Boch Honda West

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below They said that the 2,was paid towards [redacted] but my car was paid in full by [redacted] because the car was deemed a total lossSo if it was sent to [redacted] that amount should be applied to the car I currently have; which it was not Secondly, they stated that they test drove the vehicle and nothing was wrong with itThat is the issue, they test drove it told me nothing was wrong with it and a few months later I brought the vehicle back and they suddenly found something with the transmission and fixed it after I told them I test drove another cyl Honda accordDuring the test drive the mechanic experienced what I was complain about and said that it is because my car is a cylYou have to floor the gas pedal to get it to accelerateThe car is still having this issue so I could still prove itIt is upsetting to hear them say that this is the first they are hearing of these issuesMy mother has physically gone to Boch Honda West to speak to someone because our calls go unanswered and when I do get the chance to speak to someone they always say there is nothing they can doI spoke to the supervisor at service his name is ***I explained everything that happened to the car and he said there is nothing they can doThat if something is wrong with the car they send it the claim to warranty and they either pay it or they don'tOther than that there is nothing else they can doHe was aware that the car on several occasions had been towed to different HondasI have co workers that can attest to itI left messages for the GMI even gave a [redacted] reviewThis was my final attempt to have something doneI really do not appreciate that they are really trying to deny everything that has happenedI think it is a flaw in their system that they do not keep record of every time someone visits their business or calls in with a complaintBut then again they would then have to be liable for what they tell people cause it would be on record and they cant deny it like they are nowThey also didn't address the tire issueWhat is the excuse for that? As far as my car being worked at other Honda workshops is because when the car breaks down (which it shouldn't be) my issuance only tows it to the nearest dealerEven with their rebuttal I still have no heard a reason why a car that is only years old is having so many issueswhy a car that is only years old is stalling and breaking down, I have done the oil changes on time when needed, have taken it to get serviced when neededWhy is this happening? What does a certified sale mean? What are the requirements? Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] To correct it: I asked the standard key and manuals from manufacturer, nothing extra.They are lying on this incident, The Director promise me a new key and will call me backI never received the callOn the following Friday when I pimy registration from the reception, I DID asked if there is any key for me, the answer is No! I Still wish to received my key and manuals come as standard from manufacturer Nothing special, nothing extra, just the stuff I should get from the beginning, and still waiting for their call when my stuff are ready Regards, [redacted] ***

Something is unclear hereThe customer indicated in her rebuttal that " They said that the 2,was paid towards [redacted] but my car was paid in full by [redacted] because the car was deemed a total lossSo if it was sent to [redacted] that amount should be applied to the car I currently have; which it was not If [redacted] paid out on a claim, they paid out on the value of the car at the time of the loss What was the date of the loss? [redacted] was sent two checks, one on 2/24/for $1,and another on 3/13/for $ Both of these checks were applied to the principal balance This Revdex.com complaint was filed on 10/26/ the purchase date of the car was 3/7/according to the complaint These dates are not lining up

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I accept the settlement on case [redacted] on 12/06, with compensation of $More than a month passed,I never get the payment Regards, [redacted] ***

We are prepared to pay the customer $to resolve this matter and the customer can obtain his own key and manual

The dealership has been responsive to the customer's needs but observations by service personnel indicate the vehicle has been abused to an extent that excessive wear is evident It should be noted that during a recent call to the dealership the customer became irate and angry to the degree that it was conveyed to the customer that if he was unhappy with the service he may consider taking the vehicle elsewhere for repairs The customer began to swear and threatened to show up at the dealership with a bat and smash all of the cars in the lot and wanted to meet the service director in the lot when he arrived for work The local police deptwas made aware of these threatening comments and at their recommendation, a letter of disinvite was sent to the customer The police also indicated that they would be contacting the customer with regard to no trespassing at the dealership.It is most unfortunate that discussions with the customer reached an unacceptable level and we regret, for safety's sake, that we will not be assisting this customer going forward

