Complaint: [redacted] I am rejecting this response because:I will repeat myself againThis was to be removed in June of I was told then it would be done in a weekYou are providing a work order request for MAY OF That is not when the items were to be removed, that call that you are stating was like my 10th call! It is not my responsibility to call you OVER ABD OVER AGAIN to have something done, I feel discriminatedI will explain whyAnytime I reached out to your company about this water heater I was told the [redacted] makes these decisions and will need to be contacted and I will be contacted when it will be removedThat never happenedHowever, you expected me to contigo pay my rent on time while YOU DO NOT DO YOUR DUE DELIGENCE TO MAINTAIN THE PROPERTY, that is your jobWhenever I called after it was always someone will call you back an no call was ever receivedI say that to say thisI have no contract or lease with the ***, but with youIt is your job to ensure that this was done in a timely fashion and I am requesting the documents showing the timeline of the ORIGINAL WORK ORDER ON JUNE 2016, and an explanation as to why you refused to have this done BEFORE MAY OF And then there after why you refused to have it done in the weeks BEFORE ME MOVING IN JANUARY OF I move out on January 20th with all items of trash STILL in front of my house and the water heater STILL by the side of my homeThis is unacceptable, after more than a year an half of waiting I was told I would again get a call and that was never done, I did however make several calls that I have documented in which I was disregarded and I will forward the emails as well if needed in which you again addressed the trash in the front as you did in this initial complaint but refused to address the water heater YET AGAIN until I refused your reply on hereI absolutely will contact the Revdex.com for things of this nature, why? Because if I didn’t you would continue to take advantage of your position and avoid me, disregard me and hang up on me because you have no reasonable excuseIf I didn’t pay you rent for over a year in a half years younger I would sue meI feel discriminated and I feel like I have to beg to be assisted and when I do not put up with your negligence you hang up and when I call back to tell me no one is availableThe Revdex.com has a established to ensure you are abiding by business ethics and what is lawfully rightYou are in the wrong and instead of talking responsibility and doing the right thing, you have refused me service and you are not entitled to do soI will not hesitate to sue this company and ensure this will never happen to anybody else after meWhen I called to see how we can move forward and you tell me the [redacted] took care it and you had to knowledge which is ridiculous as you are the middle man I have no contact with your landlord and you must assist me Regards, [redacted]
In response to complaint # [redacted] Regarding the trash and items referenced in the complaint: Valdosta Properties explained to Ms [redacted] that we do not currently manage the other townhomes in her building; we only manage her specific townhomeThis does limit our ability to regulate the actions of the neighbors, as they are not Valdosta Properties tenantsAction was taken when recently notified (1/17/18) of the large trash and items in the common area/ mailbox areaThe [redacted] of [redacted] Sanitation Department was notified by our office to pick up the items referencedWe notified Ms [redacted] via phone of the scheduled trash pick the same day the sanitation company scheduled the pick up Regarding communication by our office or the lack of referenced in Ms [redacted] complaint: Multiple members of our staff have spoken with Ms [redacted] including the [redacted] , [redacted] , regarding her concerns The Valdosta Properties staff has had ongoing communication with Ms [redacted] since her initial contact 1/12/regarding her scheduled move out 1/22/via phone, text and emailThroughout the course of the ongoing communication with Ms [redacted] it has been requested she not use profanity and vulgar language with our office staffMs [redacted] would not comply with the repeated request which resulted in phone calls being terminated by the Valdosta Properties staffThe [redacted] , ***, requested via email (1/15/18) to schedule a meeting with the Valdosta Properties [redacted] Ms [redacted] declined the meeting via email stating “I am not available actually, in regards to what? [redacted] is welcome to call me but I am swamped between work and getting out of here this weekend so I don’t have time to go in person.” 1/23/Valdosta properties prepared a timeline (attached) detailing information and communication for each item in questionThis timeline was presented to Ms [redacted] and sent via email 1/23/After receipt of the timeline and information email and phone correspondence continued with multiple members of the Valdosta Properties staffMs [redacted] continued to use the same inappropriate phone etiquette with the staff- continuously using profanity, vulgar language and shouting after refusing to refrain from this type of communication- phone calls were again terminatedDue to the email and phone conversations continuing to escalate between Ms [redacted] and Valdosta Properties staff [redacted] ( [redacted] ) informed Ms [redacted] 1/23/a conference call or in office meeting was required with our [redacted] to ensure she was receiving the information she requestedMs [redacted] ’s response to the email was “Call Now”Our office hours are 9AM-5:30PMThe email was sent from Ms [redacted] at 5:24PM at which time the [redacted] was not in office to call at the exact moment [redacted] responded to Ms [redacted] ’s email at 5:26PM stating “Our office [redacted] is out of the office and will be back tomorrow morning at 10:AM 1/24/What time tomorrow works best for you?” Ms [redacted] replied to the email with a lengthy response to include the following statement: “I do not want to actually do anything else verbally as it’s clear that this company’s word means nothing, I want things in writing.” The following day 1/24/at 10:35AM she requested via email a [redacted] call her “ASAP” [redacted] (Valdosta Properties ***) contacted Ms [redacted] at 1:PM 1/24/regarding her request to speak to a [redacted] During the phone call she asked if [redacted] could call back at a better time because she was busy at workShe requested a call after 2PM and before 6PM when she would not be at work [redacted] agreed to return her call after 2PM as requested [redacted] contacted Ms [redacted] again at approx3PMMs [redacted] phone went straight to voicemail [redacted] left a detailed message with his contact information ( [redacted] and informed her in the message he would be in the office until 3:30PM if she could return his call at the number he providedMs [redacted] did not return his call that day but contacted the office via phone, email and text in the days following [redacted] is not in the office on a set schedule as meetings with clients/ customers require him to travel so he was not in the office to take her callsThe messages were relayed to him and it was communicated to Ms [redacted] he was not in the office but would return her call upon his return 1/30/the following text was received by the Valdosta Properties office through our computer software from Ms [redacted] at 3:08PM: “I am STILL waiting on a [redacted] call!! Why am I still waiting for a week for a call to fix something that should have been done over a year ago? This is all being documented, I should not have to CONTINUE being told someone will call me!! [redacted] needs to call me today! I’m TO HUNT SOMEONE DOWN!!! Do your [redacted] job I’m tired of calling and done waiting, I am not responsible for your lack of professionalism and incompetence!!” [redacted] provided the following response to Ms [redacted] via text from our computer software: “I tried to call you twice and have been out most days sinceThe profanity you have used with us has taken any desire I have to communicate with youI will not try to call you again *** -Valdosta Properties ( [redacted] ” 1/31/Valdosta Properties received separate calls (Approximately 3:15PM) in addition to text messages from Ms [redacted] - Call #1: Ms [redacted] contacted the office regarding a return call from ***It was explained to Ms [redacted] she was in receipt of text message communication from [redacted] to which she responded to stating due to her use of profanity he would not be returning her call nor would we have further communication with herIn addition to the text message he was not in the office so he was not physically able to take the call since he was not in officeShe then began shouting and using profanity with me so the call was terminated- Call #2: After the call was terminated she immediately called back, as soon as [redacted] answered the phone she began yelling and using profanity so we again terminated the call- Call #3: (called within minutes of the prior call) She asked again to speak to *** [redacted] again informed her he was not in office to speak to her and reiterated the text again stating he would not have further communication with herAfter speaking/ yelling at great lengths about business practices and still continuing to demand a call from ***, she additionally stated if we were not going to do our job she would continue to contact the Revdex.com until they made us do our jobs [redacted] told her she would make [redacted] aware she called but as he previously stated in the text he did not wish to communicate with her further due to the profanityShe said she would be patiently awaiting his callShe ended the call As previously stated Ms [redacted] has spoken to various [redacted] s within our company but due to the profanity and vulgar language we are unable to continue communication with herAll information requested was provided to her in the timeline originally emailed 1/23/Ms [redacted] no longer lives in the home and returned possession of the property to Valdosta Properties as of 1/22/ If you have any additional questions please contact [redacted] our [redacted] [redacted] at ( [redacted] or via email at [redacted] @ [redacted]
Regarding the Move Out charges referenced in Mr [redacted] response, Valdosta Properties completed a move out inspection as outlines in the tenants lease agreement and move out guidelines providedUpon completion of the inspection Mr [redacted] was emailed a detailed list of findings from the inspection and given the opportunity to remedy the items to prevent any charges being deducted from his security depositIn the email dated 3/23/it stated the following at the conclusion of the findings from the move out inspection:"You are allowed to come by our office and check out the key to go and complete any of the repair work needed/listed below Work must be completed within hours; Keys must be returned to Valdosta Properties by 5:each day We will complete a secondary move out inspection once we are notified that you are finished up with any repairs.If we have to send a vendor to complete any work there will be a $scheduling fee in addition to the repair cost deducted from your security deposit.Please let me know if you have