Carribean Hot Spot

July 1, Dear [redacted] ***,Thank you for taking the time to contact the Caribbean Hot Spot regarding ** [redacted] and her daughter's experience at my salonFirst, I would like to apologize for not responding sooner, however, I never did receive the email you mentioned from the Revdex.com.As a proud, active owner and operator of the Caribbean Hot Spot, I am deeply hurt and saddened by this customer's behavior towards not only myself, but to my employees as wellI feel as though she is targeting my business and me personally, because I contacted the authorities to report her for harassing my sales associates and also making threats.On March 6, **[redacted] came into the store at approximately 4:PM to tanShe brought her daughter and asked if we were running any in-store specials because she wanted to try tanningMy employee said "No, I'm sorry not at this time"However, I chimed in and said "I would be happy to give her a free tan if she purchases one" She graciously accepted and asked if SHE could also get the same dealWithout hesitation I said "yes." ** [redacted] never once mentioned to me or my employee about having a coupon at homeHer daughter's information was put into the computer, which generated a UV release form, which she signedI take great pride in my business; I am certified with the NTTI, (National Tanning Training Institute) along with my employees, we are Smart Tan CertifiedWe educate our customers on proper tanning practices, such as sunburn prevention, emphasizing the importance of wearing eyewear, as well as using a good skin care productWe never start our new clients out at the maximum tan time, because we ensure that they do NOT burnWe sell sessions, not minutes and based on her skin type we decide on the exposure time, unless a client requests less timeMy associate walked ***'s daughter through the entire processWe give each of our clients individual attention and that day was no differentI remember very clearly, asking her, how she liked the session (as we do with all first time tanners) and ** [redacted] thanked us over and over for being so thorough with her daughter.It wasn't until the next day ** [redacted] called the store to let us know that she received the coupon in a mailing "for a free week of tanning for new customers'" but wanted to know if her daughter could still use it anywayShe was told by the employee "no, i'm sorry, that is only for new customers"** [redacted] was not happy with that answer and decided to come into the salon with the coupon in hand, shouting "If you do not give us this free week, I won't buy any other packages here" The employee (visibly shaken up) said, "Im sorry, but there is nothing that I can do, your daughter is not a new customer, she is already in our systemHowever, I will leave a message for higher management." But before the manager could call her back she called again, irate and yelling and threatening the manager that answered the phoneThe manager told her that she did not have the authority to change the store policy, but would pass along a message to the owner about her feelings.March 16, ** [redacted] called back again, this time my employee actually had to fill out an incident report, because she was so shaken up by the way ** [redacted] "flipped out" on herShe demanded that the owner call her back immediatelyMy partner actually called her back to let her know that after speaking with the other owner; we cannot give her daughter a free week because it is store policyI decided to review ***'s past history in our Salon (we keep computer records for all transactions and notes are documented by employees) To my surprise I found a note from a different employee dated 8/21/" [redacted] ###-###-#### wants to know if she can get 25% off plus get free." She was told that we do not combine specials, but she replied in a nasty tone “it's the only way I'll buy it." A manager called her back right away to explain this policy, after she complained for a while, she bought it anywayLooking further into her account detail, she has NEVER paid full price for any of her tanning.I am all for getting a good deal, but not if you are going to try to intimidate and threaten an employee to get what you want.June ** [redacted] returned to the store (I suppose she wanted to tan for the summer) and immediately upon entering started complaining to the very same associate, then she started yelling and threatening herDemanding that the owner call her right away.June Another call from ** [redacted] complaining about the salon's policy.June Another harassing phone call to the employeeSo, as soon as I came in, I contacted ** [redacted] and asked her VERY calmly to "Please stop harassing my employees, they followed the proper protocol and I was fully aware of the situation." I told her "I'm very sorry if you don't agree with our policy, but it is our policy" She replied screaming "OH HONEY, YOU HAVE NO IDEA WHO YOU ARE DEALING WITH, MY HUSBAND IS AN ATTORNEY." I replied "then you should know better than to harass and threaten people" and I hung upShe called back more timesInstead of answering, I contacted the police to protect the employee that was working, in fear that she would retaliate.Honestly, I'm not sure how or why I would refund something that was free to begin with? I am more than happy to do whatever the Revdex.com recommends that I doIt is NOT at all about the money, it is about; morals and safetyWe at Caribbean Hot Spot have been threatened by ** [redacted] and harassed for monthsI will continue to protecting my business and my employees, as best that I can, in a professional, upstanding manner.Please feel free to call me if you have any questionsI can be reached at (work) ###-###-#### (fax) [redacted] or [redacted] Thank you for your help and consideration in this matter.Sincerely,

July 1, 2014
Dear [redacted],Thank you for taking the time to contact the Caribbean Hot Spot regarding **. [redacted] and her daughter's experience at my salon. First, I would like to apologize for not responding sooner, however, I never did receive the email you mentioned from the...

