Mrs [redacted]. Again I'm sorry your having a problem with the material we sue on your home. Window Max is a state licensed contractor. We do not manufacture anything. The state of Virginia requires us to provide a one year labor warranty on anything we install. Window Max normally extends this to five years to cover anything that is covered under warranty from the manufactures we use. I have offered to fix your problems at rate that is 50% our standard charges since the manufacture is not covering this claim. Again if you would like to talk to the manufacture please call [redacted] in Roanoke at [redacted] [redacted]Window Max
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The woman I spoke to at WindowMax did not say they would try but that they would be here by the end of the week. I realize that it nearly a 3 hour drive for them to come here but when someone calls and tells me, himself, that he will be here on a certain date and at a certain time I expect him to be here. As for the window sash that arrived yesterday; I happened to be going out for the mail when I noticed it sitting against the wall of the house. I have a doorbell outside my front door and can here it both upstairs and in the basement. Whoever delivered the window didn't even attempt to let me know they were here otherwise the problems with the sash could have been taken care of at that time. As it was I was able to fix the problems and install the sash myself. Again, the issue of quality control comes up. If they had taken time to inspect the sash when it arrived at their business they would have seen the obvious problems and corrected them before dropping it at my house. I have a call to the manufacturer waiting for them to respond to let them know that I do not need another sash. I will, in the future go to this business' competitor if I need any work done and will not recommend WindowMax to any of my friends or neighbors.
Regards,
[redacted]
Please see the ICC-ES Report provided by GAF reissued on 1/2016ease see 4.8 Installation and 5.6 Conditions of useI would like to state according to the attach information Window Max Inc. followed all building codes and installed the roof properly. I still believe your problems arose from improper flashing and that was not part of your contract. To remove old siding and replace flashing.I do apologize again for not being more responsive in your request for service last year. This is not a excuse but I do deal with multiple issues on a hourly basis and I'm sorry your request for service “fell thru the cracks”. I would like to state that last week we received your certified mail requesting us to fix your problem that said if it wasn't fix in 10 days you would notify the Revdex.com. There was one little problem we received the letter 7 days after you made the complaint. For all these reasons we are refusing to refund $3750 The section you demanded to have Snow and Ice Shield on should not have it on due to it is not vented properly by code. There is no way properly vent sectionI have also included to sections from VA build code concerning the items in question and if we installed your roof properly and according to building code1507.2.8 Underlayment application. For roof slopes from two units vertical in 12 units horizontal (17-percent slope) and up to four units vertical in 12 units horizontal (33-percent slope), underlayment shall be two layers applied in the following manner. Apply a minimum 19-inch-wide (483 mm) strip of underlayment felt parallel with and starting at the eaves, fastened sufficiently to hold in place. Starting at the eave, apply 36-inch-wide (914 mm) sheets of underlayment overlapping successive sheets 19 inches (483 mm), by fastened sufficiently to hold in place. Distortions in the underlayment shall not interfere with the ability of the shingles to seal. For roof slopes of four units vertical in 12 units horizontal (33-percent slope) or greater, underlayment shall be one layer applied in the following manner. Underlayment shall be applied shingle fashion, parallel to and starting from the eave and lapped 2 inches (51 mm), fastened sufficiently to hold in place. Distortions in the underlayment shall not interfere with the ability of the shingles to seal. 1507.8.4 Ice barrier. In areas where there has been a history of ice forming along the eaves causing a backup of water, an ice barrier that consists of at least two layers of underlayment cemented together or of a self-adhering polymer-modified bitumen sheet shall be used in lieu of normal underlayment and extend from the lowest edges of all roof surfaces to a point at least 24 inches (610 mm) inside the exterior wall line of the building
Mr. [redacted],I glad you finally received your refund check. You did not mention anywhere in your complaint that you had a roof leak. We installed a patio cover on the back of the home and when we installed it you were notified by two different installers that the roof on your existing home need major repair. I have talked to the installers and they informed me that your daughter's husband would replace the missing shingles. I would recommend calling a roofing company and have the entire roof replaced. There were several places that the wood under the shingles was completely soft due to rot. I feel this complaint should be closed because we have settled all issues in the complaint. Braden Miles
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not feel my issue is resolved as Mr. [redacted] knew the trim was defective & subject to peeling. I never received a letter from Window Max. It also started peeling a few years ago. I think the peeling window trim should be replaced free of charge due to the fact that Mr. [redacted] told me the trim he used was defective. I paid extra for these windows due to Mr. [redacted] guarantee that he would stand behind his work. The trim he removed had been there for over 30 years & never peeled.Thank you,[redacted]
Mr, [redacted], I understand you are still not happy with the vinyl railing installed on your front porch. On November 7 our crew came out and replaced the front section of railing and straighten the front porch post. They had to move the post so the custom vinyl gate that was ordered would fit properly. Your gate has arrived and we would be happy to install it now. We also have all your documentation for your tax credits ready to send out of the office. Please call our office to set up a time so we can install the gate. Braden MilesWindow Max Inc.,
A default letter is provided here which indicates your acceptance to have the complaint be handled through Arbitration.