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
No due diligence is complete by relying just on an insurer's listings. As part of my due diligence, I always follow up with practitioner offices directly because provider websites are known to be outdated at times, or not updated immediately when a change is made to provider listings My presenting concern is the poor practice on the dentist's part, which led to this miscommunication, is saying over the phone that they accept the insurance without taking down the prospective client's information to check! Again the dentist is inaccurately recalling the conversation I don't think this back and forth over the "I said, he said" is going anywhere I had to undergo a hefty payment for a miscommunication for which the dentist's office also bears responsibility The issues which I've presented, are that best practices were not followed by this officeOver the phone, no affirmation of insurance should be given with such certainty before taking down insurance detailsAs I've stated before, I indicated the name of *** USA coverage just as it's stated on my card, when I was told they accept it The office made multiple phone calls to me, only to ask if I could come earlier, never asking for my insurance identification Even on my arrival to the office in good form I provided the information to them so they could do what is any reasonable, well-run practice's job, which is to check with the client's insurance, before conducting services.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Something is unclear hereThe customer indicated in her rebuttal that " They said that the 2,was paid towards *** *** but my car was paid in full by *** because the car was deemed a total lossSo if it was sent to *** *** that amount should be applied to the car I currently have; which it was not. If *** paid out on a claim, they paid out on the value of the car at the time of the loss What was the date of the loss? *** *** *** was sent two checks, one on 2/24/for $1,and another on 3/13/for $ Both of these checks were applied to the principal balance This Revdex.com complaint was filed on 10/26/ the purchase date of the car was 3/7/according to the complaint These dates are not lining up

The statements the customer is making are true . The a/c diagnostic charge is $and for this charge we do perform an evacuation and recharging of the a/c system including adding a florescent dye to the a/c system. When performing the service there is a
possibility of a very minor leak in the system, however Freon being a gas not a liquid there is sometimes no way for our technicians to identify the leak immediately. Over time as the customer drives the vehicle if there is a Freon leak the dye will also leak . If the customer returns with an a/c issue the technician is then able to use a black light to identify the leak/ dye and perform a proper diagnosis of the concern. Upon the customer's return, the problem was identified and it appears to be a costly repair. We recommend that the customer contact the service director at Boch Honda West to discuss this matter in greater detail

*** *** selected a form of *** Insurance that is an ***He did not select a *** Premier or *** PPO form of the insurance which we accept and have many patients ofWhen signing up for his selection of reduced form of *** insurance, he has access to and given a list of providersWe are not on this listThe *** site he signed up for clearly states that : "Under the *** USA plan, you must visit your selected / assigned *** USA general dentist to recieve benefitsThen a list of providers are given: The following is the URL from the *** siteWe are not on this listWe have never been on this list nor do we advertise we are, nor do we bait and switchThe patient did not advise us of his *** dental status, just of his *** statusHe did not diligently do his homework and follow the *** USA guidelines to select a dentist within his limited network which is clearly visible to him on their website an ytime, as well as his contractHis disappointment has been aimed at us, rather than his own due diligence and clear instructions from *** upon signup*** provider line is ###-###-####A copy of the web site and contract has been faxed and emailed to the Revdex.com*** *** has provided us with the patients contract and provider information which we have sent to you separately by both fax and mailWhen you receive this information (fax and mail), please review itIt is self-explanatory

Thank you for bringing your concerns to our attention We have looked into your concerns and our General Manager has tried to reach out Unfortunately, he has only been able to leave messages for you We will agree to refund you the $50.25, we just ask that you return the call to
our General Manager, *** ***, so that we can facilitate that for you.Again, we apologize for any inconvenience Sincerely,*** ***

