Blanco Design

Revdex.com:I want to address statements made in the other party's complaintThey stated that "Dealership made no efforts to fix the car are inaccurate." They did not make any efforts to fix the carAnd they did not "ask [redacted] to check the battery before sending a recovery vehicleOne hour later [redacted] called dealership to inform that the car had a battery issue." The car's battery was completely dead, and he had no tools himself to determine whether it was a good or bad battery, or that it was a battery issueThe car simply would not startThey were called the following Monday morning, and was called back later in the eveningI discussed with the General Manager of the ongoing issueIt wasn't until Wednesday afternoon that the car started working againHe then called Budget and told them that the car had started, but it was still needed to have been checked outWhile the car was not working the General Manager did not offer any solid assistance to get the car fixedAgain, he asked where did I live, and what was my address wasI then asked was he going to get the car picked upHe then said he would possibly get someone to come to my location, but there was no guaranteeI asked him who would it be so I could take off for the day to look over him while the man sought out the problem since their mechanic did not fix my brakes properly, and I wanted to ensure this problem was fixedThe General Manager said that I was "fking playing around." I repeated it back, and only got frustratedThe Wednesday when Jameel tried to start the car, as he had been trying to for the past few days, it then startedHe called Budget and notified them that the car had started, but it still needed to be checked outAlthough it had started that day, it had trouble starting the following daysI had to get jumps from neighbors, and other people nearby when outThey refused to fix the issue because they did not have the trade in carI never refused the trade in to them, it was never picked up at a proper time or a tentative date of when it would be picked up (I'd be at work, or not at home to get ) and I informed the salesman that I worked with to inform me on when the tow person would comeThe gear shift then created more problemsThe gear shift went from shifting on its own to not coming out of park at allI then had to find a way to try to get the Kia fixed so I could perform my daily activitiesThe battery issue and the gear-shift issue were both extremely problematic, and interfered with my daily activitiesThe General Manager, even after explaining that everything would be fixed, refused to fix the gear shift because he said it smelled like smoke [redacted] had just finished a cigaretteHe threatened [redacted] insinuating that he would probably get pulled over for smoking a cigarette in the car as "the word has gotten out" that he had been smoking in the carThis is not "Buyer's Remorse, this is a complaint regarding a car that does not function properlyI've missed days of school, days of work due to the mechanical issues of this carThey then instructed me to go to the Nissan dealership as my car has a warranty to get the gear shift fixedAfter contacting Nissan through e-mail they told that they could not helpThe General Sales Manager also informed me that they are able to sell cars that don't function properly, and still get an "A" ratingThis is truly unfair Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint They have not made any efforts to fix the carAnd my brother DID NOT tell them that I left something on in the car that made the battery go deadI always double check, and if not, I triple check to ensure ALL lights are off in ANY car before I leave itFor a week the battery was deadI was unable to get to class, in which I had to withdraw fromWe tried to start up the car each day for a week, and it was to no availWe contacted Knox Budget Car Sales and asked what it was that they could doI spoke with the General Manager, and he asked specific questions: Where do you live? I responded: LouisvilleWhat part of town do you live in? Old LouisvilleIs the car at your house? I said no, it's at a family members houseMy response was then, is someone going to come and pick up the carThe GM only asked specific questions, and I gave him specific answersHe didn't ask for the address to the car, and never said that he would assist with ensuring that the problem would be fixedThis car has affected my day to day activitiesNot being able to get to work on time, spending money that is out of my budget to spendThey told my brother that they would not fix the problem Regards, [redacted] ***

Ms [redacted] purchased a Jeep Cherokee at Knox Budget Car Sales on January 27, Her temporary tag was issued until March 27, When Ms [redacted] 's tags were received she was notified by the sales person that they were here Ms [redacted] told him to mail them to her which he did Ms [redacted] came in the dealership days later informing the salesperson that she hadnot received her tags She requested that a second temporary tag be given to her She was told that we could not do that because it is against Motor Vehicle Rules and Regulations Shewas asked to wait a few extra days to see if the tags arrived in the mail, or she could go to the local DMV to request a new tag It is an unfortunate situation that we apologize for and wehave no issue reimbursing the cost for a duplicate tag

