Comm South

Business Response to a Complaint
Complaint ID#:
***
Company Name:
Miller Transportation
Company Contact:
*** ***
Company Phone:
###-###-####
Company Email:
***
Person Who Sent the Complaint:
***
***
Staff Member:
Response:
Group requested buses from Champaign, IL to Schaumburg IL and returnWe originally quoted $per bus plus $per bus for any parking or toll fees as we do with all of our customersAfter negotiation, we were able to reduce the "BUS COST" to $per busI guess this is where the confusion came inWe still required the $per bus for parking and tolls (as we do with all our groups) to bring the total cost to $per busThe only documentation regarding the charter agreement that we sent to this customer was for buses to and from Champaign IL and Schaumburg IL for $total per busWe are very sorry for any confusion and or misunderstanding, but we have to stand by our price of $per busThank you
Sent on: 8/21/3:21:PM

Business Response to a Complaint
Complaint ID#:
***
Company Name:
Miller Transportation
Company Contact:
*** ***
Company Phone:
###-###-####
Company Email:
***
Person Who Sent the Complaint:
***
***
Staff Member:
Response:
Group requested buses from Champaign, IL to Schaumburg IL and returnWe originally quoted $per bus plus $per bus for any parking or toll fees as we do with all of our customersAfter negotiation, we were able to reduce the "BUS COST" to $per busI guess this is where the confusion came inWe still required the $per bus for parking and tolls (as we do with all our groups) to bring the total cost to $per busThe only documentation regarding the charter agreement that we sent to this customer was for buses to and from Champaign IL and Schaumburg IL for $total per busWe are very sorry for any confusion and or misunderstanding, but we have to stand by our price of $per busThank you
Sent on: 8/21/3:21:PM