any questions or concerns."Until the S [redacted] was sent to Mr [redacted] no response was receivedAfter Mr [redacted] received the security deposit disposition detailing the charges for the repairs and cleaning he has maintained ongoing communication with his [redacted] (***)An email dated 4/13/received at 10:50PM was the last response from Mr [redacted] requesting the invoices for the work completedHis [redacted] (***) is out of the office until Monday 4/24/and the Valdosta Properties office was closed 4/14/in observance of Good Friday so she has not had the opportunity to respond or send the information he requested after hours before her leaveWe will be more than happy to have our accounting department send a copy of the invoices for the work performed on the property as detailed in the move out inspectionThe tenant was charged the exact amount reflected on the invoices, there were no upcharges for servicesAside from the work completed the only additional charge was a $Administrative for scheduling as outlined in the lease agreement and in the final move out email sent 3/23/ If you have any additional questions or need additional information please feel free to contact me via email at [redacted] or via phone at ( [redacted] ***Thank You, [redacted]
Complaint: [redacted] I am rejecting this response because:This company continues to not be truthfulWe paid our security deposit to Valdosta properties and this company took over approximately six months laterIn their response, they purposely left out the fact that we discussed the black mold problem and the poor condition of the house, specifically the bedroom, with them including picturesThis [redacted] even bluffed and said I did notI emailed her the notice I gave to the other company AND directly to herShe neglected to disclose that to youShe also is not being truthful about the release of my washerI attempted numerous time to get them to unlock it and first she no and then she told me I could pay a plumber to go do it even though it was her vendor that locked itFinally after emailing the [redacted] of the property and also the [redacted] of the management company did she agree to unlock it and allow us to pick up our washerShe was notified when it was doneThe dryer did not belong to usI am uncertain why she wasn't more clear on the condition of the home since she felt she could choose to only pick and choose what she would return and the conditionIt took over days and adults to clean the place when we moved in and the same when we moved outIt was left in better condition the we moved outWe are asking for in deposit returned to us as a compromisePlease read the reviews and a very clear pattern of withholding deposits is common place for this companyAdditionally, the house is uninhabitable (per their company) and no one can rent it until it is brought up to codeIn other words, they wanted to let the *** keep living there in the unsafe house to make sure they got their money for the remainder of the lease Regards, [redacted]
In response to the rejected response, Complaint: [redacted] : The items Ms [redacted] continues to question and demand a response about have been addressed with her via phone, email, timeline format- emailed and in the prior Revdex.com response to her complaintThe attachment included in our prior response was the time line in which details of her questions were addressed and answeredThe information provided in all prior email correspondence as well as the timeline of information has not changed from the time of Ms [redacted] ’s original request for the information providedRegarding the water heater, as previously stated in email, phone and timeline communication, based on the communication from the [redacted] (attachment in prior response) he was facilitating for the vendor to remove items referenced in the work order and Valdosta Properties was advised by the [redacted] not to proceed with the removal with a different vendorNo additional information or documentation was received after this date from the tenant stating the items had not been removed until the phone call 1/12/Per discussion with the vendor [redacted] as recent as of 1/22/the vendor was contacted by the [redacted] “a few months back” for removal of water heaters and a dishwasher from exterior of the propertyThe [redacted] facilitated this directly with the vendor and paid him directlyValdosta Properties does not have documentation from the [redacted] nor vendor of the service aside from the recent phone conversation with the vendor confirming the removal at the tenant’s request If you have any additional questions please contact [redacted] our [redacted] [redacted] at ( [redacted] or via email at [redacted] @ [redacted]
In response to complaint # [redacted] : Valdosta Properties took over management of [redacted] February 1, At that time the property did have an active lease agreement and was occupied by tenants referenced in the complaintThe lease agreement was executed by the prior management company and the condition of the property at the time of their move in was not under the management of Valdosta PropertiesThe tenants had an executed lease with a move in date of August 1, which was months prior to the property being managed by Valdosta PropertiesValdosta Properties received a work order dated May 19, at 04:PM with the following information: “There is a horrible smell coming from The master bathroom (little pink one) by the showerIt could be the toilet or it could be the drain in the showerThere is always a lot of mold in there, but this time the it smells horriblePlease call me at [redacted] to set up a time when