Revdex.com.As a proud, active owner and operator of the Caribbean Hot Spot, I am deeply hurt and saddened by this customer's behavior towards not only myself, but to my employees as well. I feel as though she is targeting my business and me personally, because I contacted the authorities to report her for harassing my sales associates and also making threats.On March 6, 2014 **.[redacted] came into the store at approximately 4:13 PM to tan. She brought her daughter and asked if we were running any in-store specials because she wanted to try tanning. My employee said "No, I'm sorry not at this time". However, I chimed in and said "I would be happy to give her a free tan if she purchases one" She graciously accepted and asked if SHE could also get the same deal. Without hesitation I said "yes." **. [redacted] never once mentioned to me or my employee about having a coupon at home. Her daughter's information was put into the computer, which generated a UV release form, which she signed. I take great pride in my business; I am certified with the NTTI, (National Tanning Training Institute) along with my employees, we are Smart Tan Certified. We educate our customers on proper tanning practices, such as sunburn prevention, emphasizing the importance of wearing eyewear, as well as using a good skin care product. We never start our new clients out at the maximum tan time, because we ensure that they do NOT burn. We sell sessions, not minutes and based on her skin type we decide on the exposure time, unless a client requests less time. My associate walked **. [redacted]'s daughter through the entire process. We give each of our clients individual attention and that day was no different. I remember very clearly, asking her, how she liked the session (as we do with all first time tanners) and **. [redacted] thanked us over and over for being so thorough with her daughter.It wasn't until the next day **. [redacted] called the store to let us know that she received the coupon in a mailing "for a free week of tanning for new customers'" but wanted to know if her daughter could still use it anyway. She was told by the employee "no, i'm sorry, that is only for new customers". **. [redacted] was not happy with that answer and decided to come into the salon with the coupon in hand, shouting "If you do not give us this free week, I won't buy any other packages here" The employee (visibly shaken up) said, "Im sorry, but there is nothing that I can do, your daughter is not a new customer, she is already in our system. However, I will leave a message for higher management." But before the manager could call her back she called again, irate and yelling and threatening the manager that answered the phone. The manager told her that she did not have the authority to change the store policy, but would pass along a message to the owner about her feelings.March 16, 2014 **. [redacted] called back again, this time my employee actually had to fill out an incident report, because she was so shaken up by the way **. [redacted] "flipped out" on her. She demanded that the owner call her back immediately. My partner actually called her back to let her know that after speaking with the other owner; we cannot give her daughter a free week because it is store policy. I decided to review **. [redacted]'s past history in our Salon (we keep computer records for all transactions and notes are documented by employees) To my surprise I found a note from a different employee dated 8/21/13 "[redacted] ###-###-#### wants to know if she can get 25% off plus 10 get 5 free." She was told that we do not combine specials, but she replied in a nasty tone “it's the only way I'll buy it." A manager called her back right away to explain this policy, after she complained for a while, she bought it anyway. Looking further into her account detail, she has NEVER paid full price for any of her tanning.I am all for getting a good deal, but not if you are going to try to intimidate and threaten an employee to get what you want.June 4 **. [redacted] returned to the store (I suppose she wanted to tan for the summer) and immediately upon entering started complaining to the very same associate, then she started yelling and threatening her. Demanding that the owner call her right away.June 4 Another call from **. [redacted] complaining about the salon's policy.June 5 Another harassing phone call to the employee. So, as soon as I came in, I contacted **. [redacted] and asked her VERY calmly to "Please stop harassing my employees, they followed the proper protocol and I was fully aware of the situation." I told her "I'm very sorry if you don't agree with our policy, but it is our policy" She replied screaming "OH HONEY, YOU HAVE NO IDEA WHO YOU ARE DEALING WITH, MY HUSBAND IS AN ATTORNEY." I replied "then you should know better than to harass and threaten people" and I hung up. She called back 2 more times. Instead of answering, I contacted the police to protect the employee that was working, in fear that she would retaliate.Honestly, I'm not sure how or why I would refund something that was free to begin with? I am more than happy to do whatever the Revdex.com recommends that I do. It is NOT at all about the money, it is about; morals and safety. We at Caribbean Hot Spot have been threatened by **. [redacted] and harassed for months. I will continue to protecting my business and my employees, as best that I can, in a professional, upstanding manner.Please feel free to call me if you have any questions. I can be reached at (work) ###-###-#### (fax) [redacted] or [redacted]Thank you for your help and consideration in this matter.Sincerely,