Revdex.com:
I would like my complaint ID [redacted], to be handled through an Arbitraion hearing.
Regards,
[redacted]
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We still have not received the check you said you mailed November 28.
Regards,
[redacted]
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am writing because I see you have closed out my complaint against Window Max - Compliant #[redacted] - I thought I would forward you the e-mail below form Braden Miles with Window Max dated September 2015. As you can see below after several e-mails and a in person confrontation during the summer in which he stated he would do the repairs needed as he does below - but after not showing when stating he would be there in 2 weeks below and admitting that ice & water shield was needed then ignoring my follow up e-mails after this one asking where they were - you can see how frustrated we became. I believe whatever business rating his company has should be down graded and if not I'm not sure what good it does to complain as a consumer. Because of non-responsiveness by the business dating back 4 years we hired another contractor to redo the work at a cost of $3750.00 to us. Part of the proof is below and I would hope you would add this to your file. Because of the poor workmanship and lack of response we refuse to let him to the work which he has admitted he would do on a number of occasions but then did not - just like below.Thank you for what assistance you have provided and I hope you better understand our side of the story and why I have stated the business was lying. From: [redacted] Sent: Tue, Jun 9, 2015 3:32 pmSubject: Past Installation WorkBraden, My neighbors [redacted] said I should contact you one last time concerning a roofing job that you did for us a couple of years ago. We had contacted you after installation with several issues - some of which you eventually addressed but two issues still remain. 1). We still have water leaking behind the gutter area going down the back steps due to no drip edge / flashing being installed under the new shingles that were put down just before the gutter.2). We still have water that leaks through the front porch soffit when it rains. This seems to be due to know flashing installed along the slope line between one roof pitch & siding where the roof slopes. This is according to roofing experts that we had come out earlier this year. Our concern is that if not fixed the soffit boards or the trim work covered by siding behind the gutter will eventually rot out. We explained to [redacted] that he have never corrected the problem - but they felt that you might correct the issue now since you apparently reorganized and no longer have the same partner. Thus we are contacting you to see if you will finally address the issue. One estimate we already got was $1,000 to correct the problem created by your installers not doing the proper work. Please do not hesitate to contact us - if we hear nothing then I'll know your response and will inform folks accordingly. Thank you, [redacted]Sent: Wednesday, June 10, 2015 8:12 AMTo: [redacted] Subject: Re: Past Installation WorkMr. [redacted], The last email and communication I received from you on 9/23/12 stated that the problems had been fixed. I can not address issues if I do not know there is a problem. I will stop by and take a look at the issues either later this week or first of next week. Braden MilesWindow Max Inc.From: [redacted] To: Braden MilesSent: Wed, Jun 10, 2015 8:20 amSubject: RE: Past Installation WorkThank you - but these issues were never corrected and have existed since the job was done. What was corrected was the vent cap issue that was leaking into the house in the bathroom ceiling, and the missing shingles that were not done correctly going down the valley on the back side. I did speak of the issue several times and sorry if you did not understand they still existed.From: Braden MilesSent: Saturday, June 13, 2015 7:04 AMTo: [redacted]Subject: Re: Past Installation Work Yesterday we added drip edge over your back steps. Please check water draining when it rains. I should have the roofers there Monday or Tuesday. Braden MilesFrom: [redacted] To: Braden MilesSent: Sun, Jun 14, 2015 6:46 pmSubject: RE: Past Installation Work Water continues to drain behind the guttering (although quite a bit less) and it either is running behind the vinyl covering the soffit board that the gutter attaches to (because water accumulates on the ledge of that vinyl underneath the gutter to the inside) or it runs down and the behind and then accumulates. Saw it occur twice this weekend - on Saturday after a rain and Sunday.Your folks should easily see it dripping from the bottom of the soffit venting over the front porch - even was dripping this morning just from dew that accumulated. They should also be able to see how wet the front door mat is where it drips down when it rains - middle to upper left corner / side of the mat as you face the door.Thank youFrom: Braden MilesSent: Thursday, June 18, 2015 8:44 AMTo: [redacted] Subject: Re: Past Installation Work Please look at your paper work and send me the color of your shingles. We had a office fire about 2 years ago I have your paperwork but it was soaked by thr fire dept. It is now covered with mold and I just don't want to handle it unless I have to. Our plan is to remove all old shingles and part of your siding and install flashing and ice and water shield over the area. This should take care of the problem. If you can scan your contract that would be great and send to me.Braden MilesFrom: [redacted] To: askthewindowproSent: Mon, Sep 21, 2015 8:03 pmSubject: FW: Past Installation WorkBraden - it has been since July 2nd that I sent this e-mail - now it is September 22 - over 2 months - are you ignoring us? Been sending you e-mails about every 2 weeks since. I would appreciate the common courtesy of a reply please.