This members account was closed due to violation of the terms regarding the policy of VPN/PROXY IP usehttp://www.inboxdollars.com/pages/terms The member was provided information and they disclosed they were using an app that was blocking their IP They have since removed the IP block and have requested a payment which is set to process March 22, We request that this issue be closed as resolved
I am rejecting this response because: As stated in my complaint, InboxDollars told me that their records showed my account had been inactive for six months and that they had sent me several emails to warn me of my account closureI am not contesting what they told meRather, I am contesting the truth of those statementsAs I stated, I log in to all my accounts monthly to prevent escheatment (and to pay my bills and check my balances)Further, I received zero warning emails that my account was to be closedUnless logging in was not considered "activity" during my membership, and unless they sent the "several" emails to the wrong email address, I continue to contest their claimsI was active, as I had learned my lesson the first time they closed my account--without any warning emails being sentI continue to request a payout of the $I had earnedThank you
I am rejecting this response because: I was not able to find any ad blocking features on my browserInbox dollars provided me with articles to fix this issueOne article didn't exist anymore and the other articles were dated and provided no useful information regarding adblocking on my browserI have no way of knowing if this issue will show up againOne of the reps that contacted insisted that there are "hidden" adblockers, another said it's an issue that was from my machine, however I use machinesI am tired of all the blame and Insistence of "hidden" aspectsInbox needs to solve this issue on their sideThey have been patronizing and useless to me in alleviating the worry that this promblem will pop up randomly
I am rejecting this response because: This information proved is a complete lie.This company cancels members accounts all the as per several complaints on the Revdex.com siteThis seems to be a habit they and also gives a fraud number to contact themI think this company needs to be looked into there for their fraud practicesThey do not give there name in report listedCould this be because someone from oversees is answering this complaint.I want my accounts reopened since I did not produce this fraud info
Member has been provided with links to assist in how to check for Adblock or settings that would affect the display of ads as courtesy along with articles in our support center that is sent to any member with questions regarding this feature that do find helpful in resolving their inquiry We are not able to offer Tech Support nor do we have access to physical computer to review for settings or features that would enable the ads to be blocked The member was provided with access to the TV channel feature same day member notified us and should follow any prompts notifying them if future adblock is detected We respectfully ask that this issue be closed as resolved
Members account was flagged due to an IP that was found on the account causing an issue during the payment review process As noted in our terms & conditions, an account found in violation can be closed for review prior to payment being processed The Member contacted Livechat Feb at 12:08pm CT The Livechat agent notified the Member that their inquiry would be escalated for reviewInquiry was sent to Resolution team and a response was sent to Member at 2:pm CT letting them know that the system flagged the account due to an IP that was being used by their network provider but that the account would be re-openedThe Member did not allow time for review or response before filing complaintThe account has already been fixed and activated along with notification sent to the Member notifying them the same We ask that this issue be closed as resolved
The Billy’s Spin and Win wheel will issue a variety of prizes however, the cent token is issued as cash to the account when the member completes and is credited for a survey This information is available on the page under the wheel KEY: Survey TokenSurvey Token allows you to earn an extra $on your next successful survey completionThis information was also provided to the member via livechat To date, this member has won and been issued survey tokens which were then issued as cash for a total of cents credited for the survey completions In regards to the offer for Diamonds, all cash apps provided on the site are provided by various app providers and are independent of InboxDollars The game from Tapjoy will issue diamonds on their game however, any crediting of tokens such as diamonds should be addressed with the app provider, as InboxDollars does not have access to your account information with TapJoyWe respectfully request that this issue be marked as resolved
Initial Business Response / [redacted] (1000, 5, 2015/04/01) */ Member contacted Live Chat support for crediting information on an offerThe member was provided information regarding our standard day crediting timeline When the credit was assigned, the member was initially provided a lower offer credit in error due to the offer amount being listed differently at the time the credit was applied to the members account The member account was then adjusted on March 26th, by adding an additional $to his account for the original total of $for the offer This member has been paid in full for this offer and we respectfully request that the complaint be closed as resolved