Complaint ID # [redacted] J [redacted] Mr [redacted] came to our dealership on February 22, in search of a newer car He browsed our inventory and picked out a FordFocus that he wanted to purchase Mr [redacted] test drove the vehicle , looked the car over and asked us to obtain financing for him Wewere able to get Mr [redacted] financed and completed the paperwork on this vehicle.Approximately a few days later, Mr [redacted] called the dealership and informed us that the headlight assembly was cracked and we askedhim to bring in for the check it out We agreed with his assessment and did a post sale goodwill repair We replaced the headlight at nocharge to Mr [redacted] After replacing the headlight Mr [redacted] expressed his displeasure with the body line between the hood and fender of the vehicle We acknowledged his concern but determined there was nothing we could do to satisfy Mr [redacted] We offered to trade Mr [redacted] out of the Ford Focus in an effort to get him a vehicle he would be 100% satisfied with He declined our offer and said that he loved Focus We could not help Mr [redacted] with the cosmetic issue Again, we offered to trade him out of the Focus into a different car Again, he declined our offerMr [redacted] purchased this vehicle after test driving and inspecting it on the lot We gladly replaced the headlight but we cannot address the cosmetic issue with the vehicle [redacted] Office ManagerKnox Budget Car SalesSHwy 31WMuldraugh, KY 40155Phone ###-###-####

Issue resolved

[redacted] signed a purchase order for $20,600.00. The larger sum of money is the total payout of the loan after interest, with a rate determined by herpersonal credit. Obviously there is a difference between the principal amount of money used to buy the automobile versus the... amount of additional money that is owed through interest on the loan repaid through monthly installments. It is our determination that [redacted] does not understand the concept of interest paid to borrow money. According to Auto Check, her car was stolen four months after she purchased it and she settled with her insurance company. All of theactions done to the car affecting its title status occurred months after she purchased the vehicle. This is supported by [redacted] The Dodge Challenger had a clean title and Auto Check prior to and at the time of purchase from Knox Budget Car Sales. [redacted] Knox Budget Car Sales [redacted]

Ms. ***'s complaint and statement that the Dealership has not made any efforts to fix her car are inaccurate. As stated before, we were told that the vehicle's problem was a dead battery, acknowledged by her brother [redacted] . The General Manager asked [redacted] to please go check the battery on the Sentra before sending a recovery vehicle to assist Ms. ***'s problem. Approximately an hour later, [redacted] called back to the Dealership and informed the General Manager that the car did indeed have a battery issue, he was able to start the car, and was currently driving the car around with no problems or warning lights on. No contact has been made from Ms. [redacted] to the Dealership since that day until we were notified by the BBB of her written complaint. We believe this to be a classic case of "Buyers Remorse" and not a true mechanical issue with the vehicle. If however there is a problem with the Nissan Sentra's battery, we will be glad to have it tested and replaced if needed. Unfortunately automobiles are mechanical items and they do break. The good part for Ms [redacted] is that her vehicle is covered under warranty, however we told her this on the initial call to the Dealership and she refused to take the car to the Service shop for further inspection. So again, at this time we feel that Ms ***'s real problem is "Buyers Remorse" and not mechanical issues that are keeping her from day to day activities such as school, work, ect... [redacted] Office Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted]

On Aug 6, 2016, Ms*** purchased a Nissan Sentra and traded in a Kia Optima A few days later Ms*** called to say that her brakes were grinding The General Manager put her in a loaner so that the brakes could be checked on her Sentra . this vehicle had also
been to the *** *** dealer on Aug 5,for inspection and any open recall campaignsThe car checked out fine from the Nissan dealer Also, our mechanic checked the brakes and drove the vehicle and could not find anything anything wrong with the brakes A couple of weeks later, Ms*** contacted the General Manager and told him her car wouldn't start The GM offered to send someone to check it out but Ms*** refused to tell him where the vehicle was located He made several attempts to get this information from her so that he could resolve the problem Ms***'s brother was also on the line and he tried to get her to tell the GM where the car was located The next day the brother called the GM and apologized on behalf of his sister and told him that he had gone to Ms***'s and discovered the battery was dead due to Ms*** leaving something on in the car We make every effort to accommodate our customers and take care of any problems they may have In this case, it was consumer error not a dealership error*** *** Knox Budget Car Sales