[redacted]Date: Sat, 26 Sep 2015 07:48:03 -0400From: [email protected]: [redacted]Subject: Re: Past Installation WorkJust found all your emails in our span folder. Thank you for the call. Sorry Roofing crew will be in your area week after next. I have the matching shingles in my warehouse. I will call no later than Thursday to set up a time to fix the drip. Braden Miles
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not ever remember receiving a quote of $1,000.00 to fix the issue and would like Window Max to provide where I so stated that amount. We have had another contractor fix the issue as of last Thursday which required to removal of all shingles on the front side (street side of the home) and once removed sections of wood were found to have rotted due to the poor workmanship from 2012 and the continual ignoring of our calls and e-mails since 2012. I have pictures of the damaged area and the fact that Window Max installed ice & water shield in the valley's but not on the flatter portion of the roof resulted in the areas failure and continual leaking leading to rotten wood. After the roof was finally fixed this past Thursday no leaking is occurring now. Our cost to fix the issue was $3750.00 and unless Window Max can produce an e-mail from me or other written quote from me we expect a refund of $3750.00 - if Window Max can supply that e-mail quote then we will settle on the $1,000.00 refund being offered and expect any refund to be paid to us within the next 10 days.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Mr. [redacted] was aware of the windows peeling prior to the warranty expiration! He also informed us at that time the roll of trim he used on our home was defective & subject to peeling. At the time the first window peeled we requested all the defective trim be replaced. Mr. [redacted] informed us that it wasn't necessary as he would re-trim each window as it peeled. He NEVER informed us there was a time limit on the warranty on the trim. He is just now saying the trim is no longer under warranty. I called him for 5 months& I never received a response until I contacted the Revdex.com!!At this point the only resolution to this problem would be a refund of $825.00 which we paid him to trim our windows. Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Mrs.. [redacted],Again I'm sorry your having a problem with the trim coil around your windows. Attached is the letter from the manufacture stating they do not warranty the trim. We did not know at the time of install which was over 8 years ago you would have this problem. Our standard charge for wraping a windows is $75. I would be happy to offer you to do the work at%50 off and wrap any window you have for $37.50each.Please contact the manufacture [redacted] at [redacted] if you would like to complain that they are not standing behind their materialBraden [redacted]Window Max
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am sorry but the contractor is lying - I have e-mails within the last 12 months indicating they knew the issue was still resolved and offering / indicating an order of shingles to correct the problem. I also have neighbors who are witnesses to the response. I do not accept the contractors response. The contractor has failed to address the remaining issue for nearly 4 years now and this no responsive and evading the issue has now caused other damage and in order to color match the shingles the entire front side of the house has to be re-roofed and ice & water shield HAS to be installed AS also indicated by GAF (maker of the shingle) and at least 3 other contractors. I will only accept payment in the sum of $3,750.00 (cost of us having another contractor do the work.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I paid extra for these window due to the fact that Mr. [redacted] promised to stand behind his work. Mr. [redacted] informed me that the trim he had used was defective. He should have replaced it at no charge due to the fact the material he used was defective. I should not have to contact the company as he knew the materials were defective.The trim started peeling about 2 or 3 years ago. I asked Mr. [redacted] at the time about replacing it as it was defective. He stated to myself & my husband that he would replace the trim as it peeled. I now have 3 more windows that are peeling.Everyone I know who has had their windows replaced has never had this problem!!!As stated Window Max should stand behind their work especially since the materials they used were defective.
