Cabinetry by Artistic Design

We at Cabinetry by Artistic Design, would like to apologize profusely for this issueWhen the customer stopped in they stated they had been to multiple other places to get the shutter fixed and that no one would tackle the issueWe wanted to help and so, despite the damage, we took on the project We began contacting multiple contractors to as the shutter and complete the work, but many passed on the chanceA few attempted and said it would not be difficult, yet returned the product to us in worse shape than it was originallyThe control arm on the shutter is broken, and it is very difficult to find contractors who are still able to work with older shutters such as theseWe have the shutter currently with another contractor who has agreed to work on the project and we expect to hear back from him this week on the progressWe have sent the customer an e-mail regarding this informationI frequently out of the shop and on job sites and almost all correspondence is handled through my administrative assistantI do apologize for any communication errors and the difficulty we have encountered in this repair that is causing so much distressWe pride ourselves at doing anything we can to make sure the job is done correctly, so that is why we have offered to pay for everything ourselvesWe intend on doing everything we can to neutralize this situation and return a well functioning product to our customerOur deepest apologies again.Sincerely, [redacted] ###-###-#### [redacted] ***

Hi.  Just wondering about the status of the complaint and/or next steps.  Workers were here only 4 days in December.  Still no functional kitchen/bathroom.Thanks[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, as stated in my complaint, we rent the home and the shutter belongs to our landlord. That being said, we are moving in November, and so, need to get this resolved before that time.  Regards, [redacted]

We at Cabinetry by Artistic Design, would like to apologize profusely for this issue. When the customer stopped in they stated they had been to multiple other places to get the shutter fixed and that no one would tackle the issue. We wanted to help and so, despite the damage, we took on the project....

We began contacting multiple contractors to as the shutter and complete the work, but many passed on the chance. A few attempted and said it would not be difficult, yet returned the product to us in worse shape than it was originally. The control arm on the shutter is broken, and it is very difficult to find contractors who are still able to work with older shutters such as these. We have the shutter currently with another contractor who has agreed to work on the project and we expect to hear back from him this week on the progress. We have sent the customer an e-mail regarding this information. I frequently out of the shop and on job sites and almost all correspondence is handled through my administrative assistant. I do apologize for any communication errors and the difficulty we have encountered in this repair that is causing so much distress. We pride ourselves at doing anything we can to make sure the job is done correctly, so that is why we have offered to pay for everything ourselves. We intend on doing everything we can to neutralize this situation and return a well functioning product to our customer. Our deepest apologies again.Sincerely,[redacted]###-###-####[redacted]
[redacted]

Review: On March 5, 2015, my husband and I dropped off a broken custom-made indoor shutter, that belongs to our landlord, to be repaired. Now over six months later, we still do not have the shutter back. We have called [redacted], the proprietor, almost every week for these past six months. When he is not at the shop, we leave a message. He has NEVER returned our phone call. When he is in the shop, and we've spoken with him, he has made repeated excuses as to why the shutter is not finished. At one point, I stopped into the shop, and he was not there. The woman I spoke with asked for my name and phone number, and said that she would have [redacted] call me. I gave her my information, and told her that [redacted] had never returned a single one of my phone calls. She promised me that she would have him call as soon as he returned, at 1:00. I never heard from him. The following week, I stopped in again. This time [redacted] was there. He apologized for the way this has been handled, assured me that we would not be charged for the repair, and showed me the current state of the shutter. He agreed that it was in worse shape than it was when he received it, and told me how ashamed he felt. He said that he was going to send it to someone else for repair. I asked him to follow up with me the following week, and he never called. My husband stopped in two weeks ago, and [redacted] told him that he'd looked into getting a new shutter made for us, at his expense, but that it would cost $450, so he was looking for someone else to fix it. My husband asked him to call the following Friday, and he never did. So, this week, my husband called him again. This is how the conversation with the person who answered the phone went...

"Hello, is [redacted] there?"

"May I tell him who's calling?"

"This is [redacted]."

"Okay, just a second." When the same person came back on the line... "Can I tell him what this is about?"

"My shutter."

"Okay, hold on." Again, the same person came back on the line... "I'm sorry, [redacted]'s not in right now. Can I take a message?"

My husband left his name and phone number, and has not heard back from him.Desired Settlement: We need to get our landlord's shutter repaired or replaced, and this point, do not feel that it should be at our expense, as the shutter is in worse condition than it was when we dropped it off at the shop.

Business

Response:

We at Cabinetry by Artistic Design, would like to apologize profusely for this issue. When the customer stopped in they stated they had been to multiple other places to get the shutter fixed and that no one would tackle the issue. We wanted to help and so, despite the damage, we took on the project. We began contacting multiple contractors to as the shutter and complete the work, but many passed on the chance. A few attempted and said it would not be difficult, yet returned the product to us in worse shape than it was originally. The control arm on the shutter is broken, and it is very difficult to find contractors who are still able to work with older shutters such as these. We have the shutter currently with another contractor who has agreed to work on the project and we expect to hear back from him this week on the progress. We have sent the customer an e-mail regarding this information. I frequently out of the shop and on job sites and almost all correspondence is handled through my administrative assistant. I do apologize for any communication errors and the difficulty we have encountered in this repair that is causing so much distress. We pride ourselves at doing anything we can to make sure the job is done correctly, so that is why we have offered to pay for everything ourselves. We intend on doing everything we can to neutralize this situation and return a well functioning product to our customer. Our deepest apologies again.Sincerely,[redacted]###-###-####[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, as stated in my complaint, we rent the home and the shutter belongs to our landlord. That being said, we are moving in November, and so, need to get this resolved before that time. Regards, [redacted]