This refers to the “unresolved” complaint under the name of *** for our Boch Honda West dealership. A check was forwarded to the customer to resolved this matter and was probably not sent as quickly as was expected. We would like to have this complaint extinguished at the earliest possible convenience. Thank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. They said that the 2,was paid towards *** *** but my car was paid in full by *** because the car was deemed a total lossSo if it was sent to *** *** that amount should be applied to the car I currently have; which it was not Secondly, they stated that they test drove the vehicle and nothing was wrong with itThat is the issue, they test drove it told me nothing was wrong with it and a few months later I brought the vehicle back and they suddenly found something with the transmission and fixed it after I told them I test drove another cyl Honda accordDuring the test drive the mechanic experienced what I was complain about and said that it is because my car is a cylYou have to floor the gas pedal to get it to accelerateThe car is still having this issue so I could still prove itIt is upsetting to hear them say that this is the first they are hearing of these issuesMy mother has physically gone to Boch Honda West to speak to someone because our calls go unanswered and when I do get the chance to speak to someone they always say there is nothing they can doI spoke to the supervisor at service his name is ***I explained everything that happened to the car and he said there is nothing they can doThat if something is wrong with the car they send it the claim to warranty and they either pay it or they don'tOther than that there is nothing else they can doHe was aware that the car on several occasions had been towed to different HondasI have co workers that can attest to itI left messages for the GMI even gave a *** reviewThis was my final attempt to have something doneI really do not appreciate that they are really trying to deny everything that has happenedI think it is a flaw in their system that they do not keep record of every time someone visits their business or calls in with a complaintBut then again they would then have to be liable for what they tell people cause it would be on record and they cant deny it like they are nowThey also didn't address the tire issueWhat is the excuse for that? As far as my car being worked at other Honda workshops is because when the car breaks down (which it shouldn't be) my issuance only tows it to the nearest dealerEven with their rebuttal I still have no heard a reason why a car that is only years old is having so many issueswhy a car that is only years old is stalling and breaking down, I have done the oil changes on time when needed, have taken it to get serviced when neededWhy is this happening? What does a certified sale mean? What are the requirements?
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
To correct it: I asked the standard key and manuals from manufacturer, nothing extra.They are lying on this incident, The Director promise me a new key and will call me backI never received the callOn the following Friday when I pimy registration from the reception, I DID asked if there is any key for me, the answer is No! I Still wish to received my key and manuals come as standard from manufacturer Nothing special, nothing extra, just the stuff I should get from the beginning, and still waiting for their call when my stuff are ready
Regards,
*** ***

This complaint has a number of issues that we intend to address chronologically with the repair orders on record at the dealership The first issue relates to the the customer not receiving a refund check for approximately $for the cancellation of certain services The vehicle, when
purchased, was financed and included in the amount financed were the cost of services totaling $1, When the services were terminated, the amount of the refund ($1,999.00) was sent to the lender, *** *** *** *** *** *** reduced the balance of the loan by this amount as they were in first position to receive any credits on the car for any reasonThis particular credit was related to a *** service/maintenance contract an additional refund in the amount of $was also sent to *** *** *** for cancellation of a wheel and tire protection package The balance of the loan was further reduced by this amount.The customer's vehicle was brought to the dealership on two occasions, the first being May 7, at 57,miles On this visit, in addition to an oil change, tire rotation and transmission fluid replacement, there were several matters the customer requested to have checked; a rattle from the engine compartment which was unfounded, replacement of seat trim pieces which were found to have been broken and repaired and a problem with difficulty with accelerating on the highway which could not be duplicatedA road test indicated that the car was operating as designed The second visit on September 10, was for flickering interior lights when the car was being started or when opening a door In the shop the car would not start and needed to be jumps started with the recommendation that the battery be replaced (miles) The customer declined a battery replacement at the time The company is not aware of any other service visits nor does it have any other service records from the dealership pertaining to customer complaints All other work that has been performed on this vehicle was performed by othersUntil this complaint surfaced, the dealership was not aware of issues with spark plugs, head gasket or the water pump A check of the Honda interactive computer system does not show any warranty repairs on this vehicle We also cannot ascertain the quality of the repair work on this vehicle and we wish the customer returned to the dealership so that we could assist her with her service needs and determine whether there was warranty coverage for any work needed.Lastly, we are unable to provide any coverage for a rental charge incurred by the customer when the vehicle was repaired elsewhere Please let us know if there is any other way wer may be of service.Thank you for bringing this matter to our attention