Regards,
[redacted]
A default letter is provided here which indicates your acceptance to have the complaint be handled through Arbitration.
Revdex.com:
I would like my complaint ID [redacted], to be handled through an Arbitraion hearing.
Regards,
[redacted]
Mr. [redacted],
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I contracted with Window Max to purchase & install replacement windows & wrap the windows. I did not contract with [redacted]. I have already paid you once to wrap my windows. If I understand you correctly you are saying you are not willing to stand behind your work even though the materials you used were defective. It seems you are also stating that window wrap isn't expected to last more than 8 years which is unheard of. The materials you used on my home were defective! You even stated yourself that you received a bad roll of aluminum that was subject to peeling! It should not be my responsibility to pay for repairs when your company is the one that installed defective materials.At the time the first window trim peeled you stated that the trim was under warranty. I stated at the time since the materials you used were defective shouldn't all the trim be replaced since it was defective. You stated to myself & my husband that wasn't necessary as you would replace each window trim as it peeled. If I understand your response correctly you are saying you are not willing to honor your word. My husband & myself took you at your word. I guess that was our mistake.I did not purchase the materials from[redacted] I purchased the materials from Window Max with the guarantee that you only used the best quality materials. While the trim was under warranty you wouldn't replace all the trim to prevent additional peeling even though you knew the material was defective. I feel you should replace the trim at no cost as I paid you the first time in good faith.The attachment you sent did not open. It was a login to AOL.Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
On 7-1-2015 work was completed on my house, except for porch gate to be installed around July 18. Later defective work was discovered. After 2.5 to 3 months of No Response to denial, Brandon Miles of Window Max came to my house and agreed work was performed incorrectly. Brandon told me he would straighten post beside steps by moving top of post over to install gate. Workers came on Friday Nov. 7 while we were out of town and moved the bottom of the post over by kicking it which put the bottom off center to the steps. This is a much worse mess than I had before.
Mrs. [redacted]I would first like to say I'm sorry that your project took so long to complete. As I have stated before, I have complete control over my crews. The new siding and new windows, doors and railing and roofing were completed by my crews. I told you from the start I would have to sub out...
the foundation concrete and brick work. I do agree we had problems with those sub contactors. I trusted a long time sub of our company and he let me down. When we both agreed to get rid of them the project went better. Again Im sorry but I did do everything I could when I realized we had a problem. Most of the delays were our fault but two weeks were from having a cleaning crew to come in and clean all the bat dropping out of our work area so my crews wouldn't get sick.I will try to address each issue you have. Your concrete has a couple of small service cracks and it is acceptable according to area concrete experts. There are two things that concrete will do. One, get hard. Two, crack. It is also clearly marked on your contract that the finish on the porch was to be broom finished.The railing was installed correctly according to manufacture's directions. Enclosed is the copy of the installation instructions I mail to you a few weeks ago. The installers who installed the railing have been installing railing like yours for the last 15 years for my company. This is the first time somebody complained about there work. The vinyl railing is pre cut holes for the railing and it cant be installed wrong. Yes, I did agree to furnish you a gate however it was not on the contract nor agreed to do until the last day we were working on your property. I am running into problems getting the gate. A double gate takes up 72.5 inches to install. I only have 72 inches between the two post. If I would have know sooner in the project I would have built the porch and made sure there was plenty of space for the porch. I have ordered several items from the plant to try and make a gate work. I believe I now have a solution to the gate problem but is does take time getting custom parts in. I should have the solution in at any moment.I have also attached the letter that was sent to you several weeks ago. Your copy of your contract and canceled checks is your receipt for the work done. Again, Thank you for your business and I should have the gate issue fixed very quickly now.Braden MilesWindow Max Inc.