I am rejecting this response because:The business did not resolve my complaintFirst, they said my account had to be active within days, and then they said it had to be active within days before they close itFirst, they said the funds were available within the days (whether or not I am active) but then the funds were not (after the days since I requested if I am not active?)They don't explicitly say in their agreement whether it's for the entire ten days or how many surveys you must completeEven if this is according to their agreement, this is not clear or ethical to withhold payment which I requestedThe business wants me to be an active member but I can't be an active member if I don't know how long for or the frequency of which I must complete my surveysI will accept the business response if I receive the dollars I am due for my workI was a very busy student at the time and didn't have time to argue but now that I am doing surveys with other sites, I don't see this type of circumventing with the fine print on other sites, I am avoiding litigation by going to the Revdex.com and now see it worth the time to prevent other customers from having my experienceI will accept the business's response if I am paid via a safe avenue or legal format and I will agree not to leave a bad review if I am paid the alloted dollars from my old account
This member has been logging in from outside of the US and completing activities that are for US members only which is in violation of our termsInboxDollars requires valid information on an account and the member noted that his current residence was the United States Per the terms: “The country listed in your Member Profile must be the country you are both living in, and logging into your InboxDollars® account from.” Due to the violation of the terms, the account was closed and earnings removed http://www.inboxdollars.com/pages/terms
Individual was attempting to create an account however, due to the IP used which appears to be a VPN or other unapproved IP, the site had provided immediate notification that they were not eligible for account Individual received immediate onsite messaging at the time the account was requested and also with direct email from the support team InboxDollars does not offer phone support and we encourage individuals to use the available live chat link 24/any time they need assistanceInboxDollars and SendEarnings may not be eligible for some individuals due to site and/or advertiser requirementshttps://www.inboxdollars.com/pages/terms
Member had selected an offer on our site and due to the requirements of that advertiser was charged per the advertisers terms Member had registered for a 7-day free trial with the advertiserOn Day the advertiser charged the Member per their termsThe Member was provided with the contact link for the advertiser and advised to contact advertiser directly about any charges incurred as InboxDollars is independent of that advertiser Members account with InboxDollars had been credited so we respectfully request that this inquiry be closed
Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ Member inquired about eBay purchases prior to auto-crediting and was asked for the confirmation (purchase receipts) emails for review Per our terms, members may be asked for confirmation emails for assistance whenever crediting has not yet been appliedMember refused to provide the receipts Please note, crediting with the Shopping Channel can take 30-days to occur from date of purchase The member account was credited on Friday, Nov 20th and member has requested payment which is set to process We respectfully request that this be closed as resolved Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) They ended up releasing funds they were holding from me
Member contacted our Live Chat support on May 15th, At that time the member was notified that per the terms of membership, the account assigned to that email she provided had been cleaned/removed due to inactivity for a period of months The member responded via email and was again notified that the account that was assigned to them had been cleaned/removed due to inactivity for months An additional cleaned account was also located and due to inactivity on that account it was also cleaned/removed due to no activity for months InboxDollars® wants a member’s account to stay in an active status so to help our members; we send several email reminders when inactivity occurs during that month period of time to help remind the member to log in to avoid having an account and earnings removed However, after days (months) with no activity or response from this member on the account, it was cleaned and earnings removed per our termshttp://www.inboxdollars.com/pages/terms Once this automated process has occurred and an account is cleaned, there is no way to reverse this automated process
Initial Business Response / [redacted] (1000, 9, 2015/10/12) */ Inboxdollars has strict policies and procedures in place to ensure that any request for unsubscribing to our emails is in compliance InboxDollars (and its affiliates) respect all requests for an unsubscribe to email distribution lists Inboxdollars monitors and maintains this process by testing our systems regularly The email was verified as being successfully removed from our mailing listsWe respectfully request that this complaint be closed as resolved Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/10/13) */
