Blackstone management Reviews (%countItem)
Blackstone management Rating
Address: 2A Industrial Park Dr, Waldorf, Maryland, United States, 20602-2729
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This company is very professional. When they took over our neighborhood you could see a difference within weeks. They do inspections on a regular schedule. They follow up on the issues found during inspections. Our neighborhood has never looked better.
Great client service, very helpful and knowledgeable about the services that are provided by their company. I would definitely recommend this company.
Blackstone Management is the best property management company that I have had the pleasure of working with in the metropolitan area! No other management company can compete! Very professional with prompt communication and responses. They have a wonderful staff who are very attentive and easy to work with! The are readily available and act expeditiously to any issues that arise within the property. They are very receptive and logical to the feedback of their clients. They do inspections on a monthly basis to prevent any issues before they occur. They are always a few steps ahead with superb technology. They have a mobile app to make requests and communicate while on the go. Impeccable service!
thank you for the kind words! we will pass this along to all the staff.
hey are super rude and EXTREMELY unprofessional. The bottom line they think they are above the law. I have paid my monthly dues on time and each time they keep adding late fees and missed payments on my account which they cannot prove but I can and have tried but they keep rejecting. Try to call them-before you finish speaking, they jump on defensive. What kind of customer service is this? The service provided by this company is so bad - I'm surprised why it is still in business-worst service in America.
Mrs. James, first let me start this response by stating that we have worked with you over the last three weeks on the same issue and provided all of the requested information in a timely fashion. If anyone needs to review any and all response, they are welcome to reach out to us. At the time of your call you indicated there were missing payments and we have provided the information as to how to rectify that, at that point you insisted they were being paid through your bank in which we indicated that your bank mails checks to us they are not made through ACH meaning some of the checks that were mailed must not have been received. At that time you demanded to speak with someone else because you told us we were stealing your money, you spoke with another manager and that manager pulled 2 of the last checks that your bank sent to us to show you an example of what they send and prove that they are not sent electronically. You then became extremely rude using profanity and threatening physical violence. That is completely unacceptable and will not be tolerated, our staff and our board members work far too hard to be treated with disrespect and threats of violence. Until we are provided with a copy of the front and back of each check that we have identified as missing to prove that it was actually received by our office, we are not able to take action. We process all 200-unit checks from your community each month with no issue and received very positive feedback from all of the owners in your community. If you would like to continue the conversation to rectify your account you were welcome to contact our office however please do so in an acceptable and professional fashion, we will not tolerate foul language, disrespect or threats of violence.
Blackstone management is a scam. They will rob you of every penny they can. I moved for work before my lease was up, which is permitted in the lease. They gave me hell. I found a new tenant to sign a new lease and move in. They never refunded me for the last 9 days of the month, since I had paid for a full month. They also gave me nothing from my deposit back, charging $750 for a “transfer fee” for the new tenant to move in. On top of that, they charged me over $600 for carpet damage that was from the previous tenant which I stated on the move in checklist. The condition of the apt was disgusting upon move in. The last time I called about being refunded for the last 9 days of the month and the security deposit I was hung up on twice and belittled by the owner. Yes, I know “all calls are recorded” so if you go back and listen you’ll see that I was completely disrespected. They will say and do anything to make sure they get their money. Biggest mistake I ever made was signing a lease with them.
We thank you for your feedback and are very sorry you had a bad experience. However In the name of full transparency we’d like to give a full overview of what happened. One item you forgot to mention in your review was that your lease still have a balance of four months on it when we agreed to allow you to break it early, that was the $750 fee agreed-upon when we allowed you to break the lease. Out of thousands of leases that we oversee we very rarely let tenants break a lease however due to the large number of tenant complaints at the property and several issues with the police involving yourself and your roommate/spouse the decision was made to allow you to vacate the property early. At that time we gave you a full description of how the process would work and you agreed to the $750 fee, we also informed you that you would be responsible for any damages done to the property in addition to the fee that had already been agreed-upon. When inspecting the property we did find several cigarette burns in the carpet that unfortunately we’re not able to be repaired, this claim is supported by numerous reports from fellow tenants on the property that individuals from inside of your unit would throw alcohol containers and cigarette butts out the windows at all times of the day. We certainly have these claims on file and you are more than welcome to inspect them if you requested. Also we do record all phone conversations coming in and going out of this office, it looks like the property manager and her supervisor tried on several occasions to have a conversation with you at which time you became very belligerent and hung up before any productive conversation was able to of been had.
