B & B Financial Services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I only began cursing after being yelled at by the rude manager of this office and after she made a threat to my husband I have filed a complaint with the doctors office against her as well I will send money straight to doctors office and if they choose to continue to use this rude manager and her office is their choice Maybe they would get more money if they chose to use someone who knows how to talk to the consumer without threats and rudeness The local hospital stated they don't use this company for that reason Poor management of a businessRegards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The business is clearly not ran in a professional manner The response sent by the representative of the business did not even utilize proper grammar The respondents accusation of my screaming and yelling are false I was at work during this phone call and my coworkers would certainly agree that no screaming nor yelling was involved on my end of the conversation I asked for contact information for a supervisor or a complaints department and [redacted] continually refused to give it I am unhappy about the rude way I was treated [redacted] hung the phone up on me before I could give her my payment information and when I called back she immediately hung the phone up before even offering a greeting There has got to be recourse for people who are treated badly, even from collection agencies Her response did not satisfy my complaint I would like to be contacted by her supervisor or a complaint department and will continue to pursue the matter until it reaches a satisfactory conclusion.] Regards, [redacted]

As you can tell from the attachment, this woman was on a rant at us and to you She never intends to pay her bill and there is no way she will "own my job".We have done nothing to her but listen to her cuss and rant she is not my customer, or client she is a consumer that
owes the doctors who treated her in an emergency situation No one here will be getting fired just because that's what she wants No one here threatened her Our client could request suit

In the collection industry the first call we make is to the place we expect a consumer to be which is at work.  That was done.  The consumer went spastic.  We told her we would never call her place of employment again then she just kept calling in   she refused to discuss...

the debt.  she finally called in and paid her debt .  Since the debt has now been paid there will be no further contact.  We will not be screamed at  and treated badly.  We don't deserve that kind of treatment.   No apology needed.  We, in this office have done nothing wrong.  she was the one screaming and yelling.  And no, she doesn't need to talk to anyone but the collector of record.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I only began cursing after being yelled at by the rude manager of this office and after she made a threat to my husband.  I have filed a complaint with the doctors office against her as well.  I will send money straight to doctors office and if they choose to continue to use this rude manager and her office is their choice.  Maybe they would get more money if they chose to use someone who knows how to talk to the consumer without threats and rudeness.  The local hospital stated they don't use this company for that reason.  Poor management of a business. Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The business is clearly not ran in a professional manner.  The response sent by the representative of the business did not even utilize proper grammar.  The respondents accusation of my screaming and yelling are false.  I was at work during this phone call and my coworkers would certainly agree that no screaming nor yelling was involved on my end of the conversation.  I asked for contact information for a supervisor or a complaints department and [redacted] continually refused to give it.  I am unhappy about the rude way I was treated.  [redacted] hung the phone up on me before I could give her my payment information and when I called back she immediately hung the phone up before even offering a greeting.  There has got to be recourse for people who are treated badly, even from collection agencies.  Her response did not satisfy my complaint.  I would like to be contacted by her supervisor or a complaint department and will continue to pursue the matter until it reaches a satisfactory conclusion.]
Regards,
[redacted]

An absolutely horrible company, unprofessional customer service, extremely rude and make you not inclined to doing anything. Angie specifically, is a rude a**. Pam isn't all that much better. I have been hung up on, they've purposely not answered my calls. This place needs to be shut down for how they handle customers.

Review: I was in [redacted] Mermorial Hospital in Jan 2013. The week of 7/4 I rec'ed a call telling me I owed 35 or 53 dollars to someone because of my hospital stay. I told them to send me a bill and I would pay it. They said they did send me a bill, I replied I did not get it. She started reading off numbers and I said that is not my address I have a post office box and I gave her the correct address, I told her I didn't understand I paid the hospital so I know they had the correct address. She got rude and told me she was not the hospital and the post office didn't return the bill they sent me so I was lying. I cussed her and hung up!I had a call on my machine 7/8 wanting me to call the number I provided on this complaint and I called. She said I owed this money and I explained that I didn't get a bill and to send it to my correct address (which I gave her)and I would pay it. She said she corrected my address and she has sent me a bill and I was responsible for notifying the hospital when I moved, I told her I had not moved. They just gave her the wrong address, just call the hospital and they could verify it. She informed me I should have paid it from my Explaination Of Benefits. I told her I couldn't pay from a EOB, there was no address and no phone # and no account #. I cussed and hung up, because I am not going to argue all they have to do is call the hospital! I have checked for this EOB and I can't find a EOB telling me I owe $53 or $35. 7/17 I had another message and I called I just asked for the business name and address, she told me all I had to do was pay this bill, I told her I would not pay anything until I was billed and I was going to call the Revdex.com, I cussed and hung up!Desired Settlement: 1. Is this a scam? I have never dealt with any business that refuses to send me a bill and like I said I have looked for this EOB and I can't find it. 2. If this is for real send me a bill and I will pay it !! 3. I would like a copy of anything they send to the credit reporting agency since this is not my fault that they have the wrong address I want to make sure they don't give a negative report due to the hospital's error. I have attached an old EOB from 2012 to show I have not moved.

Business

Response:

Ms [redacted] owes this balance and we, and our client have each sent her new statements. The charges owed are not for the hospital but the emergency room Drs. If Ms [redacted] is not recieving her mail from the hospital, E R or her insurance company then I suggest she start with finding out what information the hospital has as thats where the paper trail starts.