Initial Business Response / [redacted] (1000, 5, 2015/03/17) */ Member came into chat on March 8th to inquire about the offer FanDuelInboxDollars is independent of the offer providers and at this time the offer provider had not notified InboxDollars that the offer was successfully completed Member was asked to provide additional information to assist in his credit requestOffer provider is reporting the offer was not completed from InboxDollars site Per our terms of membership (http://www.inboxdollars.com/pages/terms) the advertisers have the final approval on crediting when an offer is successfully completed Member was provided with a one-time courtesy credit for this offer Member has the minimum required in their account to request payment at any timeWe respectfully request that this claim be marked closed
Initial Business Response / [redacted] (1000, 8, 2015/08/31) */ Member had contacted us regarding an offer credit on July 5thDue to invalid information provided to the advertiser the credit could not be appliedWe have since resolved that and provided the creditInboxDollars made several attempts to reach the member with no response back In order for crediting to occur directly into an account Members must complete the offers per the terms & conditions The members payment was processed and sent to her on August 26th, We respectfully request that this case be closed as resolved
I am rejecting this response because: What do you EXPECT them to say?? I have been over this with them & already received the same responseTHAT'S WHY I FILED THE COMPLAINTTheir internet documented history on such matters is atrocious.As I've stated in my complaint, the accounts UNKNOWINGLY used the same IP address, but different e-mailsThere may have been unintentional timing crossovers where both were logged in at the same time, but not necessarily active on the siteIf the separate accounts were a problem, InboxDollars' system should never have allowed the 2nd account to be createdHowever, InboxDollars allowed the 2nd account to be createdWhen it did, I assume all was OKThe 1st account had already EARNED OVER $BEFORE the 2nd account was createdSuddenly, WITHOUT ANY WARNING, BOTH accounts are terminated and the $of earnings that the 1st account earned PRIOR to any 2nd account creation, is forfeitedThis is just another one of their ways to wiggle out of paying their usersThe internet is FULL of complaints about SIMILAR practices from InboxDollars.All of the IP address usage timestamped beginning May 6, are post-termination and were e-mail correspondences to InboxDollars trying to resolve the matter and not involved in any survey taking.Summary: Any monies earned by strictly following InboxDollars' rules BEFORE the 2nd account was created (approx $111) should rightfully be sent to meIf a 2nd account creation was wrong, InboxDollars system should have disallowed itTo expect survey takers to be IP experts is unrealisticInboxDollars is apparently the IP expert and I relied on that expertise to guide me regarding the 2nd account creationIt's system was faulty and allowed the 2nd account and now InboxDollars wants to penalize me for its negligence in enforcing its rules
Initial Business Response / [redacted] (1000, 5, 2015/09/10) */ Per Federal guidelines, all members are required to submit a Wform once a certain earning threshold is reachedWhen a member submits a Wform, we take additional measures to review the account to ensure no fraud is taking placeUpon this review, it was discovered this member had more than one account and that each account was completing the same offersIt is a violation of our Terms to create more than one account per person, per household, or per computerIn addition, our Terms state that offers are available for first-time customers only and that the same offers cannot be completed multiple times since this violates the Terms of our advertisersThe member was notified that all accounts were closed and earnings were forfeited per our TermsWe will not be providing payment to this memberWe ask that this case be closed as resolved Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was notified that a check would be mailed to me by the company's websiteOnce they found out a few days later, they rescinded payment and closed my accounts automaticallyMy account in question is legitimate and though I had multiple accounts, my wife was submitting surveys on the other account My AOL account with InboxDollars should be recognized as legitimate and thus paid to me as I have earned itPlease see the email thread and other email communique attached Final Business Response / [redacted] (4000, 9, 2015/09/22) */ The member requested payment from one of his accounts and during the review process the member was found to have multiple accounts in his name which is a direct violation of our terms and the accounts were removed/closed Due to the violation of the terms the accounts were closed and earnings are removedWe respectfully request that this be closed as resolved
I had earned dollars and was told I could recieve it when I hit dollars then all of a sudden its dollars when I tried to talk to customer support they acted like they had no idea what I was talking about and was completely unproffesional and unhelpfulits a horrible company, a scam, and a complete fraud who is just making profit off the companies who pay for the surveys to be takenthey do not ever pay the people who take the time to use their service and they need shut down immediately