Mrs [redacted]. Again I'm sorry your having a problem with the material we sue on your home. Window Max is a state licensed contractor. We do not manufacture anything. The state of Virginia requires us to provide a one year labor warranty on anything we install. Window Max normally extends this to five years to cover anything that is covered under warranty from the manufactures we use. I have offered to fix your problems at rate that is 50% our standard charges since the manufacture is not covering this claim. Again if you would like to talk to the manufacture please call [redacted] in Roanoke at [redacted] [redacted]Window Max
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The woman I spoke to at WindowMax did not say they would try but that they would be here by the end of the week. I realize that it nearly a 3 hour drive for them to come here but when someone calls and tells me, himself, that he will be here on a certain date and at a certain time I expect him to be here. As for the window sash that arrived yesterday; I happened to be going out for the mail when I noticed it sitting against the wall of the house. I have a doorbell outside my front door and can here it both upstairs and in the basement. Whoever delivered the window didn't even attempt to let me know they were here otherwise the problems with the sash could have been taken care of at that time. As it was I was able to fix the problems and install the sash myself. Again, the issue of quality control comes up. If they had taken time to inspect the sash when it arrived at their business they would have seen the obvious problems and corrected them before dropping it at my house. I have a call to the manufacturer waiting for them to respond to let them know that I do not need another sash. I will, in the future go to this business' competitor if I need any work done and will not recommend WindowMax to any of my friends or neighbors.
Regards,
[redacted]
Please see the ICC-ES Report provided by GAF reissued on 1/2016ease see 4.8 Installation and 5.6 Conditions of useI would like to state according to the attach information Window Max Inc. followed all building codes and installed the roof properly. I still believe your problems arose from improper flashing and that was not part of your contract. To remove old siding and replace flashing.I do apologize again for not being more responsive in your request for service last year. This is not a excuse but I do deal with multiple issues on a hourly basis and I'm sorry your request for service “fell thru the cracks”. I would like to state that last week we received your certified mail requesting us to fix your problem that said if it wasn't fix in 10 days you would notify the Revdex.com. There was one little problem we received the letter 7 days after you made the complaint. For all these reasons we are refusing to refund $3750 The section you demanded to have Snow and Ice Shield on should not have it on due to it is not vented properly by code. There is no way properly vent sectionI have also included to sections from VA build code concerning the items in question and if we installed your roof properly and according to building code1507.2.8 Underlayment application. For roof slopes from two units vertical in 12 units horizontal (17-percent slope) and up to four units vertical in 12 units horizontal (33-percent slope), underlayment shall be two layers applied in the following manner. Apply a minimum 19-inch-wide (483 mm) strip of underlayment felt parallel with and starting at the eaves, fastened sufficiently to hold in place. Starting at the eave, apply 36-inch-wide (914 mm) sheets of underlayment overlapping successive sheets 19 inches (483 mm), by fastened sufficiently to hold in place. Distortions in the underlayment shall not interfere with the ability of the shingles to seal. For roof slopes of four units vertical in 12 units horizontal (33-percent slope) or greater, underlayment shall be one layer applied in the following manner. Underlayment shall be applied shingle fashion, parallel to and starting from the eave and lapped 2 inches (51 mm), fastened sufficiently to hold in place. Distortions in the underlayment shall not interfere with the ability of the shingles to seal. 1507.8.4 Ice barrier. In areas where there has been a history of ice forming along the eaves causing a backup of water, an ice barrier that consists of at least two layers of underlayment cemented together or of a self-adhering polymer-modified bitumen sheet shall be used in lieu of normal underlayment and extend from the lowest edges of all roof surfaces to a point at least 24 inches (610 mm) inside the exterior wall line of the building
Mr. [redacted],I glad you finally received your refund check. You did not mention anywhere in your complaint that you had a roof leak. We installed a patio cover on the back of the home and when we installed it you were notified by two different installers that the roof on your existing home need major repair. I have talked to the installers and they informed me that your daughter's husband would replace the missing shingles. I would recommend calling a roofing company and have the entire roof replaced. There were several places that the wood under the shingles was completely soft due to rot. I feel this complaint should be closed because we have settled all issues in the complaint. Braden Miles
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not feel my issue is resolved as Mr. [redacted] knew the trim was defective & subject to peeling. I never received a letter from Window Max. It also started peeling a few years ago. I think the peeling window trim should be replaced free of charge due to the fact that Mr. [redacted] told me the trim he used was defective. I paid extra for these windows due to Mr. [redacted] guarantee that he would stand behind his work. The trim he removed had been there for over 30 years & never peeled.Thank you,[redacted]
Mr, [redacted], I understand you are still not happy with the vinyl railing installed on your front porch. On November 7 our crew came out and replaced the front section of railing and straighten the front porch post. They had to move the post so the custom vinyl gate that was ordered would fit properly. Your gate has arrived and we would be happy to install it now. We also have all your documentation for your tax credits ready to send out of the office. Please call our office to set up a time so we can install the gate. Braden MilesWindow Max Inc.,
A default letter is provided here which indicates your acceptance to have the complaint be handled through Arbitration.
