BluSky Restoration Contractors, Inc.

Initial Business Response /* *** ** *** */
Please see attached document with detailed responses to these claimsI feel this issue was resolved prior to Mr *** complaint as we had already agreed to cancel his bill per his request to do so and "let by gones be by gones"
Initial
Consumer Rebuttal /* *** *** *** */
Thank you for cancelling the charges for the invoice
Clarification, my statement was correct, I am the person that called BluSkies to initiate the restoration, and to remind them of pending tasks through the third week
After the third week, however, I did ask the HOA manager to reach out to his contact at BluSkies on our pending restorations matters as the HOA office had provided me a list of names of restoration companies that they have seen in our building and BluSkies was one of them
Thanks for the referral on the drape cleaningI did call your recommended person the day you gave it to me, they actually came out the very next dayThe confusing part on my end was when I called and placed the original restoration request I included the drapes (and rods) on the request with the carpet and no one from BluSkies ever told me they weren't doing them until our conversation on week threeHad I known that the drapes and rods were not going to be done per my original request, my expectations would have been different
Yes, when the carpet cleaners came unannounced the second time, we had already gotten the carpets that had been stained by the faulty carpet cleaner machine sent during the second restoration process re-cleanedThere was no need, at that point, for our tenant to let them back in
Thank you for clarifying that only the person on-sight gets a copy of the invoiceSince that person was our tenant, Chad, who was indeed on sight, it was just confusing as I, as the owner of the property, had provided both my email address and physical mailing address twice to the BluSkies office referencing the job number
The second invoice my tenant received from BluSkies he scanned and my tenant forwarded it to meThat second invoice was listed as past due and that is when I initiated this complaintPerhaps there was a delay some where on the notice of the invoice charges being waived
So, our data, and understandings may differ, but regardless a big
THANK YOU
for cancelling the invoice, and waiving this charges
Best regards,
***

Complaint:
I am rejecting this response because: see Revdex.com e-mail date 01/07/from *** ***
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/10/23) */
Please see my response below to rectify these issues for o [redacted] it was a pleasure meeting you today. Here is a list of items that we agreed to complete from our walk this morning.
1. Replace cladding around the bottom of...

the bay window at the rear of the house. This is approximately 8 LF. As I stated in our meeting we will match what is existing but the new cladding will most likely not match perfect due to the age and fading of what is in place.
2. Repair hole in siding on the left side of the bay window above trim. Per our conversation we will remove the 1x4 and replace it with a 1x8 to cover the damaged area. We will then paint it to match what is existing.
3. We have agreed to reimburse the cost to replace your microwave.
4. We are in the process of finding out the valuation of the solar panels that was on your home. These panels were inoperable so the value will be based on that. Once we receive the value from a solar company I will pass that information on to you along with a reimbursement of that value.
I believe that this is everything we discussed today. If there is anything I may have missed please let me know and I will add it to the list. I will inform you ahead of time when someone will be heading to your home to complete these items. If you have any questions feel free to contact me at any time.
Initial Consumer Rebuttal /* (3000, 8, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sorry! I just got promises, many emails and phone calls.

11/16/15 Response to case #75268756 Blusky Restoration made our initial contact with Mr and Mrs. [redacted] on 2/26/15 when The [redacted] signed our work authorization form. After the initial signing it is our standard procedure to schedule repairs with the customer. several attempts were made...

by BluSky to schedule these repairs. Mrs. [redacted] had stated that she had become ill and did not want us to begin until she was ready. We made several more attempts in the following weeks. On 3/20/15 a note was entered into our internal system at BluSky showing that scheduling had still been difficult but that Mrs. [redacted] had agreed to allow us to begin on 3/25/15. This was then rescheduled again per her request. On 4/3/15 another note was entered in our system indicated that a supplement to the original repairs be added and approved by the insurance company before BluSky could proceed. BluSky contacted the insured adjuster on the claim and added the items that Mrs. [redacted] had inquired about with the approval from the claims adjuster. On 4/10/15 another note was added to our system stating that we were still unable to get a firm date scheduled to start the repairs and that we only had at that point a tentative start date of 4/15/15. On 4/16/15 BluSky met with Mr. and Mrs [redacted] at a Home Depot store to purchase product that they had selected for the repairs. On 4/20/15 BluSky began the repairs and on 4/23/15 the repairs were complete per the approved estimate. All work was completed and Mrs. [redacted] signed a completion form on 5/11/15 stating that all item were completed to satisfaction and there were no corrections needed. To date BluSky Restoration is still not paid in full on this project.