BBU Environmental Services, Ltd.

September 25, [redacted] Mount Joy, PA [redacted] Re: ID # [redacted] Dear [redacted] Thank you for expressing your concerns regarding the terms on the monitoring agreementI have reviewed our records and verified that we spoke with [redacted] in March regarding the monitoring agreement and emailed her a copy of the agreement that was signedPer our conversation on September 25, 2017, in reviewing the agreement, it did renew for another months in July 2016, per the agreement should you terminate the monitoring you would be responsible for 100% ($1512.85) of the remaining balance.- I am offering a discount of 50%, on your final bill $I apologize if we could not assist you furtherOur company feels that we did communicate the monitoring agreement with youPlease call me at ###-###-#### if you have any other concerns I look forward to resolving this matter with youThank you and have a great day!

October 10, [redacted] West Jordan, UT [redacted] Re: ID # [redacted] Dear [redacted] , Thank you for contacting our company regarding your service concernsSince your alarm system requires an upgrade we offered to install a new system in your home and explained in an email to you that it would be more cost effective instead of paying for the upgradeWe have never received a response back with your decisionOn September 30, your wife called us and requested a copy of agreementShe wanted to verify when the contract expiredA copy of the agreement was emailed to her at that timeAt this time, we can offer to install a new system for $providing that you sign a new agreement or offer 50% of the final balance dueThe balance on your account is currently $We are offering to settle this matter if you pay $Our company aims to consistently deliver a professional service to our customersPlease call me if you wish to resolve this matterSincerely, Maria I [redacted] Senior Customer Relations Representative T###-###-#### F#-###-####

February 2, *** * *** *** *** *** Pleasant Prairie, WI *** Re: ID # *** Dear *** ***, Thank you for contacting our company regarding your concerns with the monitoring agreementI understand your concerns about paying for a service that you no longer have
Unfortunately, the monitoring agreement does not state that if you move out of state you will be released from any obligationsOur company would like to offer to reduce the final bill amount by 50%We are asking that you pay $and we will consider your account paid in fullOur company aims to consistently deliver a professional service to our customersPlease call me if you wish to resolve this matter or send in payment for $and we will credit your account for the remaining balanceSincerely, Maria I*** Senior Customer Relations Representative T###-###-#### F#-###-####

November 18,
*** ***
** *** *** ***
Middletown, PA ***
Re: ID #***Dear *** ***,
Thank you for contacting us recently on your contract concerns
with Select Security
After pulling your file we realized that you had a yearly
renewalI apologized
for the misunderstanding and emailed a copy of the
agreement to Elizabeth D*** along with an explanation
I am enclosing a copy of the agreement with this letter
Your final bill will be $in order to close out your account
We are in the process of canceling your monitoring service
Please call me if you would like to discuss further or make
a payment arrangement My contact
information is listed belowWe thank you for bring this matter to our
attention
Sincerely,
Maria I***
Customer Relations Representative
T###-###-#### F#-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
No solution to the problem
Select security is still willing to offer me service, at an increased price, for a service that does not workThey are telling me they can renew my contract , without notification, every year I agree, this is in the contract, but it was never explained that this would happenI would continue with their service if some agreement could be madeHow do I reduce the monthly cost, especially since I now m paying for service thT will not workHighly unprofessional on their part not willing to work with me.
Regards,
*** ***

Thank you for expressing your concerns.In reviewing your file, I do see that there a service call was made where you indicated that that there was a water line break on January 22, At which time the Service Dispatcher indicating that we were not able to provide service due to outstanding
bill.Corinna M*** reached out to you and left a message regarding your providing proof of payment and we will gladly provide service, as of today no proof of payment has been made.Please contact me, I look forward to resolving this matter with you, please call me at ###-###-#### if you have any other concerns

*** *** *** ***Hurricane, WV ***Re: ID #***Dear ***: Thank you for expressing your concernsManagement has decided to waive the service invoice #*** in the amount of $752.60. All future services rendered need to be prepaid. Please reach out to our service department to schedule services needed. Please contact me, should you have any questions, you may call me at ###-###-#### if you have any other concernsRespectfully, Ivy FCustomer Relations Supervisor

October 20, 2015 *** ***
*** *** *** ***
*** ** *** Re: ID #***
Dear *** *** Thank you for contacting us on your concerns about the monitoring
agreement that you signed with Select Security We understand your financial
difficulties however, we were
never contacted regarding your status nor were payment arrangements made since
the alarm system was installed on 4/9/15.On 10/19/we offered to split the balance of the contract
since you are moving out of stateUnfortunately, the monitoring agreement does
not state that if you move out of state you may cancel without further
obligationAt this time we ask that you pay your past due balance of
$and make payment arrangements to pay 50% of your remaining agreementWe also would like to schedule an appointment to pull our
alarm system, at your convenience, since we are offering a 50% buyoutWe thank you for bringing this matter to our attention My contact information is below if you have
any other concerns in the future.Sincerely, Maria I***Senior Customer Relations Representative
** *** ** ***

