Cook + Cline Design and Build Company

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com,We sincerely hope other Cook + Cline clients do not have the challenges we experiencedTo be considered ungrateful for providing Cook + Cline multiple opportunities to fix major gas, plumbing and HVAC issues is disappointingWe have accommodated Cook + Cline by allowing work to occur on evenings, weekends and holidays despite our inconvenienceThrough our negotiations, we have attempted to protect Cook + Cline’s reputation by not posting negative reviews despite our very negative experienceIt is unfortunate we will incur substantial expense to correct the damage caused by Cook + Cline.In response to MsCook’s interpretation of events, we share the following: · We paid a 20% deposit ($11,843.57) on a competitive bid of $59,The bid was nearly double after design consultation due to an employee mistakeThat employee has since been terminatedWe were pressured to pay an additional $50,on the inflated bidOnly after we issued a “stop check” did Cook + Cline renegotiate the remodelWe agreed on $77,and have paid $73,leaving a balance of $Repairing damage caused by Cook + Cline will costs more than what we owe.· Cook + Cline did not provide negotiated servicesOur agreement includes $charged for design timeFinishing design was initiated, but not delivered when the designer was terminated.· Cook + Cline sold us cabinets they could not makeThey left a sample cabinet door that was not our choice hoping we wouldn’t noticeOnly after pointing out the change to a Jremployee did MrCline communicate with us about the cabinetsLack of communication made this feel like a “bait and swith.”· Cook + Cline improperly installed gas and plumbing causing leaks from the range, toilet, sink/garbage disposal and dishwasherAfter multiple requests these were repaired by Cook + Cline.· Cook + Cline cut-off airflow to an upstairs bedroom with improperly installed ductwork causing estimated $6800-$in repairs to our recently updated HVAC systemCook + Cline continues to deny responsibility even after four independent HVAC professionals (one provided by Cook + Cline) have verified the remodel caused the HVAC issuesThe HVAC professional Cook + Cline consulted will not work with them due to unethical practices, but continues to assist the client/homeowners.· Cook + Cline allowed unauthorized people access to our home resulting in stolen property.· Cook + Cline was weeks (almost 200%) over their projected timeline for completing the project causing unplanned inconvenience and expense.· Cook + Cline added charges to billing without communication with clients.· Cook + Cline terminated employees during our project and does not consider their subcontractors their team.· Cook + Cline cannot or will not finish punch list items and walk through of our project.· Cook + Cline does not warranty their workMsCline’s response to our complaint illustrates the challenges we have experienced in working with Cook + ClineWhen difficulties arose during the remodel there was a pattern of response: 1) deny the problem exists, insist it was present prior to the remodel, or insist it is outside project scope; 2) acknowledge the problem only when the client presents it multiple times; 3) blame an employee or subcontractor for the problem; and 4) blame the client for the problemThough the damage caused to our home by Cook + Cline far exceeds what we owe, we agree to minimize our loss by keeping our final payment of $to partially pay for repairs.Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com,We sincerely hope other Cook + Cline clients do not have the challenges we experienced. To be considered ungrateful for providing Cook + Cline multiple opportunities to fix major gas, plumbing and HVAC issues is disappointing. We have accommodated Cook + Cline by allowing work to occur on evenings, weekends and holidays despite our inconvenience. Through our negotiations, we have attempted to protect Cook + Cline’s reputation by not posting negative reviews despite our very negative experience. It is unfortunate we will incur substantial expense to correct the damage caused by Cook + Cline.In response to Ms. Cook’s interpretation of events, we share the following: ·      We paid a 20% deposit ($11,843.57) on a competitive bid of $59,217.87. The bid was nearly double after design consultation due to an employee mistake. That employee has since been terminated. We were pressured to pay an additional $50,000 on the inflated bid. Only after we issued a “stop check” did Cook + Cline renegotiate the remodel. We agreed on $77,000 and have paid $73,468.57 leaving a balance of $3531.43. Repairing damage caused by Cook + Cline will costs more than what we owe.·      Cook + Cline did not provide negotiated services. Our agreement includes $3350 charged for design time. Finishing design was initiated, but not delivered when the designer was terminated.·      Cook + Cline sold us cabinets they could not make. They left a sample cabinet door that was not our choice hoping we wouldn’t notice. Only after pointing out the change to a Jr. employee did Mr. Cline communicate with us about the cabinets. Lack of communication made this feel like a “bait and swith.”·      Cook + Cline improperly installed gas and plumbing causing leaks from the range, toilet, sink/garbage disposal and dishwasher. After multiple requests these were repaired by Cook + Cline.·      Cook + Cline cut-off airflow to an upstairs bedroom with improperly installed ductwork causing estimated $6800-$8000 in repairs to our recently updated HVAC system. Cook + Cline continues to deny responsibility even after four independent HVAC professionals (one provided by Cook + Cline) have verified the remodel caused the HVAC issues. The HVAC professional Cook + Cline consulted will not work with them due to unethical practices, but continues to assist the client/homeowners.·      Cook + Cline allowed unauthorized people access to our home resulting in stolen property.·      Cook + Cline was 10 weeks (almost 200%) over their projected timeline for completing the project causing unplanned inconvenience and expense.·      Cook + Cline added charges to billing without communication with clients.·      Cook + Cline terminated 3 employees during our project and does not consider their subcontractors their team.·      Cook + Cline cannot or will not finish punch list items and walk through of our project.·      Cook + Cline does not warranty their work. Ms. Cline’s response to our complaint illustrates the challenges we have experienced in working with Cook + Cline. When difficulties arose during the remodel there was a pattern of response: 1) deny the problem exists, insist it was present prior to the remodel, or insist it is outside project scope; 2) acknowledge the problem only when the client presents it multiple times; 3) blame an employee or subcontractor for the problem; and 4) blame the client for the problem. Though the damage caused to our home by Cook + Cline far exceeds what we owe, we agree to minimize our loss by keeping our final payment of $3531.43 to partially pay for repairs.Regards,[redacted]