ChiroXchange Reviews (1)
ChiroXchange Rating
Description: Chiropractor Information Bureaus, Online Networking
Address: PO Box 7972, Newport Beach, California, United States, 92658
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Review: I bought a Groupon for ChiroXchange, for one chiropractic exam and two chiropractic adjustments for $29. I followed the process to schedule an appointment... no response! I've called their office many times, no one EVER answers. I've left numerous voicemails, not one has been returned. Once you go on their website, you enter your zip code to find the nearest provider, then fill out your information to request an appointment. Someone is supposed to call you within 24 hours. I never got the call.They also have "redeemed" my Groupon, even though I have not been in to use it... since I can't ever get a hold of anyone!! The main customer service number is a toll-free number, listed in Orange County, which I've called numerous times as well, and of course... nobody answers!!! I've been trying to get a hold of someone to get a refund, but I can never get a hold of anybody. I've filed a complaint with Groupon as well.Desired Settlement: I would like to get the $29 refunded to me that I paid for the service that I can't seem to use, and I'll go somewhere else.
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Response:
Dear [redacted],
Please accept our apologies for the inconvenience. Please provide us with your mailing address and we will mail you a refund check in the amount of $29 right away.
Sincerely,
Chiroxchange.com