Blue Sky Roofing, LLC

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]? My biggest concern and frankly thing that pisses me off is their inability, or possibly unwillingness to communicate with me in a timely manner so that we know what is whatI have a new air conditioner that does not leakAlso no one mentioned any security lightning being an issue, we appreciate the extra anything they have done and the person that did the security lighting was a family memberThe issue is a leaky roofThe parapet (sp) were allegedly built so that water drains properly, which it does notI have been on the roof several times and there is standing water on it

Complaint: [redacted] I am rejecting this response because: I have not hired another roofer to fix the leak I did have another roofer come over and give me an estimate to fix the problem again since Blue Sky has been non-responsive to my requests to return and honor their warranty Since my roof still leaks, my wife has been on the roof to remove snow to try and minimize any additional damage caused by the leak She has also tried to spray some sealant on the roof to also try and minimize any additional damage to the inside of our home I would prefer to have a refund since Blue Sky Roofing performed their flat roof "maintenance", on July, 2015, my roof still leaks and they have refused to contact me regarding this leak since I reported it still leaking in December, With service like this, I would prefer another vendor who is more responsive to their customers and cares about customer service Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered] My biggest concern and frankly thing that pisses me off is their inability, or possibly unwillingness to communicate with me in a timely manner so that we know what is whatI have a new air conditioner that does not leakAlso no one mentioned any security lightning being an issue, we appreciate the extra anything they have done and the person that did the security lighting was a family memberThe issue is a leaky roofThe parapet (sp) were allegedly built so that water drains properly, which it does notI have been on the roof several times and there is standing water on it

Hi this is Sean with Blue Sky Roofing when we had spoke over the phone he was telling me he never wanted to see me again and that he had hired another roofer then I had asked him if that roofer did work he said yes so then I let him know we were not responsible because we can warranty another roofers workI wish he would have given us the hours to respond and take care of the problem.

On this job we have done a lot when his rims got stolen I hired a journeyman electrician to run wire and install motion sensor lights and he won't fix the leak on the AC unit

Hi this is Sean with Blue Sky Roofing when we had spoke over the phone he was telling me he never wanted to see me again and that he had hired another roofer then I had asked him if that roofer did work he said yes so then I let him know we were not responsible because we can warranty another roofers workI wish he would have given us the hours to respond and take care of the problem

This is my second complaint regarding my roof maintenance since having a "Full Roof Maintenance" package performed by this companyPlease see complaint ID ***After a heavy snowfall I noticed the same area where I originally had a leak in my roof fixed by this contractor began to leak againI notified the company on Monday 12-14-and they said they would out on Tuesday 12-15-at 1:p.mlocal timeThe company did not show up for that appointment, so I called at 2:p.mand they said they would be here within 1/hourAt approximately 4:p.mI called another number and the company said they would call meAs of 5:p.mand at the time of this complaint, I have not received a call of when they would be coming to fix the leak.This is my second complaint regarding my roof maintenance since having a "Full Roof Maintenance" package performed by this companyPlease see complaint ID ***After a heavy snowfall I noticed the same area where I originally had a leak in my roof fixed by this contractor began to leak againI notified the company on Monday 12-14-and they said they would out on Tuesday 12-15-at 1:p.mlocal timeThe company did not show up for that appointment, so I called at 2:p.mand they said they would be here within 1/hourAt approximately 4:p.mI called another number and the company said they would call meAs of 5:p.mand at the time of this complaint, I have not received a call of when they would be coming to fix the leak

Complaint: ***
I am rejecting this response because:During my conversation with Blue Sky, I indicated that I wanted a full refund so I could pay for another roofer to fix the leak in my roof since this company has been non-responsive to my claim. As of today 1-14-2016, I have not been contacted by Blue Sky to make repairs since my initial contact back in December,
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Complaint: ***
I am rejecting this response because: I have not hired another roofer to fix the leak. I did have another roofer come over and give me an estimate to fix the problem again since Blue Sky has been non-responsive to my requests to return and honor their warranty. Since my roof still leaks, my wife has been on the roof to remove snow to try and minimize any additional damage caused by the leak. She has also tried to spray some sealant on the roof to also try and minimize any additional damage to the inside of our home. I would prefer to have a refund since Blue Sky Roofing performed their flat roof "maintenance", on July, 2015, my roof still leaks and they have refused to contact me regarding this leak since I reported it still leaking in December, 2015. With service like this, I would prefer another vendor who is more responsive to their customers and cares about customer service.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to me. The company has now done everything it promised and I am completely have with their performance
Regards,
*** ***

