Celtic Property Management

Hi I apologize for the delay in responding.  I am back in the office this week and will have follow up for you by no later than the end of this weekThank you - [redacted]

I was referred to City Place Apartments by a close friend. This friend has at least 4 past evictions, alot of debts, she is new to her employer, and she has 3 children. She is a hard working single mother. She referred me to this particular property because I also have 3 children and one past eviction. These apartments are within my budget. I went to apply for an apartment at City Place because she was so certain I would be approved since she has several evictions and terrible credit. I gave my application fee and also a deposit of $150. I was contacted and told that I was not approved and my deposit would be refunded. It has been weeks and I have not gotten my refund. I asked for the reason of the denial and there was not much of an explanation I was told it is because I have debts. The customer service at this location is horrible. There was an 18 year old gay gentleman that assisted me (that information was given to me by himself). Very unprofessional as he spoke in regards to his male partner and played rap music.

I am a current tenant at a apartment complex that is currently being managed by Celtic Property Management, LLC they refusing to turn on the a/c and stated that it will not be turned on until the end of March. The excuse that was given to me by the manager was that the temperature was going to cool off next week this was last week and it is suppose to cool slightly off for one day to two days then it's back to being hot. I pay for utilities that are included in my rent and yet I am being told that I have to suffer until the end of March.. I have a baby as well as three other children in the apartment who are catching colds because we have sleep until the fan at night just to stay cool. I pay my rent on time every month and I know my tenant rights and know that the landlord is suppose to provide the cooling and heat as the temperatures change and not when they feel like they should. I need some help in getting my point across that you can't take people money and not provide them with the required essentials. I understand that apartments on this property are on a boiler/chiller system however they still have the heat on when it's almost 90 degrees outside and on some days it reaches that. The apartments are two story townhouses so it's hotter up in the bedrooms then it is in the living rooms.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Also, please make sure that you are reviewing the correct case, whereas, my name is not Ms [redacted], but Miss [redacted].

Regards,

I see that Ms [redacted] did indeed get charged these fees and I am awaiting the pictures and the move in move out form to...

reviewif these charges are not valid I will revise her deposit amount and ensure she is sent monies back promptly

-MAJOR roach infestation

-extremely rude management

-no response to work order requests

-forced upon move in to purchase a "bond" to cover damages, only to be told that it covers me AFTER I move out

-gang activity and prostitution

I would NEVER recommend this company's properties to ANYONE I actually care about! informed them of maintenance issues within a week of moving in, and upon moving out, STILL not addressed! I was charged court fees for them PLANNING to take me to court, yet provided me no documentation.. no one ever answered the office phone, and if she did, she was generally rude! pool closed nearly all summer, greenbelt grass unkempt and dead, and the children's play area was so poorly maintained, I couldn't take my granddaughter to play there.. because of fighting, and an eventual murder, my daughter refused to stay there, and had I not wanted to break my lease, I'd have followed her! this was the most despicable, and unsafe place I've ever had the misfortune of living in!!

THis company shows no care or professionalism what so ever. They only care to receive their rent payments and could care less about your apt, safety, or the amenities that they never provided. I live at [redacted] in Phoenix for 2yrs and this past summer the pool was closed for the entire summer. The little playground has a huge hole in the slide. The laundry facility that they said would be provided has yet to be opened. Instead they use that room for storage. The office staff especially [redacted] the manager is very rude, unprofessional and could care less about any tenant in there. She's always too busy tondo the simple tasks her job entails. As soon as someone gets upset she threatens with a 10 day notice but if they took care of the problems they have just as fast no one would have an issue. And also the problem does not stop there it goes higher because there is no way to contact her boss. No one ever answers the phone. It was the worst living experience I've ever had

My complaint on this property is the management. The manager here will not address resident complaints. They have a bed bug and [redacted] roach problem that she denies. If residents tell her they are going to go over her head she threatens them with and 24 hour eviction. She is very passive aggressive.They are also told they have to pay for the bug extermination. They recently took away the communities yard sales because she states because of bed bugs and coach roaches. Yet there wasn't even one found during the unpacking of donated items. They also decided that the community club house will only be open from 7:00 am til 4:30 pm Monday thru Friday because someone may get raped in there, and also because someone may come in and take the 32 inch TV, or they may decide to spray paint the walls. So that pretty much curtails any evening activities for them. To bad if you work, not her problem.