This bag was offered a 75% refund due to it had been customized by the customer to have her personal livestock brand on the front of the diaper bag making it non re-saleableI feel this was a case of buyers remorse as the buyer has greatly expressed she doesn't not have a lot of money and does not have additional money for another diaper bag to purchaseThe strap had an adjustable hole to make the strap an extra 2" shorter
Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] I had to get a police officer to call the said business owner to get my refund backI just want other buyers to beware
Complaint: [redacted] I am rejecting this response because: when ordering a bag I paid a lot of money for I expect the quality to be betterThe hole does not look like it is there to shorten the strap which is already too short to wearYou would have to unscrew it from the strap to even raise it upThe pictures of the bag were deceivingThe money I spent on the bag was particularly for a diaper bag that I saved up for by myselfI would not be returning it if there weren't so many problems with itI have attached just a few of the problems there are with this bag Regards, [redacted]
Maybe you didn't understand my full refund message? You will be paying shipping. So you will be reciebing $168.75. They was your total before shipping when you originally placed the order. I told you this in messages I will not be covering your shipping expenses as I told you I wasn't going to loose money on shipping and the damages you have done to the bag.
This order was refunded via square up credit card processingWho we use to take all of our credit card paymentsWe told this customer if she had any questions about the refund please call them as it takes 9-days for it to post to her accountShe can also call her bank or credit card
company
This bag was offered a 75% refund due to it had been customized by the customer to have her personal livestock brand on the front of the diaper bag making it non re-saleableI feel this was a case of buyers remorse as the buyer has greatly expressed she doesn't not have a lot of money and does not
have additional money for another diaper bag to purchaseThe strap had an adjustable hole to make the strap an extra 2" shorter
I honestly don't know why this is even still an issue as of 12:am the customer messaged she accepted a full refund minus shipping that I have offeredI have yet to receive tracking this offer will remain for more business days after the day refund she will forfeit the refund or our offer to fix the bag for her and accept the bag as isWe have made every attempt to rectify the situation and the customer is still unsatistfed and proceeds to slander our name which if continues we will have to hand her messages over to our local attorney to file chargesShe in messages boldly stated she planned to slander our company in which we can sue for damages and will if she does not stop immediatelyEvery company has flaws yes how they handle them is all differently we offered her to fix the item, then the 75% refund due to it was a custom order she then at 11:at night messages me she destroyed the bag damaging it and tore off the brand and said it's not a custom anymore I took the brand off I want a full refundThe bag is not being sent back in exact condition it was received in she has damaged it by tearing off the front logoAgain after damaging the product while in her possession she wants a full refund which is not acceptable she is responsible for shipping and will be refunded minus shipping charges
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. But, I do want it to be clear that it was only after she had to be threatened
to personally come to her to get my money back did she finally send the refund from someone else's name and emailShe did not send the refund until, 1-5-And after calling attention to her name and business on Facebook, I learned I am not the first person she has done this toThis woman should not be allowed to continue her business, as she rips people off on a regular basis and doesn't produce what she has promised.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I am rejecting this response because: I want to be reassured that I receive my $backI have sent it out todayI have not resorted to slander in your company's name and yes I am upset because I ordered a bag and what I received was awful for the amount paidI think anyone would agree with meI did not damage the bag in ANY wayThe brand was barley stuck on when you said it should have been sewn onThe ends were peeling off upon opening the packageOnce I receive my $you will never hear from me againThe bag was sent in an already damaged condition anyways but attached is proof there is nothing wrong with the bag where the brand was.
*** * ***
Regards,
*** ***
Maybe you didn't understand my full refund message? You will be paying shippingSo you will be reciebing $They was your total before shipping when you originally placed the orderI told you this in messages I will not be covering your shipping expenses as I told you I wasn't going to loose money on shipping and the damages you have done to the bag
Complaint: ***
I am rejecting this response because: when ordering a bag I paid a lot of money for I expect the quality to be betterThe hole does not look like it is there to shorten the strap which is already too short to wearYou would have to unscrew it from the strap to even raise it upThe pictures of the bag were deceivingThe money I spent on the bag was particularly for a diaper bag that I saved up for by myselfI would not be returning it if there weren't so many problems with itI have attached just a few of the problems there are with this bag.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I did contact square and no payment had been posted after days I still as of yet have received the payment from her Square has not received a payment from her either I have contacted the bank and they are now handing the situation to get my money bank and they will get the money from her
Complaint: ***
I am rejecting this response because: I want to be reassured that I receive my $backI have sent it out todayI have not resorted to slander in your company's name and yes I am upset because I ordered a bag and what I received was awful for the amount paidI think anyone would agree with meI did not damage the bag in ANY wayThe brand was barley stuck on when you said it should have been sewn onThe ends were peeling off upon opening the packageOnce I receive my $you will never hear from me againThe bag was sent in an already damaged condition anyways but attached is proof there is nothing wrong with the bag where the brand was. Tracking # ***
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs I have stated before there are no damages that I MADEThe damage was done to the bag before I even received it and should not have been sold to any customerI really hope you look at your items before you ship to any other customers.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint I* ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for
rejecting the business response below
Regards,
*** ***
I had to get a police officer to call the said business owner to get my refund backI just want other buyers to beware
This order has been refunded via proof of a cashed check signed by [redacted] herself
This bag was offered a 75% refund due to it had been customized by the customer to have her personal livestock brand on the front of the diaper bag making it non re-saleableI feel this was a case of buyers remorse as the buyer has greatly expressed she doesn't not have a lot of money and does not have additional money for another diaper bag to purchaseThe strap had an adjustable hole to make the strap an extra 2" shorter
Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] I had to get a police officer to call the said business owner to get my refund backI just want other buyers to beware
Complaint: [redacted] I am rejecting this response because: when ordering a bag I paid a lot of money for I expect the quality to be betterThe hole does not look like it is there to shorten the strap which is already too short to wearYou would have to unscrew it from the strap to even raise it upThe pictures of the bag were deceivingThe money I spent on the bag was particularly for a diaper bag that I saved up for by myselfI would not be returning it if there weren't so many problems with itI have attached just a few of the problems there are with this bag Regards, [redacted]
Maybe you didn't understand my full refund message? You will be paying shipping. So you will be reciebing $168.75. They was your total before shipping when you originally placed the order. I told you this in messages I will not be covering your shipping expenses as I told you I wasn't going to loose money on shipping and the damages you have done to the bag.