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Ms*** *** came to Knox Budget Car Sales on November 10, in search of financing a pre-owned automobile. She filledout a credit application with all of her personal information such as name, date of birth, social security number, residence, and employmentstatus. She
signed the application giving us permission to pull her credit history. Directly above the signature line there is a disclosure tothe signer that clearly states "BY SIGNING THIS APPLICATION YOU UNDERSTAND AND AGREE THAT YOU ARE APPLYING FOR CREDIT BY PROVIDING THE INFORMATION TO COMPLETE AND SUBMIT THIS CREDIT APPLICATIONYOU CERTIFY THAT THEINFORMATION ON THIS APPLICATION AND ANY OTHER APPLICATIONS SUBMITTED TO US IS TRUE AND COMPLETE. YOUAUTHORIZE US TO SUBMIT THIS APPLICATION AND ANY OTHER APPLICATION TO FINANCIAL INSTITUTIONS, AND AUTHORIZECREDIT INQUIRES FROM DEALER AND FINANCIAL INSTITUTIONS SUBMITTED TO."Unfortunately due to certain circumstances we were unable to obtain financing to meet Ms***'s needs, so she did not purchase a vehicle from us. We believe that this dealership did nothing to deceive Ms*** and only did want she asked of us. She asked that we use our financial resources to help her obtain a loan for a car and we did our best to get financing for her. We cannotobtain a loan for a potential customer without running credit checks. Again, Ms*** had full disclosure of this process.Customer service is a major priority here at Knox Budget Car Sales and we strive to help every customer that comes to our place ofbusiness.*** ***Office ManagerKnox Budget Car Sales*** ** *** ***
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Mr *** purchased a Ford Fwith approx 137,miles on it from Knox Budget Car Sales on 3/28/15. Before his purchase of this particular truck, we did show him a handful of newer trucks with several thousand less miles on themHe declined the newer style trucks with less miles
and warranty to purchase the Fwith 137k miles on it. We, at Knox Budget do not specialize in selling vehicles over yrs old and/or over 90k miles. However we do from time to time trade for vehicles that exceed those terms. We advertise and stand behind our "Like it or Trade it Guarantee" also our limited month / mile warranty on all vehicles we sell under 100k miles and/or under years old. Unfortunately Mr ***'s Fchoice did not qualify under either guarantee from Knox Budget do to the extreme age and miles on the truck. The truck was purchase with numerous forms stating those terms. However, there was a "check engine" light on during the purchase, and we told Mr *** that we would happily check and advise under our good will to find the problem. The truck was taken to *** *** a few days later for diagnosis. We were then informed a few days later from a service writer from *** *** that the truck needed a cam spacer, according to Ford a known common issue with that model F150. Out of Good Will to Mr *** we decided to push forward and help make the truck as mechanically sound as possible and fix the problem. Several days passed with zero communication from *** *** as to when the repair would be complete. During this time we were in constant contact with Mr *** via phone or text, letting him know that the truck was in the Ford Dealer's hands, and there was nothing we could do to speed the process. On Thursday April 16, a different service writer from *** *** called and told us that the truck was going to need a new motor, that they had misdiagnosed the truck originally. They apologized for the lack of communication. We were then told that the original service writer on the truck departed their employment while the truck was in for repairs and the reason for slow communication. On Friday April 17, I called to price a motor for the F150, $parts + $labor to install it. On Monday I secured the engine and had it delivered to *** *** as a Good Will repair from Knox Budget Car Sales, no charge to Mr ***. Our bad communication about the truck to Mr *** was due to poor communication from *** *** to us. Even though Mr *** chose an older model truck over the others we had presented to him, a truck with several thousand more miles, that was purchased As-Is, a truck with zero warranty from the manufacturer or dealer, Knox Budget Car Sales agreed to perform a "good will" repair to make Mr ***'s purchase as good as we could. The motor we are putting in also comes with a 3yr / 100k mile warranty. We strive to make all of our customers happy and satisfied. Unfortunatley, it is extremely difficult to predict the good cars from the bad one in future time. We try to make sure the product we sell is in as best mechanical condition as possible and we back it with our limited 3month/3k mile warranty on our qualified vehicles. I believe Knox Budget did everything we could in this situation to make Mr ***'s purchase right