We do show that on April 1 we did send over the disbursement of the security deposit along with the definition of that to include photographs of damages and a credit for the prorated rent (which is not required by law) You are welcome to reach out to the office if another copy of this form is needed, we also make this information available for public view being that it is involved in a public dispute, anyone reading this review is also welcome to this information as we make all responses public.
We are very sorry you felt the need to provide false information, you are welcome to contact our office with additional questions or if additional clarity is needed.
On February 27 2019, my home that I am renting from Blackstone Management had a major malfunction with the hot water heater in the unit. The malfunction caused a major leak in the hot water heater causing water to run to the front door and severely saturate the carpet in the basement area. We filed a maintenance request with Blackstone Management and they sent a representative from their maintenance team to repair the water heater. The maintenance representative repaired the leak by placing a pipe on the hot water heater flowing the water into a drainage pipe under the home. Co-located with this pipe is a shark bite valve that can be turned left or right. This valve is being used to stop the flow of water in the home coming from the hot water heater. This valve nor pipe was present when we began our lease and is considered a temporary fix for a major leak within the hot water heater. When this valve and pipe was installed on the hot water heater neither myself nor my wife was notified this was the fix for the hot water heater. We were not notified verbally or in writing. This valve was not labeled with any type of warning or any other identification notifying the consumer of its function. If this valve is nudged, bumped, pulled, or slid without recognition this causes a major flow of water from the hot water heater to the drainage pipe under the home. Within the last three months, the hot water began to flow water into the drainage pipe without my knowledge. This led to a $13,000 water bill from Charles County. After explaining to Charles County the incident that occurred, the bill was lowered to over $6,000. I have notified Blackstone Management and their associated partners in *** of my issue. I have requested assistance in the resolution of this issue but I have not received any salient results. Blackstone sent a licensed plumber to the home to check the issue and he had never seen a fix like the one Blackstone Management Maintenance department chose to make without any notification to the resident. He took off the valve in the stopped position so that it could not be altered causing water to run any further. This is an urgent matter due to the amount of the water bill that I am not capable of paying in full. I am currently liable for the bill due to my household being the consumer of the water. I would like this situation resolved immediately due to the negligence of the installer and the lack of notification of repairs made in the home.
April 8, 2020
Dear ***,
This letter is in response to a complaint we received that was filed by ***, Complaint ID. On February 27, 2019, *** put in a request reading "the first floor amount of water is leaking, it's all over the carpet almost running to the front door." As a response to his request, we sent our maintenance tech to his property to inspect this issue on February 28, 2019. Upon inspection our maintenance tech found a valve that had not been installed by the builder, at that time he installed the valve correcting the leak (attachments E 1-5.) After these repairs were made the maintenance request was closed and no further maintenance requests for this issue were made by ***
On March 5, 2020, I received an email from *** at 3:08 pm, please see attachment B showing our conversation as it relates to this matter. When he received his water bill, he emailed me a copy of it, (attachment C 1-2) in the amount of $14.755.34. Once I received the water bill, I made a phone call to Charles County Water and Sewer regarding the abnormally high bill, I was informed they were aware of the anomaly and currently looking into the issue. On March 11, 2020 we were advised by the County Water and Sewer department to have the property checked for a potential leak. On March 11, 2020 we contacted *** that checked the property and did not find any leaks (see attachment F). After reviewing the information from *** we contacted *** and Charles County Government to notify them that no leaks had been found at the property.
After taking the above listed measures and finding no leaks on the property, we informed *** that he would need to dispute the invoice independently with the county as it was not a result of any issues with the property. As you can see by attachment D, the county did take responsibility for the billing error and made credits to the account as necessary. Further inspection of the water billing invoice shows that *** was in agreeance of the amount owed after the adjustments added by the county. And made payment of $396.34 to pay the account in full on April 1, 2020. To verify this information you are also able to visit https://www.charlescountymd.gov/services/water and-sewer-billing and review account number ***.
It is our opinion that this never involved any issues with the property and was simply a billing error on the part of the Charles County Government, as proven by the account statement (attachment D). As such we request this claim be closed in Blackstone Management's favor. If you have any additional questions or concerns please feel free to reach out to me at or *** blackstoneam.com.
Regards,
Bethany S.
Property Manager
I have lived in my subdivision for 18 years and Blackstone Management has been the best management company we have ever had. They are always on top of things when we reach out to them. I would really recommend them if you are looking for a management company to manage your subdivision.