Revdex.com:
I would like my complaint ID [redacted], to be handled through an Arbitraion hearing.
Regards,
[redacted]
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We still have not received the check you said you mailed November 28.
Regards,
[redacted]
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am writing because I see you have closed out my complaint against Window Max - Compliant #[redacted] - I thought I would forward you the e-mail below form Braden Miles with Window Max dated September 2015. As you can see below after several e-mails and a in person confrontation during the summer in which he stated he would do the repairs needed as he does below - but after not showing when stating he would be there in 2 weeks below and admitting that ice & water shield was needed then ignoring my follow up e-mails after this one asking where they were - you can see how frustrated we became. I believe whatever business rating his company has should be down graded and if not I'm not sure what good it does to complain as a consumer. Because of non-responsiveness by the business dating back 4 years we hired another contractor to redo the work at a cost of $3750.00 to us. Part of the proof is below and I would hope you would add this to your file. Because of the poor workmanship and lack of response we refuse to let him to the work which he has admitted he would do on a number of occasions but then did not - just like below.Thank you for what assistance you have provided and I hope you better understand our side of the story and why I have stated the business was lying. From: [redacted] Sent: Tue, Jun 9, 2015 3:32 pmSubject: Past Installation WorkBraden, My neighbors [redacted] said I should contact you one last time concerning a roofing job that you did for us a couple of years ago. We had contacted you after installation with several issues - some of which you eventually addressed but two issues still remain. 1). We still have water leaking behind the gutter area going down the back steps due to no drip edge / flashing being installed under the new shingles that were put down just before the gutter.2). We still have water that leaks through the front porch soffit when it rains. This seems to be due to know flashing installed along the slope line between one roof pitch & siding where the roof slopes. This is according to roofing experts that we had come out earlier this year. Our concern is that if not fixed the soffit boards or the trim work covered by siding behind the gutter will eventually rot out. We explained to [redacted] that he have never corrected the problem - but they felt that you might correct the issue now since you apparently reorganized and no longer have the same partner. Thus we are contacting you to see if you will finally address the issue. One estimate we already got was $1,000 to correct the problem created by your installers not doing the proper work. Please do not hesitate to contact us - if we hear nothing then I'll know your response and will inform folks accordingly. Thank you, [redacted]Sent: Wednesday, June 10, 2015 8:12 AMTo: [redacted] Subject: Re: Past Installation WorkMr. [redacted], The last email and communication I received from you on 9/23/12 stated that the problems had been fixed. I can not address issues if I do not know there is a problem. I will stop by and take a look at the issues either later this week or first of next week. Braden MilesWindow Max Inc.From: [redacted] To: Braden MilesSent: Wed, Jun 10, 2015 8:20 amSubject: RE: Past Installation WorkThank you - but these issues were never corrected and have existed since the job was done. What was corrected was the vent cap issue that was leaking into the house in the bathroom ceiling, and the missing shingles that were not done correctly going down the valley on the back side. I did speak of the issue several times and sorry if you did not understand they still existed.From: Braden MilesSent: Saturday, June 13, 2015 7:04 AMTo: [redacted]Subject: Re: Past Installation Work Yesterday we added drip edge over your back steps. Please check water draining when it rains. I should have the roofers there Monday or Tuesday. Braden MilesFrom: [redacted] To: Braden MilesSent: Sun, Jun 14, 2015 6:46 pmSubject: RE: Past Installation Work Water continues to drain behind the guttering (although quite a bit less) and it either is running behind the vinyl covering the soffit board that the gutter attaches to (because water accumulates on the ledge of that vinyl underneath the gutter to the inside) or it runs down and the behind and then accumulates. Saw it occur twice this weekend - on Saturday after a rain and Sunday.Your folks should easily see it dripping from the bottom of the soffit venting over the front porch - even was dripping this morning just from dew that accumulated. They should also be able to see how wet the front door mat is where it drips down when it rains - middle to upper left corner / side of the mat as you face the door.Thank youFrom: Braden MilesSent: Thursday, June 18, 2015 8:44 AMTo: [redacted] Subject: Re: Past Installation Work Please look at your paper work and send me the color of your shingles. We had a office fire about 2 years ago I have your paperwork but it was soaked by thr fire dept. It is now covered with mold and I just don't want to handle it unless I have to. Our plan is to remove all old shingles and part of your siding and install flashing and ice and water shield over the area. This should take care of the problem. If you can scan your contract that would be great and send to me.Braden MilesFrom: [redacted] To: askthewindowproSent: Mon, Sep 21, 2015 8:03 pmSubject: FW: Past Installation WorkBraden - it has been since July 2nd that I sent this e-mail - now it is September 22 - over 2 months - are you ignoring us? Been sending you e-mails about every 2 weeks since. I would appreciate the common courtesy of a reply please.