Thank you for expressing your concerns I have reviewed our records regarding the different service visits and the issues that you were experiencing with some of the equipment. Our warranty period varies for our partsWe do offer different types of service agreements that were made
available at the time of sale of your upgrade to either have a Standard, Premier or Time & Material in addition to the Basic Monitoring. The Standard and/or Premier option would have prevented you from having to pay out of pocket the replacement of the equipment due to wear and tear, the selection that you chose was Time and Material, which didn’t include thisIn reviewing the history on your account, we have waived trip charges and applied credits to your monitoring We appreciate you as our customer. The contract that you have with us commenced on September 4, for monthsIf you choose to cancel monitoring services, your final bill will be $926.89, what I am offering is a 10% discount, your final bill amount will be $I look forward to resolving this matter with you, please call me at ###-###-#### if you have any other concerns Respectfully, Ivy FCustomer Relations Supervisor

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

-------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Thu, Sep 10, at 10:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** ***
---------- Forwarded message ----------From: *** *** Date: Wed, Sep 9, at 7:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "[email protected]" I have come to an agreement for this issue. *** *** *** ***Office ###-###-####Cell ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear *** ***,I am sorry to hear that you went with another providerI believe there has been a misunderstandingWe advised you that the system could not be moved because an upgrade was requiredThe monitoring agreement does not indicate that if you move you will be released from any obligationsOn 5/23/you agreed to pay 50% of the remainder of the agreementIf you would like to discuss this further please contact me at ###-###-####I am sure that we can reach a settlement agreementSincerely,Maria I***Senior Customer Relations Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Please advise if I need to reference anything when making final payment to business as there was nothing indicated in their response
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Date Filed: 3/3/2:PMSelect Security is trying to continue to bill me for services not renderedI canceled my relationship with them and they are repeadly trying to get me to pay for the balance of the yearIn my contract I never signed any where to automatically resin at the end of the yearAfter doing further research on there face book page I found that they have done this do many other customersOnce the customer canceled service they try to get them to pay for services not usedI am currently paid up to date for the service I usedAnd once I canceled they continued to keep my service on for about monthsThey even started calling my parents which not sure how they got that number, stating they got a call into there centerWhich not sure how that works if I canceled my service and disconnected there equipment myselfAfter repeaded calls into them they finally stopped service but are still trying to bill me and threating to call a collections agency.Desired Resolution: No further contact by the businessDesired Outcome: For them to stop harrising me and threating me with collections for services not used
Regards,
*** ***

Good morning the company has satisfied myRequest and hopefully things will go well from here. Thank you for your quick response in this matter *** *** Sent from my ***

Complaint: [redacted]
I am rejecting this response because:I submitted a complaint to the Revdex.com regarding this company around 2 weeks ago regarding their assertion that I owed (initially) $1207 of the unused portion of a 5 year contract that was automatically renewed every 5 years without notification to the customer. They suggested that if we were to pay 1/2, $603.50 without any issues, they would be satisfied. Revdex.com did contact them and they immediately called me stating that they will now be willing to settle for 1/4 of the bill, $301.75 for a practice that has been illegal in the state of Pennsylvania since 2011.Given the predatory nature of the now illegal action, I do not feel any additional moneys should be exchanged, other that for services that have been preformed. We have been a reliable customer for 11 years and had no idea that this type of an obligation existed.
Regards,
[redacted]

[redacted] and [redacted] 516 South Baltimore Street Dillsburg PA  [redacted] Re: ID #[redacted] Dear **. & [redacted]: Thank you for expressing your concerns regarding the terms on the monitoring agreement. I have submitted a copy of the agreement on file.  The terms on the...

agreement indicate that we the renewal would be for 3 years.  We will go ahead and process the cancellation with no final bill as well as refund you the monthly fee that was withdrawn for the month of November out of goodwill.  Our cancellation process requires a 30 day notification, we will go ahead and refund $33.99.  The credit request was created today.  I look forward to resolving this matter with you, please call me at ###-###-#### if you have any other concerns.   Respectfully, Ivy F[redacted] Customer Relations Supervisor

Good Afternoon [redacted],I am sorry to hear that you still wish to cancel your monitoring services with us.Out of goodwill our company is offering the following:1) Issue a 2 month credit for the time without service2) Provide first hour of labor free to service the alarm system3) 70% off of the final bill if you still wish to cancelWe wish to resolve this matter with you as quickly as possible. Please contact me at ###-###-#### if you would like to schedule an appointment to fix the alarm system.Sincerely,Maria I[redacted]Senior Customer Relations Representative

October 6, 2016 [redacted] Elizabethtown, PA [redacted] Re: ID # [redacted] Dear [redacted], Thank you for contacting our company regarding your concerns with the automatic renewal on the monitoring agreement that you signed. It is my understanding that you were informed about...

your contract auto renewing in August 2015 on Sept 27,2016. We offered to split the final bill at that time but you declined. We have since offered a lower buyout amount of $900.00 in order to settle this matter. Our company aims to consistently deliver a professional service to our customers. Please call me if you wish to resolve this matter. Sincerely, Maria I[redacted] Senior Customer Relations Representative T. ###-###-####   F. ###-###-####