Debbie B.
Management lacks customer service, is non responsive to calls, and a complete pain to speak with. It is abundantly clear that whoever eventually answers the phone should not work with people but should instead count widgets and be limited to simple repetitive tasks as they don't know how to talk to the residents, need training on how to speak to the residents. Professionalism is non existent with this company.
I received a violation notice on the June 6, 2019 for the removal of trash cans from view. No problem I removed my trash can but when I look around my neighborhood I am not the only person who has my trash cans in front of my garage. Speaking to my neighbors it seems that I am the only person in my development who received a violation notice.Because I have previously called and complained regarding the issues raised above, and not one single neighbor received a violation for leaving a trash can at the garage, it is apparently retaliation simply for seeking a professional on the other end of the phone. I will be reaching out to housing enforcement to see what can be done to stop this. At no time was I rude or disrespectful. Quite the contrary, I am met with disrespect, disregard, rude comments, and "street" language from Forest Badley, Manger who now seeks to retaliate against me.
In the 5 years of living here Forest has been disrespectful to me. I don't know why as I don't call the office unless I have a question. If I call the office it's to ask a question. I was told today that I called there several times today, I had a question and his several times were 2 and no more than 3 times I called. But if you saw that I called (2) times why wouldn't you answer the phone. On my third call Forest answered the phone in a very rude matter he said you keep calling here. Notably my purpose for calling was to pay HOA fees for the entire year.
The manager hung up on me. Rude, Rude, Rude... This is unacceptable from any reputable company and high time that residents insist on employing (yes our fees pay this company's salary) a new company.
Linda B, thank you for your feedback. We completely understand that it can be very frustrating when your account is sent to collections for non-payment. However to clarify some of the miss-leading statements in your review we do record all phone calls made to and from our office, after our customer service team reviewed your multiple conversations on June 26, 2019 we found that our staff was more than courteous and forthcoming with information. We provided you with your account login and the balance outstanding to the association along with the attorney’s contact information and even offered to forward you to our payment center to be able to take a payment by phone, unfortunately at that time you did not seem to be satisfied with the service and became verbal abusive to staff. While we do respect all of our customers and try to help everyone as much as possible we do have to draw the line when it comes to using foul language.
Lastly to clarify your point about the inspections, we do random inspections at the direction of your Board of Directors once a quarter for your community. We don’t only look for trash cans we look for other things like Rotten-wood, yard maintenance, missing shingles and shutters etc. we’re very sorry that you feel singled out and we can assure you that is definitely not the case as we would not make a trip into a community just to inspect and send letters to one homeowner, sometimes we find that neighbors may not be forthcoming with their violations because they simply may be embarrassed, you’re welcome to visit *** For more information on violations and the process that we used to inspect communities.
We hope that this response has clarified some of your statements and as always if you need additional information or help we are always here for you, please feel free to reach out as needed.
If your looking for property management services there is only one company I’d recommend in the entire dmv area and that’s blackstone Mgmt . Blackstone has a wonderful staff of people that handle all your different needs when you call there polite and well mannered they look to solve any issues you have quickly. They have managed multiple properties for me in the last 5 years and each time the experience is even better the owner mr. Baggarly is easy to work with and takes care of any issues you have like I said the best Property Mgmt company I’ve ever dealt with . Don’t waste your time with the rest blackstone Mgmt is the best.
Thank you so very much for your feedback, We truthfully appreciate working with wonderful customers like yourself !
This complaint being filed is against Blackstone Management. It is an HOA company. I am selling my house and I needed to order a resale package which includes HOA documents for the buyer.
The order was processed on 05/03/2019 for $159.00. I then received duplicate orders on the Morning of Monday 05/06/2019 and in the afternoon the same day. I contacted the company on Monday afternoon after noticing the two extra transactions. They implied that I would have entered the information each time. I explained to them that I did not re-enter/re-order the same product. After argument, the customer service rep stated that he would refund both of the charges for Monday but continued to imply that I would have to had ordered it each time. I did not re-order the re-sale package and no one has my bank card. No one would take my bank card and order a re-sale package. There is no other fraudulent bank activity regarding my bank account.
On Tuesday morning, May 7, 2019. I received another $159 charge to my bank account. I contacted the company again and again they defended their process suggesting that someone who has my card would have to had entered the information to order the resale package. Both customer service representatives explained that there was nothing that they could do on their end to prevent my bank account from being charged. The first rep I spoke to also stated that he heard of an issue before similar to mine but suggested again that it would have had to be entered on the customers end.
