Buford L. Craig & Son Wholesale Nursery

In response to Ms***'s complaintwhen she first called and spoke with Wally (shop manager) and the second time she called and spoke with Matt (shop owner) she was incredibly beligerant and had the accusations flying so fast that it made literally no sensefor starters we have no employees
who smoke so I cannot explain how a cigarette wrapper got in her carthe missing phone/stereo cord we also have no explanation for, other than all of our employees have been here a long time and make plenty of money to buy their own cord to play their own music, and we have never had anyone accuse us of something so pettyIn regards to the mileage on the car, when the insurance appraiser wrote the original estimate on 2/1/the car had miles on it and when the car was dropped off for repairs on 3/29/(months later) it had miles on it (see attached photo)when cars are dropped off here we take photos of the entire car and the dash, with the key on so we can record the mileage, fuel level, warning lights, etcjust for this reasonobviously she put miles on the car before we received itAll cars? under repair? are inside our building at night, locked, with an alarm systemIn closing, due the way she treated and spoke to me and my staff and the facts support the opposite of her claim I have no intention of giving her any type of reimbursementOn a side note: she threatened to soil our online reputation through negative reviews and I will file suit against her for defamation character if she follows through on the threatthank youMatt T***, owner