Blaze Salon Incorporated

From: [redacted] < [redacted] @***.com>Date: Tue, Apr 25, at 9:AMSubject: Re: [redacted] To: [redacted] < [redacted] @myRevdex.com.org>I have told you I was overcharged and had a bad cut I am not signing the letter blaze sent me, it's insulting Close the case Neither of you are interested in doing what is fair.I told you both I have pain problems and can't go back to the salon I can't drive a d can barely walk at this point.I guess screw me.Sent from my Verizon, Samsung Galaxy smartphone-------- Original message --------From: [redacted] < [redacted] @myRevdex.com.org>Date: 4/11/10:AM (GMT-05:00)To: [redacted] < [redacted] @***.com>Subject: Re: [redacted] You will have to submit a brief statement if you are rejecting the response to me You can do so by replying to this email Thank you[redacted] *** | Dispute Resolution Analyst Revdex.comserving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA p: 215-893-3880f: [redacted] Email: [redacted] @myRevdex.com.org Revdex.com.org, Start with Trust®-------------------------------------------------------------------------...⇄ information contained in this message is considered CONFIDENTIAL and for the intended recipient only Any unauthorized use, dissemination, or copying of this message is prohibited If you are not the intended recipient, please notify the sender immediately and delete this message.On Tue, Apr 11, at 10:AM, [redacted] < [redacted] @***.com> wrote:I called and talked to someone else on the phone.Sent from my [redacted] smartphone-------- Original message --------From: [redacted] < [redacted] @myRevdex.com.org>Date: 4/11/9:AM (GMT-05:00)To: [redacted] @***.comSubject: [redacted] You will have to submit a rebut if you want this case reopened Our letter states that you reject or accept the response and you did neither so our system automatically closed your case assumed resolved Our system shows that you did read the response and did not accept or reject the response Please reply of your decision of what the business offered If you are going to reject the response, please indicate why briefly Thank you[redacted] *** | Dispute Resolution Analyst Revdex.comserving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA p: [redacted] ***f: ###-###-#### Email: [redacted] @myRevdex.com.org Revdex.com.org, Start with Trust®

To Whom It May Concern, Thank you for your email received on Wednesday, April 12th, and for the opportunity for us to respond to said complaintWe (Blaze Salon) have attempted to resolve this matter both directly with *** *** *** and through the Revdex.comWhen we received, via email, the first notice from the Revdex.com were responded immediately via fax (this page fax was sent to *** *** ***' attention)Included in this fax was all correspondence regarding this matter*** *** originally reached out to us via email on Wednesday, March 15th, 2017, three weeks after she had visited our salonWe have tried to resolve this matter privately and had simply asked that *** *** return to Blaze so that the stylist and owner would have the opportunity to see firsthand the root of *** ***'s issue with the haircutAs you will observe from the attached, *** *** did become abusive in her language and it was at that point in which we asked our lawyer to become involvedHe advised us in the letter written and sent to *** *** (also attached) on Thursday, March 23rdWe are fully prepared to refund *** *** the full amount of $90.00, but in return, have asked that she meet our requirements.On March, 27th, a charge back in the amount of $was debited from the business checking accountThis $refund (the difference in cost which *** *** has noted in her correspondence) was issued without any dispute on our company's endWe have yet to receive back the signed letter which was requested and sent to *** *** on Thursday, March 23rd, 2017.At this point we feel that we have done our very best to resolve this matterWe absolutely value all of our guests and would never take a guest's issue lightlyWe are deeply saddened that *** *** has taken this routePlease do not hesitate to contact me should I be of additional assistance in any wayBest Regards, Kirsten G*** ###-###-#### [email protected]

March 28, 2017Dear [redacted],Thank you for your letter received on Tuesday, March 28, 2017 and for the opportunity for us to respond to said complaint,included in this fax is all correspondence regarding this matter. Terri Kirkner originally reached out to usvia email on Wednesday, March 15th, 2017,...

three weeks after she had visited our salon. We have tried to resolve this matter privately and had simply asked that [redacted] return to Blaze so that the stylist and owner would have the opportunity to see firsthand the root of [redacted]s issue with the haircut.As you will observe from the attached, [redacted] did become abusive in her language and it was at that point in which we asked our lawyer to become involved, He advised us in the letter written and sent to [redacted] (also attached) on Thursday, March 23rd.We are fully prepared to refund [redacted] the full amount of $90,00, but in return, have asked that she meet our requirements.Please do not hesitate to contact me should be of additional assistance in any way.Best Regards,Kirsten G

From: [redacted]<[redacted].com>Date: Tue, Apr 25, 2017 at 9:28 AMSubject: Re: [redacted]To: [redacted] <[redacted]@myRevdex.com.org>I have told you I was overcharged and had a bad cut.  I am not signing the letter blaze sent me, it's insulting.  Close the case.  Neither of you are interested in doing what is fair.I told you both I have pain problems and can't go back to the salon.  I can't drive a d can barely walk at this point.I guess screw me.Sent from my Verizon, Samsung Galaxy smartphone-------- Original message --------From: [redacted] <[redacted]@myRevdex.com.org>Date: 4/11/17 10:33 AM (GMT-05:00)To: [redacted] <[redacted].com>Subject: Re: [redacted]You will have to submit a brief statement if you are rejecting the response to me.  You can do so by replying to this email.  Thank you.[redacted] | Dispute Resolution Analyst Revdex.comserving Metro Washington DC and Eastern Pennsylvania 1880 John F. Kennedy Blvd., Suite 1330 Philadelphia, PA 19103 p: 215-893-3880f: [redacted] Email: [redacted]@myRevdex.com.org Revd...⇄ with Trust®-------------------------------------------------------------------------...⇄ information contained in this message is considered CONFIDENTIAL and for the intended recipient only.  Any unauthorized use, dissemination, or copying of this message is prohibited.  If you are not the intended recipient, please notify the sender immediately and delete this message.On Tue, Apr 11, 2017 at 10:21 AM, [redacted] <[redacted].com> wrote:I called and talked to someone else on the phone.Sent from my [redacted] smartphone-------- Original message --------From: [redacted] <[redacted]@myRevdex.com.org>Date: 4/11/17 9:24 AM (GMT-05:00)To: [redacted].comSubject: [redacted]You will have to submit a rebut if you want this case reopened.  Our letter states that you reject or accept the response and you did neither so our system automatically closed your case assumed resolved.  Our system shows that you did read the response and did not accept or reject the response.  Please reply of your decision of what the business offered.  If you are going to reject the response, please indicate why briefly.  Thank you.[redacted] | Dispute Resolution Analyst Revdex.comserving Metro Washington DC and Eastern Pennsylvania 1880 John F. Kennedy Blvd., Suite 1330 Philadelphia, PA 19103 p: [redacted]
[redacted]f: ###-###-#### Email: [redacted]@myRevdex.com.org Revdex.com.org,...⇄ with Trust®