you can come look at itThank you, [redacted] ” The work order was submitted online by the tenant, and assigned/scheduled to a vendor for repair by the Maintenance Coordinator, [redacted] the same day (May 19, 04:PM)At the time the vendor treated the area reported, kilzed the ceiling and cleaned out the drainPrior to this work order being submitted Valdosta Properties was not notified by the tenant of a mold issue present in the homeAfter the completion of the services by the vendor no additional work orders were submitted and no further issues regarding mold nor were any reports of illness due to conditions reported until after the tenants vacated the property Regarding the items notated at move, After the final inspection is completed we compare our findings to the move in inspection report submitted upon tenant taking possession of the homeWe additionally compared the final move out inspection findings to any work orders submitted from the time Valdosta Properties took over management until the time the tenants vacatedIf there was a work order relating to any of the findings or if it was notated on the move in inspection form the tenants were not charged or responsible for the cost [redacted] , their property [redacted] , has had ongoing communication with the tenants and guarantors since the time of the move out inspectionShe has explained in great detail the reason for the charges and provided explanation of each item in question Furthermore, [redacted] made arrangements for the washer and dryer to be unhooked (they were not chained, but the hoses were connected and secured at the connections as for proper operations)The washer and dryer were moved out of the laundry area into the carport to allow for the tenants to pick them upThey were notified they were available and accessible for pick upThe tenant have since picked up the washing machine but left the dryer behind and have not returned our emails in response to if they plan to pick up the remaining dryer At this time the washer has been returned but there will be no adjustments made to the security deposit disposition and no additional security deposit refunds If you have any additional questions or need additional information please feel free to contact me via email at [redacted] or via phone at [redacted] ***
Regarding the rejected response for complaint # [redacted] : Valdosta Properties took over management of [redacted] February 1, from [redacted] At that time the property did have an active lease agreement and was occupied by tenants referenced in the original complaintThe lease agreement was executed by the prior management company, [redacted] and the condition of the property at the time of their move in was not under the management of Valdosta PropertiesAdditionally the tenants paid their security deposit to [redacted] at the time the lease was executed and the tenants took possession of the propertyOnce management of the property was transferred to Valdosta Properties February 1, the tenant’s security deposit was transferred to Valdosta Properties as well along with the original lease agreement In reference to the email forwarded to the Valdosta Properties property [redacted] , the email correspondence originally sent August 16, to [redacted] by the complainant was not brought to the Valdosta Properties property [redacted] ’s attention until August 4, At this time the tenants had already vacated the propertyValdosta Properties would not have knowledge or access to any email correspondence unless provided by the tenantsThe only items/ communication transferred with the change of management were applications, executed lease agreements and any move in inspection forms completedValdosta Properties is not denying receiving the email referenced but it was not received until after the tenants vacated and Valdosta Properties had no affiliation with the prior management company at the time the tenants moved inThe washing machine has been retrieve by the tenants since the ongoing Revdex.com Complaint and additional email correspondence with the Property [redacted] Email confirmation stating the washing machine was retrieved by the tenants was received by Valdosta Properties from [redacted] September 19, In this correspondence the Property [redacted] requested confirmation the dryer did not belong to the tenantsThe reason for the confirmation request was due to no documentation on the move in inspection form of a washer & dryer being present on the propertyAgain, at the time of the tenants move in Valdosta Properties was not the managing company and without documentation we had no knowledge of if the washer/ dryer belonged to the tenantsWasher/ Dryer is not a common appliance provided with properties managed by Valdosta PropertiesThe request for confirmation of ownership of the dryer was to ensure the tenants were able to retrieve any appliances they owned on the propertyThe property referenced is not uninhabitable as stated by the complainantValdosta Properties did not state the property was uninhabitableAt the time of the original correspondence repairs on the property were ongoing to make the home rent ready which is common after tenants vacate the propertyThe property is habitable and currently available to rentAs stated in our original response, At this time there will be no adjustments made to the security deposit disposition and no additional security deposit refundsAll deductions are valid and repairs and/or cleaning have been completed If you have any additional questions or need additional information please feel free to contact me via email at [redacted] or via phone at [redacted] ***
