Cosplay House

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No, as of this rate I no longer want a remake of the socks since you have stated over the phone that you have no idea if they will remake the socks and you were still "fighting" with the tailors for a remakeThis also means that I was misinformed over the phone by one of your employees that I was to have both remadeAnd I feel that with the rate that you are progressing I will get no where and will never receive the socksSo as of now I would like a refund of my money not only for the time spent in waiting ( now months) and for the misinformation and the troubles that your company has caused for me The image you have shows slight crookedness in comparison to the one I have received, and the area that shows the crookedness is in the back of the of the skirt while mine resides in the frontAlso mine again is more unbalancedI have also provided you with the image of mine that was sent, and it is easily noticed how crooked it isYou can also see that the skirt is far longer on the mannequin as well, it also fits the curve more so then billowing out like it does in the image, which would be a misrepresentation of your productThe skirt also rides up higher, which you say is due to heightBut I have proof that I am about inchesOr five foot two The above images will helpThere are also the sizes for the leggingsWhat young adult female has a inch leg circumference? Or a inch woman that is inches from half chest to crotch It is safe to assume that the whole costume would need a remake before satisfaction, because you guys simply dropped the ball and messed up making this a rush jobYou even failed to account for the lift cause by the bust for the top, which mine are D so the lift is quite greatYou also did not account for the waist to crotch length and the bust to waist length which is why it's so poorly fitted So again I refuse the remake because knowing the company you will wait another months to tell me you cannot do itI simply put like stated previously want my money back for what was a botched costume that was not made to order, description, and the so called standards that you state you uphold Regards, [redacted]

Our costumes are all tailor made, and made-to-orderThey are sewn by hand, right when a customer orders, they are not pre-made costumesOur costumes take an average of 3-weeks to make, the costume the customer ordered was a Commission Request costume, meaning it was a concept costume idea our tailors have never made beforeSo, this costume takes on average 5-weeks or more, depending on the details of the costumeWe have these notifications on our product pages, right above where customers input their measurements for the costume For more information on our Commission Request costumes, we have a link here: http://www.cosplayhouse.com/commission-request-howto.html We had no other form of communication from the customer other than this Revdex.com response, this was something we could have talked with her about personally We have already shipped out the costume, tracking number is here: [redacted] it can be tracked by USPS.com

I have purchased a $costume at CosplayHouse.com; which I would be wearing at Phoenix ComiConBut when I have attempt to wear the costume, I was shocked by how off the measurements wereCompletely unwearable, I wanted to make sure I have given the proper measurements, so I have taken a measuring tape and to my amazement, they're very inaccurate than the measurement I have provided themI have contacted Cosplay house's customer service, given them the pictures of the costume's measurement, as well as the email of my measurements I sent themThey have acknowledged that they have done a mistake and only offered to give me $dollars out of the $This is absolutely deviousI have filed a claim at Paypal, hopefully forcing the company to accept the costume backPaypal DENIED my claim, due to their company policy of 'custome made items cannot be enforced'I have contacted Cosplay House again, and have not heard from them sinceI am deeply saddened and upset that I have now lost $& with no costume to wear at ComiConThis is very unfair and have seen many former complaints from other buyers as wellThis company needs to be held accountable for taking people's money then scamming them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Complaint Detail / ProblemComplaint Type:Customer Service IssuesselectProblem:This is the 2nd complaint I'm filingmonths ago I purchased items from this company, I still have not received a majority of the items and the one I did receive arrived brokenThis company flat out ignored my emails and even promised a refundI have screenshots of these promisesThey lied and said they refunded my money but my bank statement tells another storyI spent $and have nothing to show for it.Translate Desired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:Refund all of my money otherwise I will resolve in courtLast chance Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.It took some time to get them to agree as they were reluctant to refund usIn so doing, we received 50% for my costume (only cost of costume, not of the shipping too) and 75% for [redacted] costumeThey refused to do full and so to be done with this company and the nightmare that ensued, we settled Regards, [redacted]

we already refund to customer's credit card on sep-22-2017.Also, I request to remove the reviewthey accept remove after customer got refund

As we have said multiple times, by email and herewe did add the inches to your measurements onto the costumeWe provided the photo proof of thisThe costume still did not fit you, which means the errors must be on your side.....But for your other complaints of a stain and some stitching incorrectly near "the bum" areawe can give you 15% partial refund for your costumer's cost of $Was this okay for you?