[redacted]Date: Sat, 26 Sep 2015 07:48:03 -0400From: [email protected]: [redacted]Subject: Re: Past Installation WorkJust found all your emails in our span folder. Thank you for the call. Sorry Roofing crew will be in your area week after next. I have the matching shingles in my warehouse. I will call no later than Thursday to set up a time to fix the drip. Braden Miles
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not ever remember receiving a quote of $1,000.00 to fix the issue and would like Window Max to provide where I so stated that amount. We have had another contractor fix the issue as of last Thursday which required to removal of all shingles on the front side (street side of the home) and once removed sections of wood were found to have rotted due to the poor workmanship from 2012 and the continual ignoring of our calls and e-mails since 2012. I have pictures of the damaged area and the fact that Window Max installed ice & water shield in the valley's but not on the flatter portion of the roof resulted in the areas failure and continual leaking leading to rotten wood. After the roof was finally fixed this past Thursday no leaking is occurring now. Our cost to fix the issue was $3750.00 and unless Window Max can produce an e-mail from me or other written quote from me we expect a refund of $3750.00 - if Window Max can supply that e-mail quote then we will settle on the $1,000.00 refund being offered and expect any refund to be paid to us within the next 10 days.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Mr. [redacted] was aware of the windows peeling prior to the warranty expiration! He also informed us at that time the roll of trim he used on our home was defective & subject to peeling. At the time the first window peeled we requested all the defective trim be replaced. Mr. [redacted] informed us that it wasn't necessary as he would re-trim each window as it peeled. He NEVER informed us there was a time limit on the warranty on the trim. He is just now saying the trim is no longer under warranty. I called him for 5 months& I never received a response until I contacted the Revdex.com!!At this point the only resolution to this problem would be a refund of $825.00 which we paid him to trim our windows. Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Mrs.. [redacted],Again I'm sorry your having a problem with the trim coil around your windows. Attached is the letter from the manufacture stating they do not warranty the trim. We did not know at the time of install which was over 8 years ago you would have this problem. Our standard charge for wraping a windows is $75. I would be happy to offer you to do the work at%50 off and wrap any window you have for $37.50each.Please contact the manufacture [redacted] at [redacted] if you would like to complain that they are not standing behind their materialBraden [redacted]Window Max
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am sorry but the contractor is lying - I have e-mails within the last 12 months indicating they knew the issue was still resolved and offering / indicating an order of shingles to correct the problem. I also have neighbors who are witnesses to the response. I do not accept the contractors response. The contractor has failed to address the remaining issue for nearly 4 years now and this no responsive and evading the issue has now caused other damage and in order to color match the shingles the entire front side of the house has to be re-roofed and ice & water shield HAS to be installed AS also indicated by GAF (maker of the shingle) and at least 3 other contractors. I will only accept payment in the sum of $3,750.00 (cost of us having another contractor do the work.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I paid extra for these window due to the fact that Mr. [redacted] promised to stand behind his work. Mr. [redacted] informed me that the trim he had used was defective. He should have replaced it at no charge due to the fact the material he used was defective. I should not have to contact the company as he knew the materials were defective.The trim started peeling about 2 or 3 years ago. I asked Mr. [redacted] at the time about replacing it as it was defective. He stated to myself & my husband that he would replace the trim as it peeled. I now have 3 more windows that are peeling.Everyone I know who has had their windows replaced has never had this problem!!!As stated Window Max should stand behind their work especially since the materials they used were defective.