I apologize for have missing the two appointments, today is October 2nd I will be going out today between and o'clock to take care of the repair for the customer

Due to high volume of calls we did not have enough staff to service him at that time it states on his warranty that we have hours to respond to him and that time is still not up we can come out today and look at the problem and put him on the schedule and we can fix the problem he had several leaks and he is only down to one so we are not refunding the money and it was far to cold and icy to be on any roofs

Complaint: ***
I am rejecting this response because:During my conversation with Blue Sky, I indicated that I wanted a full refund so I could pay for another roofer to fix the leak in my roof since this company has been non-responsive to my claim. As of today 1-14-2016, I have not been contacted by Blue Sky to make repairs since my initial contact back in December,
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

I apologize for have missing the two appointments, today is October 2nd I will be going out today between and o'clock to take care of the repair for the customer

Complaint: ***
I am rejecting this response because: The company has failed to respond to my request for a time for a repairAfter contacting the company on Monday 12-28-2015, I received the response "I can't deal with this now" and they hung up. As of today I have not received any phone call or has the company tried to contact me since my original request on 12-14-2015. Since the company has claimed that it is too icy and snowy to work on my roof, I contacted another Revdex.com roofer who stated that they were busy fixing roofs in these conditionsI would like to hire a more responsive roofer and finally get my roof fixed before any more damage is done to the inside of my home. This may develop into a more dangerous situation if the leak is not fixed in a timely manner and the water damage turns to mold. If this happens I will hold the company responsible
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

This is my second complaint regarding my roof maintenance since having a "Full Roof Maintenance" package performed by this companyPlease see complaint ID ***After a heavy snowfall I noticed the same area where I originally had a leak in my roof fixed by this contractor began to leak againI notified the company on Monday 12-14-and they said they would out on Tuesday 12-15-at 1:p.mlocal timeThe company did not show up for that appointment, so I called at 2:p.mand they said they would be here within 1/hourAt approximately 4:p.mI called another number and the company said they would call meAs of 5:p.mand at the time of this complaint, I have not received a call of when they would be coming to fix the leak.This is my second complaint regarding my roof maintenance since having a "Full Roof Maintenance" package performed by this companyPlease see complaint ID ***After a heavy snowfall I noticed the same area where I originally had a leak in my roof fixed by this contractor began to leak againI notified the company on Monday 12-14-and they said they would out on Tuesday 12-15-at 1:p.mlocal timeThe company did not show up for that appointment, so I called at 2:p.mand they said they would be here within 1/hourAt approximately 4:p.mI called another number and the company said they would call meAs of 5:p.mand at the time of this complaint, I have not received a call of when they would be coming to fix the leak

We need to see if he did or didn't hire another roofer to fix the problem I would have went out to check myself but he seemed so upset I did not know how it would have gone but now we have had some time and maybe I can come out to inspect the problem and see if he did or didn't hire another roofer

Complaint: ***
I am rejecting this response because:
Regards,
*** *** [To assist us in bringing
this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]? My biggest concern and frankly thing that pisses me off is their inability, or possibly unwillingness to communicate with me in a timely manner so that we know what is whatI have a new air conditioner that does not leakAlso no one mentioned any security lightning being an issue, we appreciate the extra anything they have done and the person that did the security lighting was a family memberThe issue is a leaky roofThe parapet (sp) were allegedly built so that water drains properly, which it does notI have been on the roof several times and there is standing water on it

He should have gave us the proper time to come out and handle the leak it was freezing and the weather was vary bad at that time he has to understand that Roofing can not be applied while it is wet or snowing as well cold process tar can't be installed under freezing conditions so he had some 3ed party work on the roof and the warranty clearly states that if you have a 3ed party work on your roof warranty is voied I wish he would have had some patients with the situation at hand Roofing is a trade that has no choice but to work with mother nature

Complaint: ***
I am rejecting this response because: The company has failed to respond to my request for a time for a repairAfter contacting the company on Monday 12-28-2015, I received the response "I can't deal with this now" and they hung up.? As of today I have not received any phone call or? has the company tried to contact me since my original request on 12-14-2015.? ? Since the company has claimed that it is too icy and snowy to work on my roof, I contacted another Revdex.com roofer who stated that they were busy fixing roofs in these conditionsI would like to hire a more responsive roofer and finally get my roof fixed before any more damage is done to the inside of my home.? This may develop into a more dangerous situation if the leak is not fixed in a timely manner and the water damage turns to mold.? If this happens I will hold the company responsible
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]