Bodamer Brothers Flooring & Kitchens

Great people, Great Prices, Great installers!!
I refused a complete rug replacement from Bodamer Brothers in Traverse City, MIRead on to find out why!!
On 8/4/I paid for a living room rug to be doneThe installers brought it in and it was precut to seam down the middleI told them that is not what the owner and shop manager drew out, and they assured me it would not be seenIt came out looking like it was burned from his iron, and looked like a black streak when lights were on in the houseIt was not until approxthe 5th week that a repairman was scheduled to come out, and after giving up hours of work, he never showedSo I went in on a Saturday and told the girl that was working to tell the bosses, I wanted a refundAll *** broke looseThe shop manager called and said no refundWhen I mentioned I would have to look into other options, he assumed I meant court and started getting very outspoken saying, "We have been thru this before, & I guarantee you, it won't turn out in your favor." He even over talked me saying, any other rug company would do things the same way, and mentioned rug companies in townSoon after, the owner called, and after a lengthy conversation, he said they would replace the carpet and seam it under the couch where I wanted it in the first placeThey would seam it in three pieces and I questioned thatHis answer to that!!! "WHO GIVES A S*** HOW IT IS SEAMED."
I considered his offer, but after a lot of consideration, I refused replacement or repairIt was all due to principleIn all my years as a manager, I never was outspoken, nor down talked and swore when dealing with a wronged customer
And one last tidbit......I asked the shop manager for a sample of the Pet Pad I ordered to show my wifeHe cut me approxan 8" x 8" piece off a rollOn 10/21/15, I was moving furniture and found the sample under the couch
Further investigation showed us that the padding under the rug was not the Pet Pad sample that he gave me
Mistake or Intentional????? You be the judge.....If I ask about it, I would probably hear "WHO GIVES A S*** HOW IT IS PADDED!!!