Capitol City Construction

The customer's account will be closed as of 6/13/as requestedPlease allow 7-business days for all adjustments to be completed and a corrected final bill will be issued.Please accept my apology on behalf of the company for the quality of service received trying to resolve this issue

Industrial RoadSpringfield, Virginia 22151April 7, 2016Revdex.comK Street NW, 10th FloorWashington DC 20005-3404Re: [redacted] Case id # [redacted] Dear [redacted] :The inquiry regarding the above referenced customer was forwarded to my office for review.We have made multiple attempts to contact the customer as requested on the desired settlementThe resolution that the customer requested had been fulfilled by the supervisor last 03/30/2016, we needed to escalate the concern to our point of contact to have the customer’s account removed from auto bill pay and ebillingWe have also taken off the late fees on the account and will take care of the late fee for the customer’s current bill if payment was not sent on timeFor inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Isaiah VSSpecialistConsumer Relations

October 4, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted] Dear Revdex.com, Washington Gas is in receipt of your submission regarding a returned payment which was made in January We would like to sincerely apologize for any inconvenience this matter may have causedOur customers are very important to us and we continuously strive to provide exceptional customer serviceUpon researching this payment, we see that the payment was made during the Washington Gas transition to our recently implemented customer support systemDuring this period, many of our systems were not fully operational including our payment processing servicesDue to this period of down-time, several payments were placed on a backlog for post-processingSome of these payments are just now being processed and this caused your payment to be returned due to the age of the initial paymentEven though your billing reflected this payment as posting to the account, this was not the caseYour billing acknowledges that a payment has been made but you will not be alerted of a return until this payment has attempted to be ranDue to this being no fault of your own, we have waived the return item fee of $which was assessed to your accountYou can also verify with your banking institution that this payment of $returned and never was successfully applied to the Washington Gas account.We appreciate the opportunity to rectify this issueIf you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

July 23, 2015Dear MsFreeman:The inquiry regarding the above referenced customer was forwarded to my office for review.As response, we’d made attempts to contact the customer via telephone in the intention to explain the April 1st bill verbally We were unfortunate in contacting them.The April 1st statement showed $Total-To-Pay because it was a correction for the bill period 01/07/to 02/05/(a replacement for the original February 7th statement, if you may)It was, too, the period wherein the original statement was made erroneously due to incorrect Conversion Factor.In order to correct an erroneous bill, all—including the bill to be corrected—statements that were generated after its period (or coverage) should be cancelledThat is why when the April 1st bill (replacement for the February 7th statement) was generated as a corrected bill, there was no balance to pay – the up-to-date credits on the account (RES, customer payments, etc.) already paid itThe purpose of this April 1st bill, although having zero balance, is to show to our customer what really the amount was for the period it statesIt does not mean that on the very day of April 1st, the account has zero balanceInstead, it explains that on the period 01/07/to 02/05/2015, the account had already zero amount to pay.The customer also stated in their rebuttal that they paid $towards the last bill they receivedThe payment is not questioned as they ($and $50) reflect on their bill and was Cash-Applied toward the charges of regular March, April and May bills (periods 02/05/to 05/05/2015; or the regular billing months after the February bill issue).Please make use of the table below to review the customer’s regular gas charges per billing month versus the account’s received credits (RES, customer payment, etc.)The difference of totals should be roughly the amount that’s owed as of this writing Regular Monthly Gas Usage*Period Meter CCF Net From To StatementBalance from previous mon - - 40.961/7/ 2/5/ 107.732/5/ 3/6/ 148.643/6/ 4/6/ 52.024/6/ 5/5/ 20.375/5/ 6/4/ 14.376/4/ 7/6/ 14.82*Does not include other charges such as late payment charge Payments & Other Credits Received Date Description Amount 3/6/ November - February RES Credit 37.223/27/Customer Payment - Electronic 57.196/3/ Customer Payment - Electronic 20.006/8/ Customer Payment - Electronic 50.006/23/ WG Credit by Adjustment (March RES Credit) 24.997/15/Customer Payment - Electronic 20.00We’d like to apologize to the customer for all the inconveniences the February Conversion Factor issue has caused themWe’re still open to communicate with them for further clarifications.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Daniel A.SpecialistConsumer Relations

Date: Tue, May 3, at 1:PMSubject: [redacted] ***To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Customer contacted Washington Gas 1/28/requesting the account be placed in their name as of 10/1/This request was successfully completed and the customer was billedWashington Gas was not able to issue monthly bills because the customer information was not providedWashington Gas only has records of the meter readings obtained during the time in question.Per Washington Gas records, the customer made a $credit card payment on the account and then canceled the payment with the card company causing the payment to be returned unpaid.Customer currently owes a Final Bill balance of $

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I have been out of town and will return on June The link provided did not work This is the complaint I had The organization is constantly sending links that don't work and saying they should Please tell the organization not to call until after June And advise that the link they sent has the EXACT SAME PROBLEM as my complaint - (that they keep sending link that don't work!!!!!)Regards, [redacted] ***

Customer's account will be credited an additional $

July 1, K StNW, 10th FloorWashington DC 20005-3404Re: [redacted] **, Washington, DC ***Dear Revdex.com, Washington Gas is in receipt of your submission regarding an account that was established in error at the address of [redacted] **, Washington, DC in the name of [redacted] ***We would like to sincerely apologize for any inconvenience this matter may have causedOur customers are very important to us and we continuously strive to provide exceptional customer serviceTo rectify this error, we have placed [redacted] ***on record for the correct address of [redacted] NE, Washington, DC ***This new account number will be # [redacted] We are in the process of generating invoices that reflect the corrected start date of January 10, Please allow sufficient time for these invoices to be mailed to [redacted] Washington DC ***All charges will be removed from the incorrect address of [redacted] and our collection agency has been notified of this error to remove any collection activity from their recordsIf you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected] you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

