Benusa Appliance Sales & Service

I am responding to our customer [redacted] ’s complaint # [redacted] We understand that she is very disappointed in us for not offering to replace her dishwasher and very disappointed in her dishwasher not meeting her expectations and needing service [redacted] did purchase the Bosch dishwasher from us on 1/10/which did carry a year manufactures parts and labor warranty I have also reviewed her service history and found that she has had a few service issues, but keep in mind it is why the manufacturer has a warranty in the first place 3/3/– Replaced Door Latch 10/5/– Adjusted Door Latch 11/19/- Replaced UI Circuit Board 1/21/– 1/21/– Repaired loose wire on Circuit Board 1/25/– Repaired Rollers on one of the racks I know this sounds like quite a few service calls, but the majority of repairs are minor repairs in our opinion Bosch (BSH) is a very reputable company and we do sell and are under contract with them to service their appliances, so where applicable we do the service with the authorization of their Tech Assistants on how to proceed in each case Normally their response to us is to repair the unit not replace the unit and that’s what we doAs a company we do not offer an exchange program because the appliance has failed or because of a bad review, unless it is in the very early stages of use, but are more than happy to service the unit to get it up and working When a customer is upset with the product after -months have gone by, we will recommend that the consumer contact the Customer Service Deptat the manufacture to see if they can get any concession for replacement I’m sorry there really isn’t anything further we can do for [redacted] If her dishwasher isn’t working she will need to contact our service department and arrange another service callSincerely, Jeff [redacted] Benusa Appliance Sales & Service

I purchased my dishwasher with my creditcard, with my name on it I did this in person at the I purchased my dishwasher with my credit card that has my name on it I did this in personat the Benusa Store in Sauk Centre Minnesota