Brimley's White Glove Chem-Dry

We have been in touch with Mr [redacted] and regret that he is dissatisfied with our services. We have stood behind our cleaning and efforts and our willingness to do the best job we can on the cleaning, even returning twice to re-clean for free. We are willing to return again to try a different...

treatment, but Mr. [redacted] refuses. We will, according to our customer satisfaction policy, refund the full amount of the cleaning, but we consider it unfair for us to purchase a new couch for this customer when the situation is beyond our control and was not due to poor workmanship. Mr [redacted] signed our disclaimer sheet (example attached) that makes customers aware of potential issues that can come about when cleaning upholstery.

First of all, I never initialed
and/or signed the disclaimer that Brimley's is referring to nor was I required
to sign it.  It’s located on the back
side of their contract and my original copy will verify that I never signed it.
Secondly, I do have an opinion for one expert as to their shoddy workmanship that
destroyed our sofa with their three separate back to back cleanings including
the last one performed by their expert, the one that indicated the stains were
caused by my wife’s calves.
I’m currently in the process of
obtaining at least two additional professional opinions and will provide them
to the Revdex.com once I receive them. Thirdly, Brimley's sent a check to me in the
amount of $160 which is not acceptable unless I receive additional check in the
amount of $4600 to cover the cost of replacing our sofa.
Lastly, this whole process could be
brought to a close if Brimley's would simply submit a claim to their insurance
company for their incompetent work.

I feel this company way over charges. To sanitize 3 rooms and treat 2 spots with their special pet odor removal solution it cost me almost $700.

I was the it who agreed to the price prior to the treatment. But I do feel it was a waste of that much money.

The guys that came to do the work were very nice. And the gal that does scheduling is nice as well.

If money isn't an issue for you then go ahead and use them.

I personally wouldn't use them again.

I feel this company way over charges. To sanitize 3 rooms and treat 2 spots with their special pet odor removal solution it cost me almost $700.

I was the it who agreed to the price prior to the treatment. But I do feel it was a waste of that much money.

The guys that came to do the work were very nice. And the gal that does scheduling is nice as well.

If money isn't an issue for you then go ahead and use them.

I personally wouldn't use them again.