Body Shop 110, LLC

Complaint: [redacted] I am rejecting this response because:The dealer did find more wrong than just a lost bolt on righ strut,they found the a crack in right strut caused by lose boltThey found the right axle boot to be torn, they found damage to the left inside of rim, they found multiple issues with paint defects that were repaired, I have documentation to prove itAfter bringing car to [redacted] auto body they found even more , brackets bent to shape not replace, bolts holding fender not touched up, found plus hours charged to the bill for straightening frame , which could not have been performed , cause if was windshield,front seats , carpet and other items would have to been performed and were not stated on BillBody shop installed a rebuilt reconditioned original bumper skin which should have been OEMAnd other things were found that the owner of [redacted] would not tell me and would not write another estimate for me because it would have come to 25000$ to repair and vehicle should have been totaled out Body shop charged 16300$ still not be safe to drive This vehicle only has miles everything should have been OEM this was all going to be paid by other persons insurance [redacted] which replaces every part with OEM parts up to miles [redacted] was not paying this Why was this vehicle not total when the correct way to fix this car and make it safe was not performed what guide lines for new vehicles were followed by BOdy shop none they failed and were caught This car was taken and brought to dealer because we did not trust the work of the body shop and brought to a more honest business in [redacted] auto body where they found even more wrong to the point where owner of body shop was called to visit [redacted] and told he cannot repair this vehicle the we body shop did T hen the owner of [redacted] told us to let by it back cause no matter what this would not be a safe vehicle for my daughter to drive Sincerely, [redacted] ***

We recently repaired a car for complainant’s daughter and we are working with her and the insurance company to resolve this issue OEM parts were purchased and installed There were only a couple of aftermarket parts purchased and installed because that is what we were paid to do The vehicle was repaired to the specifications on the estimate When the car was towed to the dealer they found nothing other than the original complaint Now the car is at another shop for inspection and they will not find we installed any aftermarket parts that were not listed on the estimate We offered to buy the car to keep our customer happy and they declined Any issues should have been addressed by our shop as all of our work is guaranteed and we do not want any unhappy customers As far as our shop and the insurance company being “in this together” is completely false There is a set fee of labor charges that do not differ from job to job We have every receipt for all parts purchased One insurance company cannot over charge the other as everything is documented in pictures and writing All of this extra work is being done at our expense, not the customers We are also paying for a rental car and did not receive the deductible We are doing our best do resolve this issue as soon as possible

This matter has been blown way out of proportion. My work is 100% guaranteed. If there is a problem, I am just a phone call
away. I have been more than generous and
cooperative in trying to resolve this matter.
The car was fixed to the estimate specifications provided by their
insurance company.
The insurance company has agreed to pay us to change the
bumper cover and other repairs complained of and I am willing and was always
willing to fix any problems he or my customer had with the job. I told *** I would buy the car from his
daughter a long time ago and he declined Now he is willing to accept my offer to purchase
the car after I have been paying for a rental car all this time and the $
deductible has not been paid. I believe I have been more than fair
I can’t stress the point enough that there were no parts put
on the car other than what was specified on the original estimate and I never
tried to avoid any problems he had and I am still willing to resolve any issues
he has even though he is a third party to this matter and does not own the
vehicle.
I would be more than happy to meet with him and his daughter
at any time to discuss what more I can do for either one of them.

We recently repaired a car for complainant’s daughter and we
are working with her and the insurance company to resolve this issue
OEM parts were purchased and installed. There were only a couple of aftermarket parts
purchased and installed because that is what we were paid to
do. The vehicle was repaired to the
specifications on the estimate
When the car was towed to the dealer they found nothing
other than the original complaint. Now
the car is at another shop for inspection and they will not find we installed
any aftermarket parts that were not listed on the estimate.
We offered to buy the car to keep our customer happy and
they declined. Any issues should have
been addressed by our shop as all of our work is guaranteed and we do not want
any unhappy customers. As far as our
shop and the insurance company being “in this together” is completely
false. There is a set fee of labor
charges that do not differ from job to job.
We have every receipt for all parts purchased. One insurance company cannot over charge the
other as everything is documented in pictures and writing
All of this extra work is being done at our expense, not the
customers We are also paying for a
rental car and did not receive the deductible.
We are doing our best do resolve this issue as soon as possible

