Consumer Appliance & Electronics Service, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I do not agree with the business response, however I am not going to pursue this matter furtherWe have been in touch with [redacted] and they are helping us nowThank you Regards, [redacted]

This Job was completed today 2/27/15. The job was delayed due to the customers warranty providerWe diagnosed the customers unit days before the requested date for initial service 2/5/at this time a estimate was given to the warranty provider ***"The approval was not sent to us
until 2/12/and parts were immediately ordered with *** parts portal teamParts were received into us on 2/26/and the call was scheduled for the next day 2/27/I do believe at this point the customer is understanding of the situation and have a fully repaired dryerPlease let me know if this is an expectable response and whether or not the customer is satisfied at this point.Thank you,
Ryan Goldbach

** Electric Stove *** is the worst appliance I have purchased in yearsThis model has a black paint finish that chips off while in usePaint chips in my food complaint to ** met with a lot of resistenceThey sent a service man to look at it, he agreed and gave me new drip pans (also chipped) as a consolation prizeWhen I threatened to call the Revdex.com, they finally shipped a new stove top replacementIt chipped tooBuyer beware ! *** *** washed their hands on this too

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I do not agree with the business response, however I am not going to pursue this matter further. We have been in touch with [redacted] and they are helping us now. Thank you. 
 
Regards,[redacted]

This is a farce of a business. They did not show when scheduled, I had to call back for them to reschedule me. and then after being out a days worth of pay waiting on them to show, they wanted to charge me $90 just to look at my washer, not even fix it! Also the manager on the phone was completely content with all of that. Go somewhere else for appliance repair.

Hello,
[redacted] were customers dispatched to my company 12/5/14 by [redacted]. At this time [redacted] was aware that we had no open availabilities until 12/15/14. In this line of business it is required of companies such as mine to try to have any possible parts needed to complete...

a repair with us on our first trip to a customers home. Which was the reasoning for the delay of service till 12/19/14. At this time my technician brought with him an igniter (that we were informed by the Technical Assistance team of [redacted] to have with us to repair the unit based upon the customers complaint) the part however did not take care of the customers issues. At this time my technician re-diagnosed the customers unit needing two different heating elements. Parts were ordered the following day 12/20/14 and received on 1/19/15 due to one of the two parts being on factory back order not only from our distributor but the manufacture as well.  [redacted] were contacted on 1/19/15 to try to set up a return service call for 1/21/15. On 1/21/15 the technician was confirming parts for the job and discovered that one of the heating elements terminals were broken, at this time the customer was contacted and the parts were reordered.  The replacement part came in on 1/27/15 and the service call was set for 1/29/15. On 1/29/15 my technician was at the customers home to repair the unit, during this time the technician was on the phone with a Technical Assistant rep. from [redacted] for guidance with adjustments needed to calibrate the gas flow of the oven. The representative recommended that the technician orders High voltage leads to fully calibrate the unit. The customer had overheard this and informed my technician that they were going to deny any additional service,  and that they had already made arrangements with the dealer where they purchased the unit to exchange the oven for a new one if the unit was not fully repaired on this final service call. 
I am currently under the understanding that [redacted] is making arrangements to get the oven replaced. This customer has stated to the secretaries in my office multiple times that they were not only unhappy with [redacted], [redacted] are handling of there needs for service. We have expedited the scheduling of this customers service call multiple times to try to meet the customers expectations, also paying out of pocket costs to have parts delivery also expedited. I feel that the handling of service to [redacted] gas range was to the very best of any service centers ability with parts not being readily available.
Thank you,
Ryan Goldbach