The customer came to our dealership seeking help purchasing a vehicleOn her first visit she was shown two vehicles that we were able to her a loan for, a Toyota Corolla and a Ford Focus She refused both vehicles because she didn't like them so she left without purchasing
anything A few days later she returned because she had no luck getting approved at any other dealership Again, she was shown the two previous vehicles and another option, a Chev Cruze with miles She purchased the 2015 Chev Cruze We use Auto Check by *** to pull reports in lieu of ***, as do many other dealerships The Auto Check report showed this vehicle as a clean, owner vehicle with no accidents We were unaware of any accidents reported on ***The customer brought the vehicle back and we sent it to *** * *** in Radcliff to have it inspected and find out what kind of problem was They diagnosed with a faulty part which was covered under factory warranty We put the customer in a loaner vehilce while her car was being repaired The part had to be ordered and before the part came in from General Motors the customer demanded her vehicle back and said she was going to trade it in at another dealership Had she given us more time I am sure the vehicle would have been repaired to her satisfaction Mechanical problems happen even to new and late model vehicles but we always strive to do all we can to help the customer, at little or no cost to the customerAs for the customer requesting to purchase an extended warranty and Gap, we do offer both, and did offer these to her at the time of the sale However, she was told that she would have to pay cash for these products because the finance institution would not advance the money needed for the additional coverage to the loan This is common in secondary finance lendingWe apologize for any inconvenience to the customer as we pride ourselves on good customer service *** *** Office Manager

[redacted] went to Knox Budget's website and entered his name, phone number and email address to be contacted about purchasing a vehicle from this dealership.  He also responded to an email from one of our salemen wanting to purchase a vehicle. Unfortunately, we were unable to obtain...

financing for [redacted]  We did everything possible to help people in his situation but sometimes fail toget the job done.  [redacted] set another appointment to retry to purchase a vehicle but he did not show up for the appointment.We sincerely apologize that we could not help [redacted] and we have removed his name from our systems.
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Revdex.com:I want to address statements made in the other party's complaint. They stated that "Dealership made no efforts to fix the car are inaccurate." They did not make any efforts to fix the car. And they did not "ask [redacted] to check the battery before sending a recovery vehicle. One hour later [redacted] called dealership to inform that the car had a battery issue." The car's battery was completely dead, and he had no tools himself to determine whether it was a good or bad battery, or that it was a battery issue. The car simply would not start. They were called the following Monday morning, and was called back later in the evening. I discussed with the General Manager of the ongoing issue. It wasn't until Wednesday afternoon that the car started working again. He then called Budget and told them that the car had started, but it was still needed to have been checked out. While the car was not working the General Manager did not offer any solid assistance to get the car fixed. Again, he asked where did I live, and what was my address was. I then asked was he going to get the car picked up. He then said he would possibly get someone to come to my location, but there was no guarantee. I asked him who would it be so I could take off for the day to look over him while the man sought out the problem since their mechanic did not fix my brakes properly, and I wanted to ensure this problem was fixed. The General Manager said that I was "fking playing around." I repeated it back, and only got frustrated. The Wednesday when Jameel tried to start the car, as he had been trying to for the past few days, it then started. He called Budget and notified them that the car had started, but it still needed to be checked out. Although it had started that day, it had trouble starting the following days. I had to get jumps from neighbors, and other people nearby when out. They refused to fix the issue because they did not have the trade in car. I never refused the trade in to them, it was never picked up at a proper time or a tentative date of when it would be picked up (I'd be at work, or not at home to get ) and I informed the salesman that I worked with to inform me on when the tow person would come. The gear shift then created more problems. The gear shift went from shifting on its own to not coming out of park at all. I then had to find a way to try to get the Kia fixed so I could perform my daily activities. The battery issue and the gear-shift issue were both extremely problematic, and interfered with my daily activities. The General Manager, even after explaining that everything would be fixed, refused to fix the gear shift because he said it smelled like smoke. [redacted] had just finished a cigarette. He threatened [redacted] insinuating that he would probably get pulled over for smoking a cigarette in the car as "the word has gotten out" that he had been smoking in the car. This is not "Buyer's Remorse, this is a complaint regarding a car that does not function properly. I've missed days of school, days of work due to the mechanical issues of this car. They then instructed me to go to the Nissan dealership as my car has a warranty to get the gear shift fixed. After contacting Nissan through e-mail they told that they could not help. The General Sales Manager also informed me that they are able to sell cars that don't function properly, and still get an "A" rating. This is truly unfair.  
Regards,
[redacted]

We purchased the Nissan That's in question from Nissan motor credit. It was not disclosed to us that it was a lemon buyback so we had no idea it was a problem vehicle.  When Mr [redacted] notified us of the problem we started working with him to replace the vehicle.  Mr [redacted] is in a new...

vehicle that he is satisfied with. Now were trying to recoup our money from Nissan motor credit.   [redacted]

Ms. [redacted] signed a purchase order for $20,600.00.  The larger sum of money is the total payout of the loan after interest, with a rate determined by her personal credit.  Obviously there is a difference between the principal amount of money used to buy the automobile versus the...