This members account was closed due to violation of the terms regarding the policy of VPN/PROXY IP usehttp://www.inboxdollars.com/pages/terms The member was provided information and they disclosed they were using an app that was blocking their IP They have since removed the IP block and have requested a payment which is set to process March 22, We request that this issue be closed as resolved
I am rejecting this response because: As stated in my complaint, InboxDollars told me that their records showed my account had been inactive for six months and that they had sent me several emails to warn me of my account closureI am not contesting what they told meRather, I am contesting the truth of those statementsAs I stated, I log in to all my accounts monthly to prevent escheatment (and to pay my bills and check my balances)Further, I received zero warning emails that my account was to be closedUnless logging in was not considered "activity" during my membership, and unless they sent the "several" emails to the wrong email address, I continue to contest their claimsI was active, as I had learned my lesson the first time they closed my account--without any warning emails being sentI continue to request a payout of the $I had earnedThank you
I am rejecting this response because: I was not able to find any ad blocking features on my browserInbox dollars provided me with articles to fix this issueOne article didn't exist anymore and the other articles were dated and provided no useful information regarding adblocking on my browserI have no way of knowing if this issue will show up againOne of the reps that contacted insisted that there are "hidden" adblockers, another said it's an issue that was from my machine, however I use machinesI am tired of all the blame and Insistence of "hidden" aspectsInbox needs to solve this issue on their sideThey have been patronizing and useless to me in alleviating the worry that this promblem will pop up randomly
I am rejecting this response because: This information proved is a complete lie.This company cancels members accounts all the as per several complaints on the Revdex.com siteThis seems to be a habit they and also gives a fraud number to contact themI think this company needs to be looked into there for their fraud practicesThey do not give there name in report listedCould this be because someone from oversees is answering this complaint.I want my accounts reopened since I did not produce this fraud info
Member has been provided with links to assist in how to check for Adblock or settings that would affect the display of ads as courtesy along with articles in our support center that is sent to any member with questions regarding this feature that do find helpful in resolving their inquiry We are not able to offer Tech Support nor do we have access to physical computer to review for settings or features that would enable the ads to be blocked The member was provided with access to the TV channel feature same day member notified us and should follow any prompts notifying them if future adblock is detected We respectfully ask that this issue be closed as resolved
Members account was flagged due to an IP that was found on the account causing an issue during the payment review process As noted in our terms & conditions, an account found in violation can be closed for review prior to payment being processed The Member contacted Livechat Feb at 12:08pm CT The Livechat agent notified the Member that their inquiry would be escalated for reviewInquiry was sent to Resolution team and a response was sent to Member at 2:pm CT letting them know that the system flagged the account due to an IP that was being used by their network provider but that the account would be re-openedThe Member did not allow time for review or response before filing complaintThe account has already been fixed and activated along with notification sent to the Member notifying them the same We ask that this issue be closed as resolved
The Billy’s Spin and Win wheel will issue a variety of prizes however, the cent token is issued as cash to the account when the member completes and is credited for a survey This information is available on the page under the wheel KEY: Survey TokenSurvey Token allows you to earn an extra $on your next successful survey completionThis information was also provided to the member via livechat To date, this member has won and been issued survey tokens which were then issued as cash for a total of cents credited for the survey completions In regards to the offer for Diamonds, all cash apps provided on the site are provided by various app providers and are independent of InboxDollars The game from Tapjoy will issue diamonds on their game however, any crediting of tokens such as diamonds should be addressed with the app provider, as InboxDollars does not have access to your account information with TapJoyWe respectfully request that this issue be marked as resolved
Initial Business Response / [redacted] (1000, 5, 2015/04/01) */ Member contacted Live Chat support for crediting information on an offerThe member was provided information regarding our standard day crediting timeline When the credit was assigned, the member was initially provided a lower offer credit in error due to the offer amount being listed differently at the time the credit was applied to the members account The member account was then adjusted on March 26th, by adding an additional $to his account for the original total of $for the offer This member has been paid in full for this offer and we respectfully request that the complaint be closed as resolved