Complaint: [redacted] I am rejecting this response because:I will repeat myself againThis was to be removed in June of I was told then it would be done in a weekYou are providing a work order request for MAY OF That is not when the items were to be removed, that call that you are stating was like my 10th call! It is not my responsibility to call you OVER ABD OVER AGAIN to have something done, I feel discriminatedI will explain whyAnytime I reached out to your company about this water heater I was told the [redacted] makes these decisions and will need to be contacted and I will be contacted when it will be removedThat never happenedHowever, you expected me to contigo pay my rent on time while YOU DO NOT DO YOUR DUE DELIGENCE TO MAINTAIN THE PROPERTY, that is your jobWhenever I called after it was always someone will call you back an no call was ever receivedI say that to say thisI have no contract or lease with the ***, but with youIt is your job to ensure that this was done in a timely fashion and I am requesting the documents showing the timeline of the ORIGINAL WORK ORDER ON JUNE 2016, and an explanation as to why you refused to have this done BEFORE MAY OF And then there after why you refused to have it done in the weeks BEFORE ME MOVING IN JANUARY OF I move out on January 20th with all items of trash STILL in front of my house and the water heater STILL by the side of my homeThis is unacceptable, after more than a year an half of waiting I was told I would again get a call and that was never done, I did however make several calls that I have documented in which I was disregarded and I will forward the emails as well if needed in which you again addressed the trash in the front as you did in this initial complaint but refused to address the water heater YET AGAIN until I refused your reply on hereI absolutely will contact the Revdex.com for things of this nature, why? Because if I didn’t you would continue to take advantage of your position and avoid me, disregard me and hang up on me because you have no reasonable excuseIf I didn’t pay you rent for over a year in a half years younger I would sue meI feel discriminated and I feel like I have to beg to be assisted and when I do not put up with your negligence you hang up and when I call back to tell me no one is availableThe Revdex.com has a established to ensure you are abiding by business ethics and what is lawfully rightYou are in the wrong and instead of talking responsibility and doing the right thing, you have refused me service and you are not entitled to do soI will not hesitate to sue this company and ensure this will never happen to anybody else after meWhen I called to see how we can move forward and you tell me the [redacted] took care it and you had to knowledge which is ridiculous as you are the middle man I have no contact with your landlord and you must assist me Regards, [redacted]
In response to complaint # [redacted] Regarding the trash and items referenced in the complaint: Valdosta Properties explained to Ms [redacted] that we do not currently manage the other townhomes in her building; we only manage her specific townhomeThis does limit our ability to regulate the actions of the neighbors, as they are not Valdosta Properties tenantsAction was taken when recently notified (1/17/18) of the large trash and items in the common area/ mailbox areaThe [redacted] of [redacted] Sanitation Department was notified by our office to pick up the items referencedWe notified Ms [redacted] via phone of the scheduled trash pick the same day the sanitation company scheduled the pick up Regarding communication by our office or the lack of referenced in Ms [redacted] complaint: Multiple members of our staff have spoken with Ms [redacted] including the [redacted] , [redacted] , regarding her concerns The Valdosta Properties staff has had ongoing communication with Ms [redacted] since her initial contact 1/12/regarding her scheduled move out 1/22/via phone, text and emailThroughout the course of the ongoing communication with Ms [redacted] it has been requested she not use profanity and vulgar language with our office staffMs [redacted] would not comply with the repeated request which resulted in phone calls being terminated by the Valdosta Properties staffThe [redacted] , ***, requested via email (1/15/18) to schedule a meeting with the Valdosta Properties [redacted] Ms [redacted] declined the meeting via email stating “I am not available actually, in regards to what? [redacted] is welcome to call me but I am swamped between work and getting out of here this weekend so I don’t have time to go in person.” 1/23/Valdosta properties prepared a timeline (attached) detailing information and communication for each item in questionThis timeline was presented to Ms [redacted] and sent via email 1/23/After receipt of the timeline and information email and phone correspondence continued with multiple members of the Valdosta Properties staffMs [redacted] continued to use the same inappropriate phone etiquette with the staff- continuously using profanity, vulgar language and shouting after refusing to refrain from this type of communication- phone calls were again terminatedDue to the email and phone conversations continuing to escalate between Ms [redacted] and Valdosta Properties staff [redacted] ( [redacted] ) informed Ms [redacted] 1/23/a conference call or in office meeting was required with our [redacted] to ensure she was receiving the information she requestedMs [redacted] ’s response to the email was “Call Now”Our office hours are 9AM-5:30PMThe email was sent from Ms [redacted] at 5:24PM at which time the [redacted] was not in office to call at the exact moment [redacted] responded to Ms [redacted] ’s email at 5:26PM stating “Our office [redacted] is out of the office and will be back tomorrow morning at 10:AM 1/24/What time tomorrow works best for you?” Ms [redacted] replied to the email with a lengthy response to include the following statement: “I do not want to actually do anything else verbally as it’s clear that this company’s word means nothing, I want things in writing.” The following day 1/24/at 10:35AM she requested via email a [redacted] call her “ASAP” [redacted] (Valdosta Properties ***) contacted Ms [redacted] at 1:PM 1/24/regarding her request to speak to a [redacted] During the phone call she asked if [redacted] could call back at a better time because she was busy at workShe requested a call after 2PM and before 6PM when she would not be at work [redacted] agreed to return her call after 2PM as requested [redacted] contacted Ms [redacted] again at approx3PMMs [redacted] phone went straight to voicemail [redacted] left a detailed message with his contact information ( [redacted] and informed her in the message he would be in the office until 3:30PM if she could return his call at the number he providedMs [redacted] did not return his call that day but contacted the office via phone, email and text in the days following [redacted] is not in the office on a set schedule as meetings with clients/ customers require him to travel so he was not in the office to take her callsThe messages were relayed to him and it was communicated to Ms [redacted] he was not in the office but would return her call upon his return 1/30/the following text was received by the Valdosta Properties office through our computer software from Ms [redacted] at 3:08PM: “I am STILL waiting on a [redacted] call!! Why am I still waiting for a week for a call to fix something that should have been done over a year ago? This is all being documented, I should not have to CONTINUE being told someone will call me!! [redacted] needs to call me today! I’m TO HUNT SOMEONE DOWN!!! Do your [redacted] job I’m tired of calling and done waiting, I am not responsible for your lack of professionalism and incompetence!!” [redacted] provided the following response to Ms [redacted] via text from our computer software: “I tried to call you twice and have been out most days sinceThe profanity you have used with us has taken any desire I have to communicate with youI will not try to call you again *** -Valdosta Properties ( [redacted] ” 1/31/Valdosta Properties received separate calls (Approximately 3:15PM) in addition to text messages from Ms [redacted] - Call #1: Ms [redacted] contacted the office regarding a return call from ***It was explained to Ms [redacted] she was in receipt of text message communication from [redacted] to which she responded to stating due to her use of profanity he would not be returning her call nor would we have further communication with herIn addition to the text message he was not in the office so he was not physically able to take the call since he was not in officeShe then began shouting and using profanity with me so the call was terminated- Call #2: After the call was terminated she immediately called back, as soon as [redacted] answered the phone she began yelling and using profanity so we again terminated the call- Call #3: (called within minutes of the prior call) She asked again to speak to *** [redacted] again informed her he was not in office to speak to her and reiterated the text again stating he would not have further communication with herAfter speaking/ yelling at great lengths about business practices and still continuing to demand a call from ***, she additionally stated if we were not going to do our job she would continue to contact the Revdex.com until they made us do our jobs [redacted] told her she would make [redacted] aware she called but as he previously stated in the text he did not wish to communicate with her further due to the profanityShe said she would be patiently awaiting his callShe ended the call As previously stated Ms [redacted] has spoken to various [redacted] s within our company but due to the profanity and vulgar language we are unable to continue communication with herAll information requested was provided to her in the timeline originally emailed 1/23/Ms [redacted] no longer lives in the home and returned possession of the property to Valdosta Properties as of 1/22/ If you have any additional questions please contact [redacted] our [redacted] [redacted] at ( [redacted] or via email at [redacted] @ [redacted]
Regarding the Move Out charges referenced in Mr [redacted] response, Valdosta Properties completed a move out inspection as outlines in the tenants lease agreement and move out guidelines providedUpon completion of the inspection Mr [redacted] was emailed a detailed list of findings from the inspection and given the opportunity to remedy the items to prevent any charges being deducted from his security depositIn the email dated 3/23/it stated the following at the conclusion of the findings from the move out inspection:"You are allowed to come by our office and check out the key to go and complete any of the repair work needed/listed below Work must be completed within hours; Keys must be returned to Valdosta Properties by 5:each day We will complete a secondary move out inspection once we are notified that you are finished up with any repairs.If we have to send a vendor to complete any work there will be a $scheduling fee in addition to the repair cost deducted from your security deposit.Please let me know if you have