amount of additional money that is owed through interest on the loan repaid through monthly installments.  It is our determination that Ms [redacted] does not understand the concept of interest paid to borrow money.  According to Auto Check, her car was stolen four months after she purchased it and she settled with her insurance company.  All of the actions done to the car affecting its title status occurred  months after she purchased the vehicle.  This is supported by Kentucky titling and Auto Check.  The Dodge Challenger had a clean title and Auto Check prior to and at the time of purchase from Knox Budget Car Sales.The information the customer gave for their time on the job and income was incorrect causing the loan to be denied.  They only work roughly 9 months out of the year causing a problem with the finance institution.  Customer returned vehicle to Knox Budget CarSales and his down payment of $1000.00 was refunded to him.  We can only submit the information provided by the consumer.  If the finance company can not verify the information on the loan application, the approval can be terminated.  This was the problem in this case.  We have accomplished what the customer asked as a resolution to this matter already. [redacted]Office ManagerKnox Budget Car Sales716 S. Hwy 31WMuldraugh, KY 40155Phone 502-942-3368[redacted]

Complaint ID #[redacted] J. [redacted]Mr. [redacted] came to our dealership on February 22, 2018 in search of a newer car.  He browsed our inventory and picked out a 2016 FordFocus that he wanted to purchase.  Mr. [redacted] test drove the vehicle , looked the car over and asked us to...

obtain financing for him.  Wewere able to get Mr. [redacted] financed and completed the paperwork on this vehicle.Approximately a few days later, Mr. [redacted] called the dealership and informed us that the headlight assembly was cracked and we askedhim to bring in for the check it out.  We agreed with his assessment and did a post sale goodwill repair.  We replaced the headlight at nocharge to Mr. [redacted].  After replacing the headlight Mr. [redacted] expressed his displeasure with the body line between the hood and fender of the vehicle  We acknowledged his concern but determined there was nothing we could do to satisfy Mr. [redacted]. We offered to trade Mr. [redacted] out of the Ford Focus in an effort to get him a vehicle he would be 100% satisfied with.  He declined our offer and said that he loved Focus.  We could not help Mr. [redacted] with the cosmetic issue.  Again, we offered to trade him out of the Focus into a different car.  Again, he declined our offerMr. [redacted] purchased this vehicle after test driving and inspecting it on the lot.  We gladly replaced the headlight but we cannot address the cosmetic issue with the vehicle.  [redacted]Office ManagerKnox Budget Car Sales716 S. Hwy 31WMuldraugh, KY 40155Phone ###-###-####

Ms. [redacted]'s complaint and statement that the Dealership has not made any efforts to fix her car are inaccurate.  As stated before, we were told that the vehicle's problem was a dead battery, acknowledged by her brother [redacted].  The General Manager asked [redacted] to please go check the battery on the Sentra before sending a recovery vehicle to assist Ms. [redacted]'s problem.  Approximately an hour later, [redacted] called back to the Dealership and informed the General Manager that the car did indeed have a battery issue, he was able to start the car, and was currently driving the car around with no problems or warning lights on.  No contact has been made from Ms. [redacted] to the Dealership since that day until we were notified by the Revdex.com of her written complaint.  We believe this to be a classic case of "Buyers Remorse" and not a true mechanical issue with the vehicle.  If however there is a problem with the Nissan Sentra's battery, we will be glad to have it tested and replaced if needed.  Unfortunately automobiles are mechanical items and they do break.  The good part for Ms [redacted] is that her vehicle is covered under warranty, however we told her this on the initial call to the Dealership and she refused to take the car to the Service shop for further inspection.  So again, at this time we feel that Ms [redacted]'s real problem is "Buyers Remorse" and not mechanical issues that are keeping her from day to day activities such as school, work, ect... [redacted]Office Manager

Ms [redacted] purchased a Jeep Cherokee at Knox Budget Car Sales on January 27, 2017.  Her temporary tag was issued until March 27, 2017.  When Ms [redacted]'s tags were received she was notified by the sales person that they were here.  Ms [redacted] told him to mail them to her which he...

did.  Ms [redacted] came in the dealership days later informing the salesperson that she hadnot received her tags.  She requested that a second temporary tag be given to her.  She was told that we could not do that because it is against Motor Vehicle Rules and Regulations.  Shewas asked to wait a few extra days to see if the tags arrived in the mail, or she could go to the local DMV to request a new tag.  It is an unfortunate situation that we apologize for and wehave no issue reimbursing the cost for a duplicate tag.