To whom it may concern.
*** called our office May 6, 2019 at 4:09pm and indicated that his card had been charged twice on May 6, 2019 and May 2, 2019 we have attached copies of those charges for reference. At that time we indicated to *** That the only way for our system to charge his card on multiple occasions is for the information to be put into the online forum. Once a credit card is charge we do not retain the information to be charged again. We use an online credit card processing company called ***.com this is their policy to not store any information. As you can see from the enclosed charges and request these were all done days ans hours apart from each other, so this was definitely not a glitch in our system.
We did indicate to *** that we would certainly refund the overpayment immediately and informed him that he may need to speak with his realtor or someone else that may have inadvertently made this request on multiple occasions. We have enclosed a screenshot to prove that the returns have been processed on our end.
We are absolutely sorry for any confusion that this may have caused the homeowner in the process to order a resale package is defined on our website www.blackstoneAM.com to make sure all homeowners know how to put in a request when needed. We have also include a copy of the how-to guide that is available on our website and that is available in our office.
Please let me know if any additional information is needed on this situation. Everyone here at Blackstone Management strives to a give a positive customer experience to everyone.
Thank you for your time
Forrest B
The water throughout my apartment (bathroom sink,toilet,tub, kitchen sink, and washer) smells of sewage and it's coming out brown. It's been this way since Friday the 22, 2019. I've been attempting to put in a maintenance request however the website will not allow me to do so. I sent the property manager an email and as of today I have no updates and the water remains the same
The Property Manager of *** Amanda G sent a notice out to all tenants on Thursday, Feb. 21, 2019 that the water would be temporarily shut off as we were having a plumber come out to fix issues we were experiencing in a unit. The notice informed tenants that the plumber would be on site between 1pm and 3pm on Friday, Feb. 22, 2019. Please see the enclosed email to Ms. from this series. Sunday, Feb. 24, 2019 at 1:39am we received an email communication from Ms. stating that she was having issues putting in a maintenance request and that her water turning brown. Please see enclosed email. This communication was forwarded by Amanda G the Property Manager to the Maintenance Department at Monday, Feb. 25, 2019 at 7:40am. Monday, Feb. 25, 2019 tenant was contacted by phone when Maintenance Department opened at 8am. Tenant was informed that her email was received by the Maintenance Department and we updated tenant that the Charles County Government Water Department will be on site so additional repairs can be made to alleviate the problem. Notice of continued repairs were sent to all tenants please see the enclosed. Tuesday, Feb. 26, 2019 tenant responded back to Notice email that her unit is still having issues with brown water. An email response was sent back to tenant on Wednesday, Feb. 27, 2019 apologizing for the delay response and that we were waiting on an update from the Charles County Government Water Department. Wednesday, Feb. 27, 2019 tenant was contacted by phone in regards to complaint to rectify the issue. When questioned about how the maintenance request was put into the system tenant stated that she attempted to put it in via our mobile app and it would not process. We then asked tenant the last time the app was updated and she informed us that had not been updated in over a year, which is the reason the maintenance request would not submit properly. We also informed tenant that if the app does not work we do have other options of maintenance requests being submitted to the Maintenance Department such as our main website which is www.blackstoneAM.com, Maintenance Hotline or she can certainly email it to the Property Manager. Please see the enclosed How To Guide that is given to all tenants when signing or renewing a lease and also available anytime on our website listed above.
Thank you so much for your time please let us know if additional information is needed for this complaint.
Sincerely,
Madison R
Maintenance Director
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:The Property Manager of ***s Amanda G sent me
an email entitled “Water Shut Off”. I received this email on Thursday, February
21, 2019 at 4:49pm to be exact. The email response stated the plumbers would be
on site between 1 pm and 3 pm on Friday (this
is the 1st fabrication). The email I received “NEVER” stated the water would be off on Friday, February 22,
2019. There was no date on the letter; therefore I was uncertain about the
exact date the plumbers would be out.
Please see the attached email from Amanda G.
*Sunday, February, 24 2019 at 1:39am- when I arrived home, I
sent Amanda G an email because the water within my apartment was still
brown and smelled of sewage. I was
unsuccessful in submitting a maintenance request all weekend because of an
internal issue with the Blackstone’s website. The reason for sending this email
is because over the course of my lease agreement there has never been a person of
contact in emergency situations.
Please see attached email from myself to Amanda G.
