C & B Wholesales

American Home Shield, set me up with repairs to be done, by this company. I received a call, from Open Up Garage, and the date they had available, was January 17, 2012, between 1:00-3pm.

Being that they have certain time frames they work, was okay, and I had to get approval at my job ahead of time, to be off, at the Post Office. I left work early, but before I arrived home, I got a call that they were a little earlier than 1:00pm. I told the man he was early and that I was about 10 mins. away. He said okay, they would wait. The men who were there name [redacted] and [redacted], clamped the wire together, that was hanging and as I thought, tried to get more money from me, by saying I needed something else done. I told them I only had the service money. They said no problem, it may be a while, before I needed that work done. I gave them a $60.00 check, for my service fee. Well, to my surprise just shy of the 60 day warranty, I was told I had, the garage door messed up on March 6, 2012. I called from work, on my break and told them what was going on. I had to pull the emergency release, to get out and go to work. They said they had an opening between I believe 8:00-11 pm. I asked if they had anything later, because I had a required safety class that was 8:00 am to 11:00 am. Well, I got a call back from the company, and said could they move my time up, to around 11:45 am, I believe. I said yes, it would be just right, because I am to get out around 11:00 am or 12: pm. She said she would make it 12:00 pm. I said thank you, that would be even better, and that I could get out early, if it went to 12: pm. I received a call from [redacted] around 11:55 am on March 8, 2012. I told him I was about 10 mins away, and he said no problem he would wait. I was at my house around 12:07 pm, and called [redacted] on his cell phone, and said I was at the garage in the back. He came around to check the garage door. To my surprise, after he put the emergency clip back in place, he asked for the car remote. The garage door worked, with no problem. I told him, I had been using the emergency line to get out and go to work, since Tuesday. He said it happen like that sometimes. The eyes of the garage was checked and he oiled the door hinges. Also, he said I might need to be thinking about another garage door soon. It would cost over $600 if they did it, and that the home warranty did'nt cov er that. He said if I had anymore problems, I could call. He gave me his card. Well, the next day as I was getting ready for work, the door messed up again. I had to release the emergency string again. Around 8:07 am Friday March 9, 2012, I called the number [redacted] called me from the day before. There was no answer. I felt it was too early, so I called the compsny number the same day at 8:26 am. I told the lady what the problem was and she went on to try and set another time frame for Monday, which my work hours again. I told her, I can't keep taking off my job like that. And I the asked could they work with me and I was told that was the only way to get an appointment, by the time windows. I explained, to this man she had put on the phone, that they had already been paid for the job, and should meet me half way and come after 3:00 pm. Again the time frame came up again. I just said thank you, "I'll just call the American Home Shield, about the problem", and hung up. I called American Home Shield, on my lunch break. Open Up Garage beat me calling them and told them what was going on. The lady at American Home Shield, told me that was Open Up Garage policy and they can't make them change. I then told her " I have policy and rules on my job, and could'nt keep taking off, because they did'nt do a satisfactory job". She put me on hold and said she would call, to see if they could work with me. Well, they gave her a time frame I believe this time, for Tues day March 13, 2012, and said I had to call myself and confirm the appointment. I told the lady at AHS, that that time between 2-4pm, was still my work time, and again that I get off at 3:00 pm. Friday, Saturday, and Sunday, I had to still use the emergency release cord, to open and close my garage. The last time I tried to go out of my garage, was Sunday at 3:00pm, and the door had a loud pop, earlier, when I came in from Church at about 1:00pm, and the wire was hanging again. I could not lift the garage at all this time. I walked outside and to the back to try and lift it up from outside, and still could'nt It was not movable, from either way. I felt trapped, and called a friend of mine nephew, to try and get help, since I had to go to work Monday March 12, 2012. He was going to come Sunday night, but delayed. He came over at 4:44am March 12,th, to open up the garage and put the wire back in place. It took mhim about 10 mins. I had to pay him $40, since he came from Pleasant Grove area of Dallas. That was not fair to me, and money that I should'nt be out of. It was also a safety issue for me, I could have been trapped and that could have been the only way out, and the garage door could'nt be opened.