Best Service Appliance Repair

Review: This company must be part of a phone relay as I NEVER called a repair shop in Brooklyn..makes no sense living in Staten Island.The repairman arrived, looked at one part of the dryer and announced the repair would be around 400.00. We said thank you and gave him his 50.00 diagnostic fee.A half hour later, he called to say that 'maybe' it was another part an could he come back on Saturday to look at it since it was his fault.Very disturbed, we called the company to complain. Why wasn't full diagnostics performed? How can we trust that he would fix our machine properly? Where was our receipt? Was he late for another appointment and did not want to do the repair? When '[redacted]" called back, he was very condescending. Telling us how lucky we were the serviceman even thought of the other part. He scheduled another appointment for the following week. More time off work. More time waiting for them. How will we ever trust them again? We would like our money back.Desired Settlement: Since this repairman did not make a full and complete diagnostic, we want a refund.

Consumer

Response:

At this time, I have not been contacted by Best Service Appliance Repair regarding complaint ID [redacted].

Sincerely,

Thank You for your attention in this matter.