*Monday, February 25, 2019- still no one from ***s
had contacted me (according to the response email Madison stated I was
contacted by phone when the Maintenance Department opened at 8am, this is the 2nd fabrication).
I contacted ***s at 10:36am the morning of February 25, 2019.
I was able to get in contact with Madison R
(Maintenance Director) on Monday, February 25th. I asked Madison “Was she aware of the water
issues within my building”? She replied no! Not that she was aware of
(according to the response email Madison stated the email I sent to Amanda
G*** was forwarded to the Maintenance Department on Monday, February 25, 2019
at 7:40am. This is the 3rd
fabrication). Madison said she’s in the process of sending the tenants
an email that the water will be off shut off again tomorrow morning between 9
am and 11 am. Madison said this needed to happen because there’s a unit on the
property that’s in need of the valves being replaced, because the valves in the
unit has been broken for some time due to them being aged. Madison then stated
that the plumbers would be out tomorrow and she’ll see if the plumbers could
give her an update as to why the water is discolored. Madison and I stayed on
the phone for 8 minutes and 29 seconds (at 10:39am is when Madison sent the email
“Water Shut Off”). In the letter is when she then stated Tomorrow February 26,
2019 the County will be out at 9am shutting off the water. She “NEVER” mentioned anything about
County on the phone call.
Please see attached email from Madison R.
*Tuesday, February 26, 2019 I arrived home at approximately
8:45pm to find once again for the fourth day in a row the water throughout my
apartment is still brown and someone (I’m assuming maintenance or County) has
been inside my apartment without my consent or knowledge. I’m very knowledgeable
about my rights as a tenant and know I’m supposed to be notified before anyone enters
my apartment. I should have received some type of notification as a tenant to
what has been done. I then sent Madison R and Amanda G an email
stating that someone had entered my apartment without consent and also that
there still was an issue with the water system.
Please see attached email from myself to Madison R and
Amanda G and Amanda G response email.
*Wednesday, February 27, 2019 Madison sent me an
email at 8:40am
Please see attached email from Madison R
*Finally, later that day Forrest B (Managing Director)
called me at 1:50pm (Mr. B and I
were on the call for 19 minutes and 56 seconds) and he informed me that he
received my complaint from the Revdex.com and he apologized that I
felt like I had to report this complaint to the business. He then compared the length
of time by stating that he could see if this was a problem that had been occurring
for 2 weeks as compared to 4 days. I interrupted him and said 4 days is long
enough to go without having working water. I asked him did he go home all
weekend to dirty and smelling water and he said no but he has in the past and
it was nasty! So I told him he could definitely empathize with my frustrations.
Mr. B told me that I really hurt him as a business owner by putting in
this complaint with the Revdex.com and he has a family that he has
to support by managing properties. Mr. B also mentioned to me that when
someone wants to do business with him in the future they will always see my
complaint because the compliments always stick to the website.
It appeared that he wanted sympathy from me but no one had
sympathy or compassion for my family and I that weekend up until Wednesday
evening when I had brown and smelling water. Mr. B then told me if I’m
not happy or satisfied that I’m currently on a month to month lease and I can
put in my 30 day notice to vacate the premises (that really upset me because I
felt this was an act or retaliation, bullying, and a threat). I told Mr.
B*** please don’t threaten me and he said it’s not a threat I’m just giving
you your options. I felt this was uncalled for because not one time in my
complaint to the Revdex.com did I mention anything about moving. I
simply wanted my water fixed. I explained to him how I’m a good resident, I pay
my rent on time, and I’m not a disturbance to the JSB property. Mr. B
then asked me what type of phone I have and I told him an *** and he said
when is the last time I updated my app and suggested that was the reason I was
unable to submit my request. I told him
I have a new phone and the app was updated. In the email response they stated I had
informed them that I haven’t updated my phone in over a year. THIS IS THE 4TH FABRICATION).
I put a maintenance request (Request
#***) in back on November 1, 2018; so the app on my phone works just fine.
At the end of the day the Revdex.com complaint
could have been avoided by simple communication and following up with me. If these
actions took place I would have never started sending emails and complaints.
There has been an issue every time I have submitted maintenance request
therefore I finally decided to put in a service complaint on the Revdex.com website.
As of Thursday, February
28, 2019 the issues with my water has been rectified. My water is clear and has no smell.