Regards,
[redacted]
A default letter is provided here which indicates your acceptance to have the complaint be handled through Arbitration.
Revdex.com:
I would like my complaint ID [redacted], to be handled through an Arbitraion hearing.
Regards,
[redacted]
Mr. [redacted],
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I contracted with Window Max to purchase & install replacement windows & wrap the windows. I did not contract with [redacted]. I have already paid you once to wrap my windows. If I understand you correctly you are saying you are not willing to stand behind your work even though the materials you used were defective. It seems you are also stating that window wrap isn't expected to last more than 8 years which is unheard of. The materials you used on my home were defective! You even stated yourself that you received a bad roll of aluminum that was subject to peeling! It should not be my responsibility to pay for repairs when your company is the one that installed defective materials.At the time the first window trim peeled you stated that the trim was under warranty. I stated at the time since the materials you used were defective shouldn't all the trim be replaced since it was defective. You stated to myself & my husband that wasn't necessary as you would replace each window trim as it peeled. If I understand your response correctly you are saying you are not willing to honor your word. My husband & myself took you at your word. I guess that was our mistake.I did not purchase the materials from[redacted] I purchased the materials from Window Max with the guarantee that you only used the best quality materials. While the trim was under warranty you wouldn't replace all the trim to prevent additional peeling even though you knew the material was defective. I feel you should replace the trim at no cost as I paid you the first time in good faith.The attachment you sent did not open. It was a login to AOL.Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
On 7-1-2015 work was completed on my house, except for porch gate to be installed around July 18. Later defective work was discovered. After 2.5 to 3 months of No Response to denial, Brandon Miles of Window Max came to my house and agreed work was performed incorrectly. Brandon told me he would straighten post beside steps by moving top of post over to install gate. Workers came on Friday Nov. 7 while we were out of town and moved the bottom of the post over by kicking it which put the bottom off center to the steps. This is a much worse mess than I had before.
$244 refund has been made.Braden MIles
Mrs. [redacted]I would first like to say I'm sorry that your project took so long to complete. As I have stated before, I have complete control over my crews. The new siding and new windows, doors and railing and roofing were completed by my crews. I told you from the start I would have to sub out...
the foundation concrete and brick work. I do agree we had problems with those sub contactors. I trusted a long time sub of our company and he let me down. When we both agreed to get rid of them the project went better. Again Im sorry but I did do everything I could when I realized we had a problem. Most of the delays were our fault but two weeks were from having a cleaning crew to come in and clean all the bat dropping out of our work area so my crews wouldn't get sick.I will try to address each issue you have. Your concrete has a couple of small service cracks and it is acceptable according to area concrete experts. There are two things that concrete will do. One, get hard. Two, crack. It is also clearly marked on your contract that the finish on the porch was to be broom finished.The railing was installed correctly according to manufacture's directions. Enclosed is the copy of the installation instructions I mail to you a few weeks ago. The installers who installed the railing have been installing railing like yours for the last 15 years for my company. This is the first time somebody complained about there work. The vinyl railing is pre cut holes for the railing and it cant be installed wrong. Yes, I did agree to furnish you a gate however it was not on the contract nor agreed to do until the last day we were working on your property. I am running into problems getting the gate. A double gate takes up 72.5 inches to install. I only have 72 inches between the two post. If I would have know sooner in the project I would have built the porch and made sure there was plenty of space for the porch. I have ordered several items from the plant to try and make a gate work. I believe I now have a solution to the gate problem but is does take time getting custom parts in. I should have the solution in at any moment.I have also attached the letter that was sent to you several weeks ago. Your copy of your contract and canceled checks is your receipt for the work done. Again, Thank you for your business and I should have the gate issue fixed very quickly now.Braden MilesWindow Max Inc.