California Limousine & Transportation

I've had two things delivered, and both times the deliveries were late without a phone callThe contract says they will charge a fee if no one is there to take delivery, so it's a shame that they don't hold themselves to the same standards

My experience with this store has been absolutely horribleI ordered a Captains Bed for my 10yr old before Christmas and was told the bed would be delivered December 22nd which was ThursdayOn the day the bed was supposed to be delivered I received a phone call from Morris that day cancelling the delivery The delivery was then pushed back to Tuesday December 27thOn the 27th the delivery guys showed up and was not given all the pieces to the bedThey showed me exactly what was on the order from the store(Not their fault)The warehouse was notified by the delivery guys and they said they would take care of itI did not receive a call from customer serviceI called them back the next day and was told they are aware and a manager was going to call me backThe weekend came still no callI called again after the New Year spoke with a young lady at the store who stated she would have a manager to call me backNo callI finally gave up and requested they refund me and come get what was left out my house not once but twiceThe items were supposed to be picked up Saturday January 14th and it's still at my houseI received no call from Morris stating they were not coming however I received delivery confirmations I guess for the pick up Another issue the insurance they offer you with the purchase of furnitureYes I bought a couch from here tooMy cushions were damaged by some staples that were in the back of the couch that were hidden and tore the cushionsThey had some guy come out to the house he took a few pictures of the cushions and leftThat was also before ChristmasI finally received a call from Morris on Sunday January 15th stating they were just sending me cushion covers not three replacement cushionsSo I guess having this Insurance is pointless if they are not going to replace damaged ItemsI'm done with this storeI am closing my account I would not refer a friend, family member or a enemy to this storeIt's been a BIG HEADACHE(Don't waste your money)

As part of their advertising/philosophy, Morris Furniture states "We are totally committed to your satisfaction and making sure that you always get more at Morris." This past Holiday Season, my daughter surprised me by getting me a new recliner from MorrisWith back problems and circulatory problems, this was a very much appreciated and thoughtful giftHowever, after about months, one of the arms started to feel lose and became increasingly looser and wobblyI called Morris and explained the situationIn less than a week, they sent out a "furniture tech" to check the chair (either repair or replace since it was still under Warranty.) I had to pay a fee because I didn't have the chair delivered by Morris when I bought it but picked it up and brought it home in my carThis is a usual practice and understandable
I received an e-mail telling me what time my repairman would be at my home as well as a picture of himI just had to click on "Confirm Appointment" and that was itThe repairman arrivedVery professional and obviously a craftsmanHe carefully removed the fabric from the arm of the chair and discovered that the loose arm was caused by a manufacturing flawHe was here for an hour, carefully and painstakingly working on the chair and re-securing the arm to the frameIt was repaired and just like new again and the charge to come out was cheerfully refunded and I have my like-new recliner again
Long story short? Morris Furniture really does believe in Customer Satisfaction and proved that to me with my recent experienceAnd the people I interacted with were all very friendly and professionalAll in all, it turned out to be an easy, pleasant experience which furthered my belief in Morris Furniture and their philosophy of Customer Satisfaction...and another reason why Morris always has been and will continue to be my choice in home furnishing storesThanks to all at MorrisYou are awesome John

Sales rep making promises he can't keep in efforts to make the sale Causing profits lost and no sale Trying to please customer and do his job but difficult with no available furniture anytime soon or what is available he can't sell damaged or off the floor Understand to corporate and management you are only as good as the lowest man on the ladder You are responsible for your associates and your product I will never buy Morris again

I'm now a believer in giving a second chance to Morris!! I recently left a terrible review and Morris has gone above and beyond to correct my issues*** *** store manager at Tri County has "held my hand" until everything was accomplishedI love my products purchased and all the service received from delivery, Kathy and service techThank you Morris for listening We are all winners in this experience

We purchased a new sectional and after it was set-up and the delivery team left, we started to remove the tags and found a number of defects. I returned to the store and met with the Salesperson and the General Manager and they agreed to replace the furniture. Delivery was set for Dec. 15, but the day before, I was told that corporate is refusing the exchange. So, they have your money, they deliver furniture with defects and refuse to make a correction.

Well, it's only a few thousand dollars, right? As someone who is known to be vocal, I can promise Ashley/Morris that I will do whatever I can to impact their bottom line. They're a large company, however with the help of blogs, Facebook, LinkedIn (I have 22K+ connections) I can and WILL, share my experience with thousands. Given that people talk, the number of people that will be made aware will grow, exponentially. Certainly enough to cause them to lose a few potential customers. Oh, and since it's under $5000, I can file a small claim with the court and if nothing else, it's another platform that will allow me to make more people aware of their standard business practice of "screw the customer."

