Bryn Mawr Trust

October 13, 2017Bryn Mawr TrustLancaster AvenueBryn Mawr, PA 19010Re.: Complaint ID No.: [redacted] To whom it may concern:I am writing in response to Complaint ID No [redacted] dated October 2, Said complaint was directed to the Bank's Online Banking and Contact Center for resolution upon receipt (i.e., October 3, 2017) The department manager contacted the complainant, extended apologies on the Bank's behalf, and immediately remediated the issue by: 1) issuing a new [redacted] Debit Card and availing full use of the Bank's Automated Telephone Banker system; and 2) walking her through Online Banking enrollment Complainant now have full access and capabilities within that platform as well.Thank you and if you have any further questions regarding this matter, please feel free to contact me.Sincerely,Mariluz G [redacted] SVP/Consumer Compliance OfficerBryn Mawr TrustLancaster AvenueBryn Mawr, PA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

January 13, 2015Dear [redacted] ***:This letter is to acknowledge receipt of your letter to Alison Gers dated January 8, 2015, with respect to the above referenced Correspondence.This loan was originated by [redacted] Bank, which was acquired by The Bryn Mawr Trust Company in July The original note provided for a one-day grace period [redacted] regularly made his payments on the day of the grace period using The Bryn Mawr Trust Company’s Online Bill Payment servicePayments made through the Online Bill Payment service are posted hours after the payment is initialized; consequently, [redacted] 's payments posted after the expiration of the grace period, causing late fees to be assessed.On January 7, an employee of The Bryn Mawr Trust Company’s Loan Operations Department spoke with [redacted] to resolve this issue [redacted] 's was notified at that time that his account has been adjusted to allow him a 15-day grace periodWe believe [redacted] was satisfied with this resolution.Should you have further questions regarding this matter, you may direct them to my attention.Sincerely,Vicky GAssistant Vice President

October 13, 2017Bryn Mawr Trust801 Lancaster AvenueBryn Mawr, PA  19010Re.:  Complaint ID No.: [redacted]To whom it may concern:I am writing in response to Complaint ID No. [redacted] dated October 2, 2017.  Said complaint was directed to the Bank's Online Banking and Contact Center for...

resolution upon receipt (i.e., October 3, 2017).  The department manager contacted the complainant, extended apologies on the Bank's behalf, and immediately remediated the issue by:  1) issuing a new [redacted] Debit Card and availing full use of the Bank's Automated Telephone Banker system; and 2) walking her through Online Banking enrollment.  Complainant now have full access and capabilities within that platform as well.Thank you and if you have any further questions regarding this matter, please feel free to contact me.Sincerely,Mariluz G[redacted]SVP/Consumer Compliance OfficerBryn Mawr Trust801 Lancaster AvenueBryn Mawr, PA  19010

December 15, 2014Dear [redacted]:This letter is to acknowledge receipt of your letter dated December 8, 2014, with respect to the above referenced Correspondence.On November 19, 2012, The Bryn Mawr Trust Company (the “Bank") completed the purchase of certain assets, loans and deposits from [redacted]...

[redacted] (“[redacted]”). We believe that [redacted] may have been a customer of [redacted]. Upon review of the December 8, 2014, Correspondence submitted by your office on behalf of [redacted], we conducted an investigation to determine whether his account was one that was purchased by the Bank and determined that the Bank has no accounts or other relationships with [redacted]. It is our recommendation that [redacted] contact [redacted] to resolve this particular issue.If you have further questions regarding this matter, you can direct them to my attention.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will pursue resolution with the [redacted].
Regards,
[redacted]

January 13, 2015Dear [redacted]:This letter is to acknowledge receipt of your letter to Alison Gers dated January 8, 2015, with respect to the above referenced Correspondence.This loan was originated by [redacted] Bank, which was acquired by The Bryn Mawr Trust Company in July 2010. The original...

note provided for a one-day grace period. [redacted] regularly made his payments on the day of the grace period using The Bryn Mawr Trust Company’s Online Bill Payment service. Payments made through the Online Bill Payment service are posted 24 hours after the payment is initialized; consequently, [redacted]'s payments posted after the expiration of the grace period, causing late fees to be assessed.On January 7, an employee of The Bryn Mawr Trust Company’s Loan Operations Department spoke with [redacted] to resolve this issue. [redacted]'s was notified at that time that his account has been adjusted to allow him a 15-day grace period. We believe [redacted] was satisfied with this resolution.Should you have further questions regarding this matter, you may direct them to my attention.Sincerely,Vicky GAssistant Vice President

Review: This company marketed a subprime credit card to me in violation of the Federal Trade Commission Act (Pursuant to the FTC and Federal Deposit Insurance Corporation suit of 2008). As a result, I suffered significant problems due to inadequate credit card disclosures and predatory lending practices, subsequently I have also suffered negative credit damage.Desired Settlement: I would like to have the imagine credit card trade line deleted from reporting to all three major credit bureaus to include [redacted], [redacted], and [redacted].

Business

Response:

December 15, 2014Dear [redacted]:This letter is to acknowledge receipt of your letter dated December 8, 2014, with respect to the above referenced Correspondence.On November 19, 2012, The Bryn Mawr Trust Company (the “Bank") completed the purchase of certain assets, loans and deposits from [redacted] (“[redacted]”). We believe that [redacted] may have been a customer of [redacted]. Upon review of the December 8, 2014, Correspondence submitted by your office on behalf of [redacted], we conducted an investigation to determine whether his account was one that was purchased by the Bank and determined that the Bank has no accounts or other relationships with [redacted]. It is our recommendation that [redacted] contact [redacted] to resolve this particular issue.If you have further questions regarding this matter, you can direct them to my attention.Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will pursue resolution with the [redacted].

Regards,

Review: I HAVE CONTACTED THIS COMPANY BY CERTIFIED RETURN RECEIPT TWICE TO ADDRESS REPORTED TO THE CREDIT BUREAUS REQUESTING VALIDATION OF DEBT. BOTH LETTERS HAVE BEEN RETURNED NOT DELIVERABLE. THE ADDRESS USE IS THE ONE LISTED ON ALL THREE CREDIT REPORTS.Desired Settlement: REMOVED NEGATIVE MARK FROM MY CREDIT REPORT OR PROVIDE VALIDATION OF DEBT AS REQUESTED.