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Any thorough patient will confirm with both the insurance provider and the care provider that her/his insurance is accepted. Because the mobile site of my insurance provider was not displaying results correctly, I followed through by calling dental providers that they accept my insurance. There is no intent to deceive the provider. I clearly stated on the phone when I called to ask whether the dentist accepted my insurance, that it is ***, just as it's stated on my insurance card. Any provider I have dealt with in many years has always taken the patient's insurance information and confirmed with the insurance provider, before accepting the patient, that the coverage is acceptable for care. The claim that I did not make clear what insurance I had, and its specifics, is erroneous. This is the problem when a provider simply, and casually, accepts clients over the phone by saying they accept ***, without first taking thorough insurance information to check on their end. I made clear it was ***. The office after making my appointment, called me twice as a courtesy to remind me of the appointment. Never during either call did they take my insurance information details to confirm coverage. Even when arriving for my appointment, I made sure to offer my insurance card so they could do their due diligence. As a best practice, the office staff or dentist in this case who made the appointment should have proactively asked for this information well before my arrival a week after the initial phone call. Had this been done I would not have stepped in the office and utilized my time, that of the dentist, and have been forced to pay $out of pocket. I never anticipated such a situation where as a patient, I'm in the middle of my care, and suddenly at that point, the office billing staff does its check with my insurance. Had they been clear over the phone and even in the days before the appointment about its policy, such as by taking my insurance information and checking it, this whole circumstance would not have transpired.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This response is to certify that *** *** did not notify us that he had an *** dental product until after we started dental treatmentWe do not accept any, nor do we advertise that we accept any, nor do we advise any patient that we accept any form of *** dental insuranceWe are members of
*** DentalThe patient did not inform myself or any of my staff that he had (and had personally chosen an *** product vsa PPO product (which we do in fact accept)The form of ***, which the patient has chosen, is a very restrictive form of insuranceWhen he called me directly, he asked if I accepted ***We doBut he never advised me that he chose a *** form of the *** for which patients are given a list of participating accepting DentistsI am not, nor have I ever been, nor will ever be on this listWe have never had any other patient that has ever had this ***It is up to the patient, who is given a list of providers by ***- e specially in this case (where he himself chose a "different product"), to first understand his insurance and check the list of providers that is givenHe presented himself to me only as *** Insurance ( not as *** which I and my staff have never heard of) and we have and will be providers of ***- but not of the product he has chosen and seems to have either not understood or misrepresentedHe is the one who is angryWe provided him with a comprehensive examination and full mouth series of x-rays which he protests as exorbitant for $It is absolutely not, nor did I become hostile or angryI held up cleaning his teeth only because he did not want to pay for them to be cleanedI have never had a dispute with Revdex.comI have never had an *** patient complain after treatment that they had to pay for the services we renderedWe provided him with complete comprehensive care at a very minimal costThe patient demanded copies of his x-rays which we gladly ga ve to him

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:Initially I purchased the same car but it was a VOn Dec I was in an accident.The claims adjuster for *** claimed it total in JanIn Feb I returned to honda to purchase a new vehicleThat is when the finance advisor notified me that I'd receive a check for 2,from the tire and wheel coverageHe said it was payment to cover the damage and it would go to meThe car that was totaled was fully covered by the GAP AND *** so what was the 2,that was sent to *** *** covering? Furthermore, that is only one of the issuesI would like a response for the other questions I askedUnless Honda cars aren't meant to lastWhy am I having so many issues with a car that is only years old?
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***