Buffalo Dental Group, L.l.p.

Review: I had dental work done at the main street location. I made payment arrangements for 100.00 monthly to be debited from my checking account. I had made five payments and realized that Buffalo Dental had charged me for a root canal that was not done. They did credit me 580.00 but my insurance company. [redacted] shows the work was done.

Also at that time ; I realized that I had misplaced my debit card. I called Buffalo Dental and asked them to not debit my Acct. I would try to drop off a payment but if you don't here from me. Continue to debit the following month.

I have several automate debited monthly and did not realized they stopped debiting. Last payment was made in may 2013 and here it is Feb that I received a small claims summons. There was no attempt to collect the remaining balance of 382.00 By Buffalo Dentals staff. I called and spoke to [redacted] and she stated that they sent out statements. They did not. I asked why they didn't call and she said they did. She called a number that has been out of use for 5 years and was my husbands. She said that wasn't the only number they had. She gave Me the number to attorney that handle their collections [redacted] Esq. [redacted] New York. [redacted]. I poke to Mr [redacted] and I told him I would be willing to pay original debt of 382.00. He took my offer to dentist and they stated they would drop finance charges. I told him I would get back to him. I called his office on 3-19 and left a message. I was prepared to pay the money to avoid court and a would file a complaint and try to recover money owed to me. He never called me. Therefore there is a judgement entered in mine and my husbands name. [redacted] I would like to pay the 382.00 and not the attorney fees and other. Badges of 607.00. I paidd this dentist thousands of dollars out of pocket along with ins. Payments. It makes no sense that I would dodge 382.00. Buffalo Dental failed to update patient files and their businesses manager lied to me and said that they did not have any other numbers. Copies of my file provided to me by their attorney proved otherwise.

In summation,Buffalo Dental has failed to update theirs files and did not give me the opportunity to pay this debt. They had my work number and cell number. I want judgement against me. Please report their business practice so others wont have to endure the stress that I had to.Desired Settlement: I want their business practice in collecting payments changed. I would like to pay original debt. I would also like the Dentists to know that office staff is incompetent and caused me undo stress. Lastly, a letter of apology.

Business

Response:

This letter is in response to a complaint filed against our practice by [redacted]. We

have gone through all our records and have found that our collection protocol has been

followed properly. For your review we have enclosed records from our calls and

correspondence that was sent to her home. None of the monthly statements that were

sent were returned to us nor was the collection letter.

On June 14, 2013, Mrs. [redacted] called our office and told us her checking account was

compromised and it was closed. She than said that she would drop of a check to use on

6/17/13 or 6/18/13. She was informed that the balance due was $387.99. On June 25 she

was sent a statement with a note saying we still had not received payment. We then

called her home number on 7/24/13 and were unable to leave a message. We sent a final

collection notice letter on 8/28/13, with no response from [redacted] so we sent her to our

attorney on 9/11/13.

On March14, 2014 we spoke to our attorney, [redacted], and we told him we agree to

drop all the finance charges if she agrees to pay the bill in full. Neither our office nor our

attorney agreed to any other arrangements. She is responsible for the attorney fees as

well.

As far as updating our records, we can only update with the information provided by the

patients. All the records we had for herself and her husband were what were given to us

by them. If the mail is not returned unforwardable, we have no reason to think they did

not receive it, [redacted] knew she had a bill when she called to stop the auto payments and

therefore it is her responsibility to see that this bill is paid.

We also looked into the root canal that was billed to [redacted] on 9/13/2012. We did

credit Mrs. [redacted] back for this but did see that that money was never sent back to

[redacted]. We mailed them a check today for $262.60 with a letter explaining that the root

canal was never able to be completed as the tooth was non-restorable. We also sent a

corrected claim showing what was performed that day.

If you need any information from our attorney you may call [redacted] at ###-####

ext#*.

Sincerely,

Office Manager

Buffalo Dental Group