any questions or concerns."Until the S [redacted] was sent to Mr [redacted] no response was receivedAfter Mr [redacted] received the security deposit disposition detailing the charges for the repairs and cleaning he has maintained ongoing communication with his [redacted] (***)An email dated 4/13/received at 10:50PM was the last response from Mr [redacted] requesting the invoices for the work completedHis [redacted] (***) is out of the office until Monday 4/24/and the Valdosta Properties office was closed 4/14/in observance of Good Friday so she has not had the opportunity to respond or send the information he requested after hours before her leaveWe will be more than happy to have our accounting department send a copy of the invoices for the work performed on the property as detailed in the move out inspectionThe tenant was charged the exact amount reflected on the invoices, there were no upcharges for servicesAside from the work completed the only additional charge was a $Administrative for scheduling as outlined in the lease agreement and in the final move out email sent 3/23/ If you have any additional questions or need additional information please feel free to contact me via email at [redacted] or via phone at ( [redacted] ***Thank You, [redacted]
Complaint: [redacted] I am rejecting this response because:This company continues to not be truthfulWe paid our security deposit to Valdosta properties and this company took over approximately six months laterIn their response, they purposely left out the fact that we discussed the black mold problem and the poor condition of the house, specifically the bedroom, with them including picturesThis [redacted] even bluffed and said I did notI emailed her the notice I gave to the other company AND directly to herShe neglected to disclose that to youShe also is not being truthful about the release of my washerI attempted numerous time to get them to unlock it and first she no and then she told me I could pay a plumber to go do it even though it was her vendor that locked itFinally after emailing the [redacted] of the property and also the [redacted] of the management company did she agree to unlock it and allow us to pick up our washerShe was notified when it was doneThe dryer did not belong to usI am uncertain why she wasn't more clear on the condition of the home since she felt she could choose to only pick and choose what she would return and the conditionIt took over days and adults to clean the place when we moved in and the same when we moved outIt was left in better condition the we moved outWe are asking for in deposit returned to us as a compromisePlease read the reviews and a very clear pattern of withholding deposits is common place for this companyAdditionally, the house is uninhabitable (per their company) and no one can rent it until it is brought up to codeIn other words, they wanted to let the *** keep living there in the unsafe house to make sure they got their money for the remainder of the lease Regards, [redacted]
In response to the rejected response, Complaint: [redacted] : The items Ms [redacted] continues to question and demand a response about have been addressed with her via phone, email, timeline format- emailed and in the prior Revdex.com response to her complaintThe attachment included in our prior response was the time line in which details of her questions were addressed and answeredThe information provided in all prior email correspondence as well as the timeline of information has not changed from the time of Ms [redacted] ’s original request for the information providedRegarding the water heater, as previously stated in email, phone and timeline communication, based on the communication from the [redacted] (attachment in prior response) he was facilitating for the vendor to remove items referenced in the work order and Valdosta Properties was advised by the [redacted] not to proceed with the removal with a different vendorNo additional information or documentation was received after this date from the tenant stating the items had not been removed until the phone call 1/12/Per discussion with the vendor [redacted] as recent as of 1/22/the vendor was contacted by the [redacted] “a few months back” for removal of water heaters and a dishwasher from exterior of the propertyThe [redacted] facilitated this directly with the vendor and paid him directlyValdosta Properties does not have documentation from the [redacted] nor vendor of the service aside from the recent phone conversation with the vendor confirming the removal at the tenant’s request If you have any additional questions please contact [redacted] our [redacted] [redacted] at ( [redacted] or via email at [redacted] @ [redacted]
In response to complaint # [redacted] : Valdosta Properties took over management of [redacted] February 1, At that time the property did have an active lease agreement and was occupied by tenants referenced in the complaintThe lease agreement was executed by the prior management company and the condition of the property at the time of their move in was not under the management of Valdosta PropertiesThe tenants had an executed lease with a move in date of August 1, which was months prior to the property being managed by Valdosta PropertiesValdosta Properties received a work order dated May 19, at 04:PM with the following information: “There is a horrible smell coming from The master bathroom (little pink one) by the showerIt could be the toilet or it could be the drain in the showerThere is always a lot of mold in there, but this time the it smells horriblePlease call me at [redacted] to set up a time