately report to credit bureaus, instead following patient-friendly guidelines and federal regulations giving patients adequate time to resolve the debt