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C & C Auto Service

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C & C Auto Service Reviews (1)

they were unable to fix my car in fact they made it worse charged me 744.69 and will not refund my money on or about 8-2-16 I brought my daughters car to C and C auto service with some over heating issues and shifting issues about a week later they called me told me the car was fixed the cost was $744.69 witch I paid I drove the car home it drove worse then when I brought it in the manager told me when I brought it back that one of his guys saw some wires and taped them up and must have caused electrical issues and would fix it after having the car for over two weeks called and told me they could not fix the car and car was not running I asked for a refund of what I paid he told me he could not we would give me a credit on future repair of another car witch was not acceptable I and to have the car to another repair shop the new shop told me someone shorted the electrical system out by taping wires tougher I just want my money refunded thank you for your timeDesired SettlementI would just like a refund of my money Business Response The vehicle arrived at C&C Auto Service with complaints from the customer with an overheating issue and a shifting issue. C&C found multiple issues with the vehicle - see the attached invoice for the repairs performed at C&C. The issue that remains with the vehicle was there prior to service (PTS). The final and endorsed invoice from the customer states additional repair and service maybe possible. The customer returned to C&C for additional service that C&C was unable to provide. The customer has not paid for repairs on the irreparable wiring issue with the vehicle. The simple fact is the vehicle needed a wiring harness before and after service at C&C.Consumer Response so the response is unsatisfactory and untrue I asking for a refund and not the additional costs I have incurred the car was damaged in there shop and not even able to start when I had it towed out I have a voice message from his employee saying I'm sorry we touched the wires and wish we never hade and he would be willing to give me a future credit for a repair on another car I he admits that he took it upon them self's to do I am hoping to resolve this matter with out having taking further action Final Business Response We maintain the highest level of customer service at C&C. In this instance, we have maintained that level but we were unable fix all the issues the vehicle has. The fact remains, the vehicle needs an engine wiring harness and it needed one before C&C Auto evaluated it the first time. We were directed by the customer to fix this issue when he returned weeks after the original service on his cooling system. We attempted our best and did not charge the customer for this work. Despite our BEST efforts, the vehicle still needs the wiring harness it always needed. We advised the customer to visit an expert electrician for further service.

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Description: Auto Repair Services, Auto Services - Oil & Lube, Car Lubrication Shops, Brake Shops, Auto Repair - Maintenance, Car Diagnosis Shops, Tire Dealers

Address: 230 E Main St, West Jefferson, Ohio, United States, 43162-1200

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