BK Cleaner & Laundry Center

Review: I HAVE GIVEN SEVERAL PANTS ( 7) AND 3 JACKETS TO BE CLEANED. I HAVE PAID $33.00 FOR THE SERVICES- WHEN I TOOK THE ITEMS HOME,I DID NOT NEED TO WEAR THEM, BUT WHEN I DECIDED TO WEAR, I SAW THAT INSIDE THE JACKETS ARE ALL DAMAGED, RIPPED. I IMMIDIATELY BROUGHT OVER THE DAMAGED ITEMS AND GIVE IT BACK TO THEM TO FIX IT. FEW DAYS LATER, MANAGER AT THE BK CLEANER & LAUNDRY CENTER CALLS ME AND TELLS ME THAT THEY WOULD NEED TO CHECK THEIR CAMERAS AND GET BACK TO ME. LAST NIGHT HE CALLS ME BACK AND TELLING ME THERE IS NOTHING THEY CAN DO BECUASE IT IS THE MACHINE THAT MESSED UP THE CLOTHING AND THEY ARE NOT RESPONSIBLE FOR IT. HE ALSO TRIED TO JUSTIFY HIS ACTIONS TELLING ME THAT THESE SUITS WERE TOO OLD. I HAVE PURCHASED THESE SUITS FROM TURKEY, THEY ARE TOP QUALITY WHICH I SPENT OVER $300.00 FOR EACH SUIT. THEY NEED TO FIX IT OR REIMBURSE ME FOR IT.THIS IS AN UNACCEPTABLE BUSINESS PRACTICE. HE IS LITERALLY BLAMING MY SUITS AND HIS MACHINES FOR THE WRONG DOING.Desired Settlement: I SPENT OVER $300.00 FOR EACH SUIT AND IF THEY ARE GOING WITH REIMBURSEMENT, THEY NEED TO PAY THESE AMOUNTS OR HAVE THEM FIXED IT TO THE ORIGINAL STATE. THESE SUPPORTING DOCUMENT I AM ATTACHING IS THE ONLY ONE I HAVE SO FAR, ( THESE 2 OF THE 3 ARE THE RELATED TICKETS FOR THE DAMAGED ITEMS- THEREFORE, IT IS NOT COSTING ME WHICH THEY ARE SAYING THEY ARE NOT RESPONSIBLE FOR IT)

Consumer

Response:

At this time, I have not been contacted by BK Cleaner & Laundry Center regarding complaint ID [redacted].

Sincerely,