Complaint: ***
I am rejecting this response because:The dealer did find more wrong than just a lost bolt on righ strut,they found the a crack in right strut caused by lose boltThey found the right axle boot to be torn, they found damage to the left inside of rim, they found multiple issues with paint defects that were repaired, I have documentation to prove itAfter bringing car to * *** * auto body they found even more , brackets bent to shape not replace, bolts holding fender not touched up, found plus hours charged to the bill for straightening frame , which could not have been performed , cause if was windshield,front seats , carpet and other items would have to been performed and were not stated on BillBody shop installed a rebuilt reconditioned original bumper skin which should have been OEMAnd other things were found that the owner of * *** * would not tell me and would not write another estimate for me because it would have come to 25000$ to repair and vehicle should have been totaled out Body shop charged 16300$ still not be safe to drive This vehicle only has miles everything should have been OEM this was all going to be paid by other persons insurance *** which replaces every part with OEM parts up to miles *** was not paying this . Why was this vehicle not total when the correct way to fix this car and make it safe was not performed what guide lines for new vehicles were followed by BOdy shop none they failed and were caught This car was taken and brought to dealer because we did not trust the work of the body shop and brought to a more honest business in * *** * auto body where they found even more wrong to the point where owner of body shop was called to visit * *** * and told he cannot repair this vehicle the we body shop did T hen the owner of * *** * told us to let by it back cause no matter what this would not be a safe vehicle for my daughter to drive
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:The dealer did find more wrong than just a lost bolt on righ strut,they found the a crack in right strut caused by lose bolt. They found the right axle boot to be torn, they found damage to the left inside of rim, they found multiple issues with paint defects that were repaired, I have documentation to prove it. After bringing car to [redacted] auto body they found even more , brackets bent to shape not replace, bolts holding fender not touched up, found 17 plus hours charged to the bill for straightening frame , which could not have been performed , cause if was windshield,front seats , carpet and other items would have to been performed and were not stated on Bill. Body shop 110 installed a rebuilt reconditioned original bumper skin which should have been OEM. And other things were found that the owner of [redacted] would not tell me and would not write another estimate for me because it would have come to 25000$ to repair and vehicle should have been totaled out Body shop charged 16300$ still not be safe to drive . This vehicle only has 1800 miles everything should have been OEM this was all going to be paid by other persons insurance [redacted] which replaces every part with OEM parts up to 15000 miles [redacted] was not paying this . Why was this vehicle not total when the correct way to fix this car and make it safe was not performed what guide lines for new vehicles were followed by BOdy shop 110 none they failed and were  caught . This car was taken and brought to dealer because we did not trust the work of the body shop 110 and brought to a more honest business in [redacted] auto body where they found even more wrong to the point where owner of body shop 110 was called to visit [redacted] and told he cannot repair this vehicle the we body shop 110 did . T hen the owner of [redacted] told us to let  by it back cause no matter what this would not be a safe vehicle for my daughter to drive
Sincerely,
[redacted]

This matter has been blown way out of proportion.  My work is 100% guaranteed.  If there is a problem, I am just a phone call
away.  I have been more than generous and
cooperative in trying to resolve this matter. 
The car was fixed to the estimate specifications provided by their
insurance company. 
The insurance company has agreed to pay us to change the
bumper cover and other repairs complained of and I am willing and was always
willing to fix any problems he or my customer had with the job.  I told [redacted] I would buy the car from his
daughter a long time ago and he declined.  Now he is willing to accept my offer to purchase
the car after I have been paying for a rental car all this time and the $500
deductible has not been paid.   I believe I have been more than fair.  
I can’t stress the point enough that there were no parts put
on the car other than what was specified on the original estimate and I never
tried to avoid any problems he had and I am still willing to resolve any issues
he has even though he is a third party to this matter and does not own the
vehicle. 
I would be more than happy to meet with him and his daughter
at any time to discuss what more I can do for either one of them.

We recently repaired a car for complainant’s daughter and we
are working with her and the insurance company to resolve this issue.
OEM parts were purchased and installed.  There were only a couple of aftermarket parts
purchased and installed because that is what we were paid to...

do.  The vehicle was repaired to the
specifications on the estimate.
When the car was towed to the dealer they found nothing
other than the original complaint.  Now
the car is at another shop for inspection and they will not find we installed
any aftermarket parts that were not listed on the estimate. 
We offered to buy the car to keep our customer happy and
they declined.  Any issues should have
been addressed by our shop as all of our work is guaranteed and we do not want
any unhappy customers.  As far as our
shop and the insurance company being “in this together” is completely
false.  There is a set fee of labor
charges that do not differ from job to job. 
We have every receipt for all parts purchased.  One insurance company cannot over charge the
other as everything is documented in pictures and writing.
All of this extra work is being done at our expense, not the
customers.  We are also paying for a
rental car and did not receive the deductible. 
We are doing our best do resolve this issue as soon as possible.