I am rejecting this response because:The business did not resolve my complaintFirst, they said my account had to be active within days, and then they said it had to be active within days before they close itFirst, they said the funds were available within the days (whether or not I am active) but then the funds were not (after the days since I requested if I am not active?)They don't explicitly say in their agreement whether it's for the entire ten days or how many surveys you must completeEven if this is according to their agreement, this is not clear or ethical to withhold payment which I requestedThe business wants me to be an active member but I can't be an active member if I don't know how long for or the frequency of which I must complete my surveysI will accept the business response if I receive the dollars I am due for my workI was a very busy student at the time and didn't have time to argue but now that I am doing surveys with other sites, I don't see this type of circumventing with the fine print on other sites, I am avoiding litigation by going to the Revdex.com and now see it worth the time to prevent other customers from having my experienceI will accept the business's response if I am paid via a safe avenue or legal format and I will agree not to leave a bad review if I am paid the alloted dollars from my old account
This member has been logging in from outside of the US and completing activities that are for US members only which is in violation of our termsInboxDollars requires valid information on an account and the member noted that his current residence was the United States Per the terms: “The country listed in your Member Profile must be the country you are both living in, and logging into your InboxDollars® account from.” Due to the violation of the terms, the account was closed and earnings removed http://www.inboxdollars.com/pages/terms
Individual was attempting to create an account however, due to the IP used which appears to be a VPN or other unapproved IP, the site had provided immediate notification that they were not eligible for account Individual received immediate onsite messaging at the time the account was requested and also with direct email from the support team InboxDollars does not offer phone support and we encourage individuals to use the available live chat link 24/any time they need assistanceInboxDollars and SendEarnings may not be eligible for some individuals due to site and/or advertiser requirementshttps://www.inboxdollars.com/pages/terms
Member had selected an offer on our site and due to the requirements of that advertiser was charged per the advertisers terms Member had registered for a 7-day free trial with the advertiserOn Day the advertiser charged the Member per their termsThe Member was provided with the contact link for the advertiser and advised to contact advertiser directly about any charges incurred as InboxDollars is independent of that advertiser Members account with InboxDollars had been credited so we respectfully request that this inquiry be closed
Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ Member inquired about eBay purchases prior to auto-crediting and was asked for the confirmation (purchase receipts) emails for review Per our terms, members may be asked for confirmation emails for assistance whenever crediting has not yet been appliedMember refused to provide the receipts Please note, crediting with the Shopping Channel can take 30-days to occur from date of purchase The member account was credited on Friday, Nov 20th and member has requested payment which is set to process We respectfully request that this be closed as resolved Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) They ended up releasing funds they were holding from me
Member contacted our Live Chat support on May 15th, At that time the member was notified that per the terms of membership, the account assigned to that email she provided had been cleaned/removed due to inactivity for a period of months The member responded via email and was again notified that the account that was assigned to them had been cleaned/removed due to inactivity for months An additional cleaned account was also located and due to inactivity on that account it was also cleaned/removed due to no activity for months InboxDollars® wants a member’s account to stay in an active status so to help our members; we send several email reminders when inactivity occurs during that month period of time to help remind the member to log in to avoid having an account and earnings removed However, after days (months) with no activity or response from this member on the account, it was cleaned and earnings removed per our termshttp://www.inboxdollars.com/pages/terms Once this automated process has occurred and an account is cleaned, there is no way to reverse this automated process
Initial Business Response / [redacted] (1000, 9, 2015/10/12) */ Inboxdollars has strict policies and procedures in place to ensure that any request for unsubscribing to our emails is in compliance InboxDollars (and its affiliates) respect all requests for an unsubscribe to email distribution lists Inboxdollars monitors and maintains this process by testing our systems regularly The email was verified as being successfully removed from our mailing listsWe respectfully request that this complaint be closed as resolved Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/10/13) */
