Mr *** and Ms *** did purchase a new Acadia on March In less than a week and miles they noticed that there was a drip from under the vehicleThey were upset that such a new vehicle could have this problemWe were able to evaluate the leak and determined it was a seal in the
transfer case, We overnighted the part and repaired the vehicleWhen customer picked up the vehicle there were issues with how clean the vehicle wasI called the customer to go over there concerns and offered them a complimentary paint and interior protection packageCustomer seems to be satisfied with the offerI will keep in touch with customer to assure they are happy with the vehicle*** *** General Manager
Customer was called by [redacted] our Shop Foreman to discuss issue and offered to recheck ALDL connector. Customer will call back to set a time that he can bring it in.
The customer signed a repair order that stated:CUSTOMER REQUESTS NEW KEY AND FOB AND PROGRAMMED TO VEHICLEthat is what we did. Due to the misunderstanding we were willing to reimburse the customer $234.59. This was offered as goodwill only. If customer is satisfied with that we will process the...
reimbursement. We are not willing to replace the lock cylinders. Please advise if the reimbursement should be sent.. [redacted] Service Manager
Mr *** and Ms *** did purchase a new Acadia on March In less than a week and miles they noticed that there was a drip from under the vehicleThey were upset that such a new vehicle could have this problemWe were able to evaluate the leak and determined it was a seal in the
transfer case, We overnighted the part and repaired the vehicleWhen customer picked up the vehicle there were issues with how clean the vehicle wasI called the customer to go over there concerns and offered them a complimentary paint and interior protection packageCustomer seems to be satisfied with the offerI will keep in touch with customer to assure they are happy with the vehicle*** *** General Manager
Customer was called by [redacted] our Shop Foreman to discuss issue and offered to recheck ALDL connector. Customer will call back to set a time that he can bring it in.
The customer signed a repair order that stated:CUSTOMER REQUESTS NEW KEY AND FOB AND PROGRAMMED TO VEHICLEthat is what we did. Due to the misunderstanding we were willing to reimburse the customer $234.59. This was offered as goodwill only. If customer is satisfied with that we will process the...
reimbursement. We are not willing to replace the lock cylinders. Please advise if the reimbursement should be sent.. [redacted] Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.