I purchased a custom sofa and matching loveseat on May 29. I paid in full for the purchase. After waiting 6 weeks, my furniture was delivered on July 8. Upon delivery, the loveseat was dropped on the sidewalk. After delivery, I noticed a hole in the front arm of the loveseat where the material was frayed all the way through, about the size of a dime. I called immediately, on July 8, to report and was told my delivery fee would be refurnded and they would send a technician to view the damage. It took one week for a technician to come out to view the damage. After a day or two, I was contacted by Morris Corp again to let me know that I would be receiving new entire side panel/arm of the loveseat and the part should take 2-3 weeks. After 2 weeks, I called again and was told I still needed to wait as the part was not in. After hearing nothing by Aug. 13, I called my salesman and let him know of my dissatisfaction with the whole situation. He assured me that he would call me the next day and that he would make sure I received a new loveseat, which is what I purchased, and he would get my delivery charge refunded. Of course, I did not hear back from him nor the Corp Office. Today, Aug. 19, I called Morris Corp office AGAIN. After speaking with 2 different people, I have been told that my part is in and they are going to ship it to me for delivery in a few days. Additionally, I will then have to wait for the technician to schedule an appt to repair (while I leave work AGAIN to meet him in my home). My delivery charge is supposed to be refunded todya and I was offered a $50 gift card at Morris. I told them to keep the gift card as I will never purchase anything from Morris again. I requested more than once that I be sent a new loveseat and was told the manufacturer requires damaged merchandise be reparied. I was not notified of this at time of purchase and I did not purchase directly from the manufacturer. I purchased the loveseat from Morris and should have been made whole by sending a new loveseat weeks ago which is what I paid for on May 29. I did not purchase a reparied loveseat. Morris SHOULD be replacing the loveseat. I will never purchase or recommend anyone purchase furniture from Morris.

My experience with this store has been absolutely horrible. I ordered a Captains Bed for my 10yr old before Christmas and was told the bed would be delivered December 22nd which was Thursday. On the day the bed was supposed to be delivered I received a phone call from Morris that day cancelling the delivery. The delivery was then pushed back to Tuesday December 27th. On the 27th the delivery guys showed up and was not given all the pieces to the bed. They showed me exactly what was on the order from the store(Not their fault). The warehouse was notified by the delivery guys and they said they would take care of it. I did not receive a call from customer service. I called them back the next day and was told they are aware and a manager was going to call me back. The weekend came still no call. I called again after the New Year spoke with a young lady at the store who stated she would have a manager to call me back. No call. I finally gave up and requested they refund me and come get what was left out my house not once but twice. The items were supposed to be picked up Saturday January 14th and it's still at my house. I received no call from Morris stating they were not coming however I received delivery confirmations I guess for the pick up.

Another issue the insurance they offer you with the purchase of furniture. Yes I bought a couch from here too. My cushions were damaged by some staples that were in the back of the couch that were hidden and tore the cushions. They had some guy come out to the house he took a few pictures of the cushions and left. That was also before Christmas. I finally received a call from Morris on Sunday January 15th stating they were just sending me cushion covers not three replacement cushions. So I guess having this Insurance is pointless if they are not going to replace damaged Items. I'm done with this store. I am closing my account I would not refer a friend, family member or a enemy to this store. It's been a BIG HEADACHE. (Don't waste your money)

I ordered a couch and ottoman and paid extra to have Morris deliver the items to my home. After the items were placed in my house, the Morris delivery people informed me that a part of the couch did not have any feet with it. They said they would order new ones, or that we could go to the warehouse in Fairborn to get the feet ourselves. Went to the warehouse and had to wait for over an hour for several employees to try and find the correct feet. We asked the woman working customer service if there was anyone she could call to order another set of feet (in addition to the ones they were unable to locate when we went to the warehouse) and she had no idea what to do or how to go about seeing if the feet we needed were in stock or how to order another set of feet. It was ridiculous. I asked to be refunded the delivery fee, which I think is more than reasonable seeing as they failed to deliver and I had to go pick up the remaining parts myself, but the customer service rep has not even responded to that request. It has been over 3 weeks now. Very disappointed in both the service and the inability of their own customer service rep to provide any ACTUAL customer service.

I am very unhappy with the lack of service. Six months ago, Morris Furniture damaged the kitchen floor while delivering a couch to our tenant. (They were replacing the couch that they damaged when they delivered it.) When she complained, they gave her a receipt in writing saying they would see about fixing the floor. When the real estate agent who was managing the property tried to resolve the issue, he was given the run around for over a week, then was told they weren't going to pay for the damage and they wanted to talk to me. I've tried calling 8 times. Either no one answers, I'm told the woman is out or I leave a message which isn't returned. I strongly recommend you do not have your furniture delivered by Morris.

I've had two things delivered, and both times the deliveries were late without a phone call. The contract says they will charge a fee if no one is there to take delivery, so it's a shame that they don't hold themselves to the same standards.