Initial Business Response / [redacted] (1000, 5, 2015/03/17) */ Member came into chat on March 8th to inquire about the offer FanDuelInboxDollars is independent of the offer providers and at this time the offer provider had not notified InboxDollars that the offer was successfully completed Member was asked to provide additional information to assist in his credit requestOffer provider is reporting the offer was not completed from InboxDollars site Per our terms of membership (http://www.inboxdollars.com/pages/terms) the advertisers have the final approval on crediting when an offer is successfully completed Member was provided with a one-time courtesy credit for this offer Member has the minimum required in their account to request payment at any timeWe respectfully request that this claim be marked closed
Initial Business Response / [redacted] (1000, 8, 2015/08/31) */ Member had contacted us regarding an offer credit on July 5thDue to invalid information provided to the advertiser the credit could not be appliedWe have since resolved that and provided the creditInboxDollars made several attempts to reach the member with no response back In order for crediting to occur directly into an account Members must complete the offers per the terms & conditions The members payment was processed and sent to her on August 26th, We respectfully request that this case be closed as resolved
I am rejecting this response because: What do you EXPECT them to say?? I have been over this with them & already received the same responseTHAT'S WHY I FILED THE COMPLAINTTheir internet documented history on such matters is atrocious.As I've stated in my complaint, the accounts UNKNOWINGLY used the same IP address, but different e-mailsThere may have been unintentional timing crossovers where both were logged in at the same time, but not necessarily active on the siteIf the separate accounts were a problem, InboxDollars' system should never have allowed the 2nd account to be createdHowever, InboxDollars allowed the 2nd account to be createdWhen it did, I assume all was OKThe 1st account had already EARNED OVER $BEFORE the 2nd account was createdSuddenly, WITHOUT ANY WARNING, BOTH accounts are terminated and the $of earnings that the 1st account earned PRIOR to any 2nd account creation, is forfeitedThis is just another one of their ways to wiggle out of paying their usersThe internet is FULL of complaints about SIMILAR practices from InboxDollars.All of the IP address usage timestamped beginning May 6, are post-termination and were e-mail correspondences to InboxDollars trying to resolve the matter and not involved in any survey taking.Summary: Any monies earned by strictly following InboxDollars' rules BEFORE the 2nd account was created (approx $111) should rightfully be sent to meIf a 2nd account creation was wrong, InboxDollars system should have disallowed itTo expect survey takers to be IP experts is unrealisticInboxDollars is apparently the IP expert and I relied on that expertise to guide me regarding the 2nd account creationIt's system was faulty and allowed the 2nd account and now InboxDollars wants to penalize me for its negligence in enforcing its rules
Initial Business Response / [redacted] (1000, 5, 2015/09/10) */ Per Federal guidelines, all members are required to submit a Wform once a certain earning threshold is reachedWhen a member submits a Wform, we take additional measures to review the account to ensure no fraud is taking placeUpon this review, it was discovered this member had more than one account and that each account was completing the same offersIt is a violation of our Terms to create more than one account per person, per household, or per computerIn addition, our Terms state that offers are available for first-time customers only and that the same offers cannot be completed multiple times since this violates the Terms of our advertisersThe member was notified that all accounts were closed and earnings were forfeited per our TermsWe will not be providing payment to this memberWe ask that this case be closed as resolved Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was notified that a check would be mailed to me by the company's websiteOnce they found out a few days later, they rescinded payment and closed my accounts automaticallyMy account in question is legitimate and though I had multiple accounts, my wife was submitting surveys on the other account My AOL account with InboxDollars should be recognized as legitimate and thus paid to me as I have earned itPlease see the email thread and other email communique attached Final Business Response / [redacted] (4000, 9, 2015/09/22) */ The member requested payment from one of his accounts and during the review process the member was found to have multiple accounts in his name which is a direct violation of our terms and the accounts were removed/closed Due to the violation of the terms the accounts were closed and earnings are removedWe respectfully request that this be closed as resolved
I had earned dollars and was told I could recieve it when I hit dollars then all of a sudden its dollars when I tried to talk to customer support they acted like they had no idea what I was talking about and was completely unproffesional and unhelpfulits a horrible company, a scam, and a complete fraud who is just making profit off the companies who pay for the surveys to be takenthey do not ever pay the people who take the time to use their service and they need shut down immediately