This order was refunded via square up credit card processingWho we use to take all of our credit card paymentsWe told this customer if she had any questions about the refund please call them as it takes 9-days for it to post to her accountShe can also call her bank or credit card
company
This bag was offered a 75% refund due to it had been customized by the customer to have her personal livestock brand on the front of the diaper bag making it non re-saleableI feel this was a case of buyers remorse as the buyer has greatly expressed she doesn't not have a lot of money and does not
have additional money for another diaper bag to purchaseThe strap had an adjustable hole to make the strap an extra 2" shorter
I honestly don't know why this is even still an issue as of 12:am the customer messaged she accepted a full refund minus shipping that I have offeredI have yet to receive tracking this offer will remain for more business days after the day refund she will forfeit the refund or our offer to fix the bag for her and accept the bag as isWe have made every attempt to rectify the situation and the customer is still unsatistfed and proceeds to slander our name which if continues we will have to hand her messages over to our local attorney to file chargesShe in messages boldly stated she planned to slander our company in which we can sue for damages and will if she does not stop immediatelyEvery company has flaws yes how they handle them is all differently we offered her to fix the item, then the 75% refund due to it was a custom order she then at 11:at night messages me she destroyed the bag damaging it and tore off the brand and said it's not a custom anymore I took the brand off I want a full refundThe bag is not being sent back in exact condition it was received in she has damaged it by tearing off the front logoAgain after damaging the product while in her possession she wants a full refund which is not acceptable she is responsible for shipping and will be refunded minus shipping charges
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. But, I do want it to be clear that it was only after she had to be threatened
to personally come to her to get my money back did she finally send the refund from someone else's name and emailShe did not send the refund until, 1-5-And after calling attention to her name and business on Facebook, I learned I am not the first person she has done this toThis woman should not be allowed to continue her business, as she rips people off on a regular basis and doesn't produce what she has promised.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I am rejecting this response because: I want to be reassured that I receive my $backI have sent it out todayI have not resorted to slander in your company's name and yes I am upset because I ordered a bag and what I received was awful for the amount paidI think anyone would agree with meI did not damage the bag in ANY wayThe brand was barley stuck on when you said it should have been sewn onThe ends were peeling off upon opening the packageOnce I receive my $you will never hear from me againThe bag was sent in an already damaged condition anyways but attached is proof there is nothing wrong with the bag where the brand was.
*** * ***
Regards,
*** ***
This order has been refunded fully
Maybe you didn't understand my full refund message? You will be paying shippingSo you will be reciebing $They was your total before shipping when you originally placed the orderI told you this in messages I will not be covering your shipping expenses as I told you I wasn't going to loose money on shipping and the damages you have done to the bag
Complaint: ***
I am rejecting this response because: when ordering a bag I paid a lot of money for I expect the quality to be betterThe hole does not look like it is there to shorten the strap which is already too short to wearYou would have to unscrew it from the strap to even raise it upThe pictures of the bag were deceivingThe money I spent on the bag was particularly for a diaper bag that I saved up for by myselfI would not be returning it if there weren't so many problems with itI have attached just a few of the problems there are with this bag.
Regards,
*** ***
This order has been refunded via proof of a cashed check signed by *** herself
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I did contact square and no payment had been posted after days I still as of yet have received the payment from her Square has not received a payment from her either I have contacted the bank and they are now handing the situation to get my money bank and they will get the money from her
Complaint: ***
I am rejecting this response because: I want to be reassured that I receive my $backI have sent it out todayI have not resorted to slander in your company's name and yes I am upset because I ordered a bag and what I received was awful for the amount paidI think anyone would agree with meI did not damage the bag in ANY wayThe brand was barley stuck on when you said it should have been sewn onThe ends were peeling off upon opening the packageOnce I receive my $you will never hear from me againThe bag was sent in an already damaged condition anyways but attached is proof there is nothing wrong with the bag where the brand was. Tracking # ***
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs I have stated before there are no damages that I MADEThe damage was done to the bag before I even received it and should not have been sold to any customerI really hope you look at your items before you ship to any other customers.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint I* ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for
rejecting the business response below
Regards,
*** ***
I had to get a police officer to call the said business owner to get my refund backI just want other buyers to beware