Regards
Date: Tue, Mar 12, 2019 at 2:18 PMSubject: Complaint ID# ***To: *** <***>Bria, Thank you for calling me, Please see the below for the file. Let me know if any other info is needed. With all due respect to the tenant at the property, all of the information submitted with our previous response is 100% factual as we submitted evidence of each claim, As far as the claim that she made it she was unable to put a maintenance request and even if the mobile application was not working on her phone correctly she could still visit the Blackstone Management website www.blackstoneAM.com ( enclosed is the form that we give all of our tenants to let them know how to place a maintenance request online) she could call our maintenance hotline or as she is always welcome to email the property manager. We have proven that we gave as much advance notice to this issue as possible and responded very promptly to her complaints. I would also like to further point out that this issue was not something that Blackstone Management nor the property had any sort of control over as the water coming to the building is supplied by Charles County Government not the property itself. We strive to make sure we give our tenants at all of our properties as much notice and warning of any major repair as possible. Our goal is to not interrupt their daily routine if at all possible. Please let me know if any additional information is needed in this instance and again we certainly apologize for the inconvenience to the tenant however as a management team and a landlord we did everything possible to rectify this issue. Forrest B, CMCA, AMSManaging Director
Blackstone management manages the Deerwoods Townhome community in conjuction with the Deerwoods TownHomes Home owners association. Blackstone overseas overall maintinance of all common areas within the Deerwoods community. Blackstone has been made aware of trash that was illegally dumped in a common area within the community. Blackstone denied my initial request and classified it as a "resident to resident issue". This is incorrect since Blackstone overseas maintaining all common areas. Residents in the community are not required to cut grass, remove snow, repair concrete or any other issue that may occur in a common area. Residents also pay yearly HOA fees that should cover any cost that might accrue for such a matter. If I removed this on my own, it will cost me additionally after I've already paid my dues in a timely manner. All I ask is for Blackstone ensures that trash is removed from the common area
To whom it may concern,
Please see the below response to Complaint ID # ***
On August 13,2018 at 2:54pm Mr. *** reported "Bags is trash“ being left by the grounds crew *** to our office (see that attached report) by our website as a violation, after itwas reviewed Christan Strybing noticed this was not the owners landscaping bags it was a vendor and we called the grounds vendor and the report this after it was reported to the vendor it was closed onour end and Mr. *** was notified at 4:10pm by myself.
On August 14, 2018 at 9:13am the gourds vendor *** called our office to confirmthis has been done and to let us know this fell off the service truck they had in the community the day before.
This issues was closed out less than 24 hours of our office being notified.
Please feel free to reach back out to us if more information is needed.
Regards,
Forrest B, CMCA, AMS
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
***
Blackstones response is a total fabrication. Attached you will find my initial request on August 10th which was denied on August 13th. You will also see where they told me that it was a neighbor to neighbor issue. You will also see where they said the landscaping company was not the source of the trash. All dialogue between me and blackstone is contradicted in their reply. Please feel free to reach out to me if any additional documentation is needed
Move here in January supposed to be a quiet community someone has been killed.my tags stolen now they towed my car..have proper parking pass but was told because of a tag stolen on there property its was towed there rude we pay 950 and a water bill thats split between every resident in the complex..they claim to have no corp.office and stated we all have problems and was rudely hung up on.I have a disabled son and is on fix income.
To whom it may concern,
We are responding to the complaints that you have sent us. The tenant called us to state her tag was stolen from the rear of her vehicle. We have never received a police report from her or has the police department contacted us about her stolen tag. She only called to state it was stolen and we informed her to contact the police (which she did days later). Without the police requesting video footage from the day her tag was stolen We will not go and search the cameras. Regarding her vehicle being towed, she and her boyfriend were warned multiple times to remove the vehicle from the property until it had proper tags or to get a new tag for the rear of the vehicle. They had plenty of time to do so, but did not listen. The vehicle was tagged with a warning sticker on June 21,2017 and was towed June 22, 2017. They stated there was not a tag on the windshield ( I was at the property on June 21, 2017 and saw the tag on the windshield that the tow company placed). Either way with the towing company the vehicle is visibly inoperable due to the accident. The tenants were about to be evicted in July for not paying their rent as well. We have also had nothing but trouble with them recently, from restraining orders, complaints from other tenants that she is threatening them. In regards to speaking with the corporate office she spoke with the owner of the company. Unfortunately we will not be refunding her for the tow expense due to multiple warnings. if you have any questions or concerns please feel free to contact us!
Thank You
Amanda G Property Manager