B & C Automotive & Diesel Repair

I would like to apologize to Mr [redacted] for our internal miscommunication.My service writer forgot to let me know of the fact(As a matter of fact he should have arranged the service with Mr [redacted] right away.) I had my manager call Mr [redacted] immediately and got this problem taken care of.Hopefully, Mr [redacted] is happy with the service.Thanks, Mike/ The Garage

Dear [redacted] ; On 1/5/2018, Ms [redacted] *** called and asked if we can install a fuel pump module which [redacted] *** advised her to replace it on her vehicle(Chevy Malibu, Vin : [redacted] )We recommended that she bring the vehicle to us so, we could diagnose the problemWe accessed the computer and found trouble codes P0089, PThese codes were for fuel rail pressure sensor failureWe tested the fuel pressure sensor and it was out of specsWe replaced the sensor and test drove it and it was working per designOn 2/20/2018, she called and stated that her car would not crank over but, it had a good batteryShe also said that the message center said “Service anti-theft system”We towed the vehicle for free and diagnosed no crank symptomComputer had over a dozen active trouble codesWith the vehicle no starting, we had to address the anti-theft system firstPerformed pinpoint test, diagnosed the transponder had no communication, and the signal from the key was weakWe replaced the transponder and both key fobsRechecked and the engine started per designWhen the vehicle towed in the engine did not crank and after the repair the engine startedDuring the test drive, the ABS, stability and traction control light came onWe inspected the ABS system and found wiring harness behind plastic splash shield was damaged (possible rodent damage) We repaired wiring harness and reset the computer and test droveIt was working per designNOTE : the customer later informed us that they had the vehicle towed to [redacted] *** prior calling us on 2/20/ [redacted] *** told the customer that they could not work on the vehicle since it did not startIt is unknown how long [redacted] *** had the vehicleThe customer towed the vehicle home and replaced the battery On 2/21/2018, the customer called and told us that the vehicle lost power while driving and all dash lights came onWe towed the vehicle in and checked and found multiple codesWe checked TSB and found “checking all grounds” recommendedWe checked and cleaned all ground connections and reset all modules and road tested more than milesNo lights came on and the vehicle was performing ok per designWe delivered the vehicle to the customerOn 2/22/2018, the customer called and told us that the vehicle stalled while drivingWe told them to bring the vehicle in and they drove the vehicle inWe spent a lot of time trying to duplicate the problem because it happened only intermittently(we kept this vehicle for almost a month)Finally, we verified the problem after miles of total test drive off and onThe problem was instrument cluster(internally shorted out)But, the customer declined to replace itTo sum up the story The customer originally brought the vehicle in to replace fuel pump Later, it had anti-theft system problem and no crank problem The last was dash warning light problem(no throttle response)Each time when we had the vehicle, the customer’s concern was addressed and the problem was taken care ofThe last concern would have been taken care of by replacing the instrument cluster but, customer declined it

Dear [redacted]; On 1/5/2018, Ms. [redacted] called and asked if we can install a fuel pump module which [redacted] advised her to replace it on her vehicle(2013 Chevy Malibu, Vin : [redacted]). We recommended that she bring the vehicle to us so, we could diagnose the problem. We...

accessed the computer and found trouble codes P0089, P2280. These codes were for fuel rail pressure sensor failure. We tested the fuel pressure sensor and it was out of specs. We replaced the sensor and test drove it and it was working per design. On 2/20/2018, she called and stated that her car would not crank over but, it had a good battery. She also said that the message center said “Service anti-theft system”. We towed the vehicle for free and diagnosed no crank symptom. Computer had over a dozen active trouble codes. With the vehicle no starting, we had to address the anti-theft system first. Performed pinpoint test, diagnosed the transponder had no communication, and the signal from the key was weak. We replaced the transponder and both key fobs. Rechecked and the engine started per design. When the vehicle towed in the engine did not crank and after the repair the engine started. During the test drive, the ABS, stability and traction control light came on. We inspected the ABS system and found wiring harness behind plastic splash shield was damaged (possible rodent damage).  We repaired wiring harness and reset the computer and test drove. It was working per design. NOTE : the customer later informed us that they had the vehicle towed to [redacted] prior calling us on 2/20/2018. [redacted] told the customer that they could not work on the vehicle since it did not start. It is unknown how long [redacted] had the vehicle. The customer towed the vehicle home and replaced the battery.      On 2/21/2018, the customer called and told us that the vehicle lost power while driving and all dash lights came on. We towed the vehicle in and checked and found multiple codes. We checked TSB and found “checking all grounds” recommended. We checked and cleaned all ground connections and reset all modules and road tested more than 50 miles. No lights came on and the vehicle was performing ok per design. We delivered the vehicle to the customer. On 2/22/2018, the customer called and told us that the vehicle stalled while driving. We told them to bring the vehicle in and they drove the vehicle in. We spent a lot of time trying to duplicate the problem because it happened only intermittently(we kept this vehicle for almost a month). Finally, we verified the problem after 80 miles of total test drive off and on. The problem was instrument cluster(internally shorted out). But, the customer declined to replace it. To sum up the story 1.       The customer originally brought the vehicle in to replace fuel pump. 2.       Later, it had anti-theft system problem and no crank problem. 3.       The last was dash warning light problem(no throttle response). Each time when we had the vehicle, the customer’s concern was addressed and the problem was taken care of. The last concern would have been taken care of by replacing the instrument cluster but, customer declined it.

I would like to apologize to Mr. [redacted] for our internal miscommunication.My service writer forgot to let me know of the fact. (As a matter of fact he should have arranged the service with Mr. [redacted] right away.) I had my manager call Mr. [redacted] immediately and got this problem...

taken care of.Hopefully, Mr. [redacted] is happy with the service.Thanks, Mike/ The Garage