Date: Thu, Oct 6, at 6:PMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>Deposit request removed from the customer’s accountSBonnie R***

April 11, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted] Dear Revdex.com, Washington Gas is in receipt of your submission regarding a duplicate payment of $We would like to sincerely apologize for any inconvenience this issue may have causedOur customers are very important to us and we continuously strive to provide exceptional serviceUpon review of the records on the account, the payment of $was drafted twice from the customer’s bank accountDue to this error, Washington Gas returned one of these payments to the bank account automaticallyThis system glitch was immediately rectified and will no longer be an issue for customers going forwardThere is no record of a third draft of this payment of $If you would like to provide an official bank statement that shows this third payment was drafted, please submit this info to [email protected] or via fax at ###-###-####Once we receive this documentation, we will be glad to research this matter furtherIf you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### and a representative will be glad to assist you in the best way possibleThank you for bringing this matter to our attention and have a great day.SincerelyWashington Gas Customer Support

Washington Gas' position remains the same as stated to the VA SCC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The information provided is not up to dateThe deposit referenced in was paid as agreed and returned after one yearAnother deposit was placed on the account in August 2016, in the amount of 340.00, in addition a deposit was placed on account because of creditThis total current deposit is Have made numerous calls withO resolution, customer service states a supervisor would return callsTo this date I have not received a call or response to current case is on file Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this business is repeatedly fails to understand the issue and are providing information to Revdex.com regarding my account status They claim that they have verified my account is still linked to my online portal That is NOW true because I now have only one account (one property) AND I have been adding the account to my online portal manually The issue I raised is when two accounts (two properties) are on the same online portal, they both get removed by their system automatically I have numerous automated e-mails from their system to provide a plethora of evidence if requested Now that I have sold one of the property and have to deal with one single account in my portal, this no longer seems to be an issue for me and therefore I will discontinue this battle with Wash Gas I'll leave it up to folks out there with multiple properties added to one single online portal Regards, [redacted]

March 8, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted] Dear Revdex.com, Washington Gas is in receipt of your submission regarding an experience with our customer service teamWe would like to sincerely apologize for any inconvenience caused by this matterOur customers are very important to us and we continuously strive to provide exceptional serviceUpon a review of the records on the account, we see where the erroneous payment of $17,was drafted from the customer’s bank account and posted to the Washington Gas account referenced aboveThe request for the refund has been processed and a refund check for $was sent via US Postal Service on February 22, Please allow sufficient time for this refund to arrive via mailThe amount refunded is less than the $17,requested due to the customer’s current gas usage charges which have been deducted from that creditWe do understand that the banking institution has assessed fees, however Washington Gas does not have the authority to compensate for these feesIf you have any further questions or concerns, please contact our customer support center via email at [email protected] or call ###-###-#### and an agent will gladly assist youThank you for bringing this matter to our attention and we appreciate to opportunity to assist in rectifying this issueSincerely, Washington Gas Customer Support

I offer my sincerest apology on behalf of the company for the quality of service received trying to resolve this issueThe customer's account will be credited $as requested

Per response forwarded 7/14/15:The account has been generated and first bill was released.Re: [redacted] ***ID# Case id # [redacted] Dear Ms [redacted] :The inquiry regarding the above referenced customer was forwarded to my office for review.As response, please be informed that Washington Gas may take time in creating backdated supply ordersAs of this writing, the customer’s account is active and the first bill was generated and mailed on 07/07/2015.We’d like to apologize to the customer if the delay has caused them any inconvenience.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Daniel LA [redacted] SpecialistConsumer Relations

The customer's late fee of cent was waivedThe customer's account is closed, therefore the account can not be enrolled in autopay as there will be no monthly bill issuedThe account has a zero balance

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:From: [redacted] < [redacted] >Date: Fri, Sep 1, at 4:PMSubject: Complaint ID: [redacted] To: [email protected] afternoon,I had previously indicated that this complaint was resolvedHowever, it appears that Washington Gas has assessed me a fee since my bank pulled back the unauthorized paymentPlease see attached.Thank you, [redacted]

Industrial RoadSpringfield, Virginia 22151June 1, 2016Revdex.comK Street NW, 10th FloorWashington DC 20005-3404Attention: [redacted] Re: [redacted] Case ID # [redacted] Dear [redacted] :The inquiry regarding the above referenced customer was forwarded to my office for review.With that in mind, we have reviewed and validated the files sent by the customerAs of today, we have already sent an adjustment request to our back-office billing department that will change the final bill date of Account Number [redacted] from 3/14/to 1/18/2016.Kindly advise the customer to allow time for such adjustment to be completed.For inquiries and follow-up, the customer can reach us thru our customer service hotline at 703-750-1000.Thank you for the opportunity to review this matter for you.Sincerely, Daniel ASpecialistConsumer Relations

May 20, 2015Dear [redacted] :The inquiry regarding the above referenced customer was forwarded to my office for review.We made contact to the customer informing that the desired outcome which is to waive the Late Fee has been processedPayment arrangement on the gas balance was also setup for months installment to be added on top of the upcoming monthly bills.Just a reminder, WG would like to advise the customer to keep the payment up to date so that Late Fee can be prevented so is a possible deposit that might be assessed if incase a late payment occurred.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, John DSpecialistConsumer Relations