when you can come look at itThank you, [redacted] ” The work order was submitted online by the tenant, and assigned/scheduled to a vendor for repair by the Maintenance Coordinator, [redacted] the same day (May 19, 04:PM)At the time the vendor treated the area reported, kilzed the ceiling and cleaned out the drainPrior to this work order being submitted Valdosta Properties was not notified by the tenant of a mold issue present in the homeAfter the completion of the services by the vendor no additional work orders were submitted and no further issues regarding mold nor were any reports of illness due to conditions reported until after the tenants vacated the property Regarding the items notated at move, After the final inspection is completed we compare our findings to the move in inspection report submitted upon tenant taking possession of the homeWe additionally compared the final move out inspection findings to any work orders submitted from the time Valdosta Properties took over management until the time the tenants vacatedIf there was a work order relating to any of the findings or if it was notated on the move in inspection form the tenants were not charged or responsible for the cost [redacted] , their property [redacted] , has had ongoing communication with the tenants and guarantors since the time of the move out inspectionShe has explained in great detail the reason for the charges and provided explanation of each item in question Furthermore, [redacted] made arrangements for the washer and dryer to be unhooked (they were not chained, but the hoses were connected and secured at the connections as for proper operations)The washer and dryer were moved out of the laundry area into the carport to allow for the tenants to pick them upThey were notified they were available and accessible for pick upThe tenant have since picked up the washing machine but left the dryer behind and have not returned our emails in response to if they plan to pick up the remaining dryer At this time the washer has been returned but there will be no adjustments made to the security deposit disposition and no additional security deposit refunds If you have any additional questions or need additional information please feel free to contact me via email at [redacted] or via phone at [redacted] ***
Regarding the rejected response for complaint # [redacted] : Valdosta Properties took over management of [redacted] February 1, from [redacted] At that time the property did have an active lease agreement and was occupied by tenants referenced in the original complaintThe lease agreement was executed by the prior management company, [redacted] and the condition of the property at the time of their move in was not under the management of Valdosta PropertiesAdditionally the tenants paid their security deposit to [redacted] at the time the lease was executed and the tenants took possession of the propertyOnce management of the property was transferred to Valdosta Properties February 1, the tenant’s security deposit was transferred to Valdosta Properties as well along with the original lease agreement In reference to the email forwarded to the Valdosta Properties property [redacted] , the email correspondence originally sent August 16, to [redacted] by the complainant was not brought to the Valdosta Properties property [redacted] ’s attention until August 4, At this time the tenants had already vacated the propertyValdosta Properties would not have knowledge or access to any email correspondence unless provided by the tenantsThe only items/ communication transferred with the change of management were applications, executed lease agreements and any move in inspection forms completedValdosta Properties is not denying receiving the email referenced but it was not received until after the tenants vacated and Valdosta Properties had no affiliation with the prior management company at the time the tenants moved inThe washing machine has been retrieve by the tenants since the ongoing Revdex.com Complaint and additional email correspondence with the Property [redacted] Email confirmation stating the washing machine was retrieved by the tenants was received by Valdosta Properties from [redacted] September 19, In this correspondence the Property [redacted] requested confirmation the dryer did not belong to the tenantsThe reason for the confirmation request was due to no documentation on the move in inspection form of a washer & dryer being present on the propertyAgain, at the time of the tenants move in Valdosta Properties was not the managing company and without documentation we had no knowledge of if the washer/ dryer belonged to the tenantsWasher/ Dryer is not a common appliance provided with properties managed by Valdosta PropertiesThe request for confirmation of ownership of the dryer was to ensure the tenants were able to retrieve any appliances they owned on the propertyThe property referenced is not uninhabitable as stated by the complainantValdosta Properties did not state the property was uninhabitableAt the time of the original correspondence repairs on the property were ongoing to make the home rent ready which is common after tenants vacate the propertyThe property is habitable and currently available to rentAs stated in our original response, At this time there will be no adjustments made to the security deposit disposition and no additional security deposit refundsAll deductions are valid and repairs and/or cleaning have been completed If you have any additional questions or need additional information please feel free to contact me via email at [redacted] or via phone at [redacted] ***