We have already spoke with the customer through email, and have worked out a partial refund for her costumes to resolve this caseThank you

Hello,
We have already shipped out the wig, your tracking number is here: ***You can track by ***According to the
tracking number, you should have received your wig on May We hope you received it safely, thank you

Upon the customer ordering this costume on February 21, 2015, they stated on their invoice that they needed the costume to be made by March 10, However, during February to February 28, our tailor teams were going to be celebrating their Lunar New Year (Chinese New Year)As with all events
during the Lunar New Year for China, all production and shipments are delayed, due to them being on vacationSo, we emailed *** *** on February 23, stating this problem and that we will not be able to make the costume on time for his desired delivery dateWe did not receive a responseSo, we emailed him once again on March regarding the problem, and also warning him that if he does not respond within hours, we will be automatically processing his orderWe gave him until March 4, where we submitted his order with our tailor teamsWe finally received a contact from *** *** on March 10, where he stated he was busy and so he could not respond to the multiple emails we had sent himSo, we reminded him once again, that we can no longer deliver the costume to him by his desired delivery date, and that he would receive it sometime early April, or at least guaranteed that he would receive the costume before the end of AprilWe can forward all emails, if neededWe recently shipped out the costume on April 7, which we consider is still within "early April" regionsAccording to his tracking number, he should have received the costume todayWe hope this clears up this complaint's issueTracking number (USPS): ***

In june, I had ordered a custom costume of their LOL cosplay for AhriI received my costume in August and went to try to get a remakeThe leggings did not fit, the skirt was far to short, same as the top, and the skirt was entirely crooked ( which was stated that it was a manufacturing issue and deliberate)I was informed that they would be informed and that they were making a remake and due to the long wait I would get a partial refundIt has now been about months and I have finally received word that they refused to make my costume because of about a inch height difference which may be due to a change in the ruler that I have usedThe refund, as I was informed would have been $dollars and I would have had to pay for shippingSo it is safe to say that I will never order from this company again, and I may be filing a complaint laterI have also wasted my saved money, had a ruined birthday ( because of the lateness of the costume and it's unwearability), and now a ruined costume to explain for it all
As a company as well, they are extremely hard to contact and respond slowly to e-mails

Hello. sorry for delay processing and response about your order. we already refund $for sword. we will refund rest of your order. sorry for again. thanks

We have tried working out a partial refund, because the damage was not too severe, and thought it easier if the customer just fixed the prop, and we give a
partial refund according to the damageif the customer chooses to exchange the prop, the customer must ship the prop to us at their own expense (however, we pay for the shipment of the new prop to them)So, we thought a partial refund for this type of damage would be bestalso due to the fact that a new prop would take several weeks to be madeHowever, we have given them this exchange option by email currently, and will wait their response

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have tried working out a partial refund, because the damage was not too severe, and thought it easier if the customer just fixed the prop, and we give a partial refund according to the damage...... if the customer chooses to exchange the prop, the customer must ship the prop to us at their own...

expense (however, we pay for the shipment of the new prop to them). So, we thought a partial refund for this type of damage would be best...... also due to the fact that a new prop would take several weeks to be made. However, we have given them this exchange option by email currently, and will wait their response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Complaint Detail / ProblemComplaint Type:Customer Service IssuesselectProblem:This is the 2nd complaint I'm filing. 4 months ago I purchased items from this company, I still have not received a majority of the items and the one I did receive arrived broken. This company flat out ignored my emails and even promised a refund. I have screenshots of these promises. They lied and said they refunded my money but my bank statement tells another story. I spent $700 and have nothing to show for it.Translate Desired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:Refund all of my money otherwise I will resolve in court. Last chance
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]...


The ongoing problem has been that Cosplay House has chosen to focus on the measurements only; when in fact there were 3 significant problems with the costume.  With respect to the measurements; had Cosplay House provided the 2 inches of playroom as indicated that they do on their website, particularly in the thigh and made the bum properly the costume would have likely been fine.  Cosplay House has chosen to play down their error in the measurement of the thigh and ignore the tuck in the bum not to mention the stains which unfortunately don`t seem to come out clearly in a photograph taken with a phone.  I would like some reasonable resolution to this problem as I have already spent $260.00 on a costume that I cannot wear.

we already refund to customer's credit card on sep-22-2017.Also, I request to remove the review.. they accept remove after customer got refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear...

below.
Regards,
[redacted]
The ongoing problem has been that Cosplay House has chosen to focus on the measurements only; when in fact there were 3 significant problems with the costume.  With respect to the measurements; had Cosplay House provided the 2 inches of playroom as indicated that they do on their website, particularly in the thigh and made the bum properly the costume would have likely been fine.  Cosplay House has chosen to play down their error in the measurement of the thigh and ignore the tuck in the bum not to mention the stains which unfortunately don`t seem to come out clearly in a photograph taken with a phone.  I would like some reasonable resolution to this problem as I have already spent $260.00 on a costume that I cannot wear.

Our costumes are all tailor made, and made-to-order. They are sewn by hand, right when a customer orders, they are not pre-made costumes. Our costumes take an average of 3-5 weeks to make, the costume the customer ordered was a Commission Request costume, meaning it was a concept costume idea our...

tailors have never made before. So, this costume takes on average 5-7 weeks or more, depending on the details of the costume. We have these notifications on our product pages, right above where customers input their measurements for the costume.
For more information on our Commission Request costumes, we have a link here: http://www.cosplayhouse.com/commission-request-howto.html
We had no other form of communication from the customer other than this Revdex.com response, this was something we could have talked with her about personally...
We have already shipped out the costume, tracking number is here: [redacted]
it can be tracked by USPS.com