This consumer has never been called a liar. Per HIPPA the hospital will not give us any information on a patient. We are just trying to handle this situation in a professional manner and being cussed consistantly if not the way to resolve any situation.

Consumer

Response:

Reject. If you look at my original statement you will note that the hospital was paid. I am aware that it is not the hospital, but the people at B&B Finical keeps saying the hospital gave them the address and I keep asking them to confirm with the hospital. If you ask the hospital you will find that they have had the correct address since 2011. I have received all the other EOB's so the problem is just this one EOB and this bill that was never sent. I do get my mail when it is sent to the correct address. I have also filed a complaint with the client because they never billed me before sending it to collection. B&B Finical told me twice that I was to pay from the EOB (which I can't find), I have asked them to explain how I was to do that. Arguing with the client and refusing to send a bill is NOT professional behavior. If you are not allowed to ask the hospital for my address then why did you tell me that the hospital gave it to you in the first place. I was told I did not give the hospital. the correct address, isn't that telling me I lied? Constant arguing and refusing to answer a direct question is not the way to resolve issues in a professional manner either. But the cussing sure got you to shut up and listen instead of acting like I am trying to cheat a business I have never even hear of!

Now I just get a phone call back from B&B telling me that they are gonna refund my last payment ... What? What collection agency do you know refunds your money back to you?... THESE PEOPLE ARE DOING SOMETHING NOT RIGHT

WORST PEOPLE EVER TO DO BUSINESS WITH ... The girls in this office really need to be looked into, however they are no longer accredited with the Revdex.com ... well I don't have to wonder why. They called to say that my bank account has closed and they cant get payment... called my bank they said that nothing has changed with my account. Then today I get a call saying my payment last month was declined ... in which it wasn't. She said I guess I should have read the whole thing before I called you. I said yes it probably would have been best...cuz everything in their computer is what they type in and their info is wrong in the computer ... makes me look like a bad person when I am not. Their attitudes were rude and just very unprofessional. I wish someone could look into this company ... but they aren't accredited with Revdex.com anymore so they will continue to do BAD BUSINESS. I don't appreciate when employees type in wrong info in computer then act like I am to blame ... my bank account has never changed ... always been the same ... and I have never had a payment declined ... just so unprofessional for them to type that wrong info on my account ... then call me complaining. Revdex.com has several complaints on them already.

Review: Notified [redacted] that I had previously filed bankruptcy and I was going to add the bill to my open case. She was rude and said "pay your bills instead of filing bankruptcy and abruptly hung up the phone. This conversation occurred in June, 2013. In February, 2014 the same lady [redacted]) called me again in regards to the same bill. I again, told her I was going to add the bill to my bankruptcy. My case is open until 2017 and I have until six months before my case is closed to add all bills to the bankruptcy. I am waiting on all of my bills to come in so I can add them at the same time so I don't have to pay additional filing (amendment) fees. [redacted] was rude and accused me of lying about my bankruptcy case and said "pay your bills" and hung up the phone. I called the number (502-222-5553) back to speak to the owner of the business to file my complaint on [redacted] and she answered the phone and began screaming in my ear. She refused to let me speak with the owner (she falsely identified herself as the owner) and hung up the phone. I called back once again and spoke with another unidentified lady who flat out said the owner would not speak to me. I don't believe this is the proper way to encourage anyone to pay a past due bill nor is it ethical. I do know that once you notify a collector of filing bankruptcy that by law they are restrained from contacting you.Desired Settlement: I would like a written apology from the true owner, Mr. [redacted], on behalf of his employees and their behavior.

Business

Response:

As you can tell from the complaint, Ms [redacted] has not added these accounts to her bankruptcy and our Attorney has advised us to continue to attempt to collect until we recieve legal notices showing said account has been added to her bankruptcy. She refused to give her Attorney name and was never told she was lying.

I have added the recorded conversation as an attachment.

There will be no apology.

Thank You

Customer Service is RUDE. I called to inquire and possibly pay on a bill that is on my credit report. The office manager, [redacted], immediately took offense and began to over-talk me, yell over me and hung up on me. Once she got rude with me and got me upset, then she hit the "record" button on her phone ( I know because you can hear the message saying, your call is now being recorded). then starts to act like the victim when the call is being recorded. It does not record what she did to aggravate me. After the office manager hung up on me I called back and talk to another lady and was just as calm as can be. She told me that they will call the original creditor because, I had some questions and that our office manager would call back. When I ask who that was, they told me [redacted] and I ask would there be anyone else I could talk to and she said no and then hung up. (no joking). Unbelievable. I started to think this was a scam because I could not get any information or proof of the debt from them.

I have never dealt with such an unprofessional company!

I received service towards the end of 2011 from a hospital that I have yet to be able to pay. I haven't been able to pay this bill because I had surgery about 4 months ago that I had to pay a lot of money for. I had been receiving calls from an (866) (which turned out to be B & B Financial) number every day for at least a week, I never answered nor never called back because no one EVER left a voicemail to even let me know who they were. So because I get tired of receiving a call every single day and not knowing who it is I gave them a call back. A woman by the name of Angie answered and asked when I would be able to "resolve" this bill. I told her it would be awhile (ie tax time or some time when I have some extra money) was NOT even being rude with this lady and she proceeds to tell me that since I'm refusing to pay that they will attempt to garnish my wages? The Angie proceeds to hang up on me. So I call back and speak to Angie again, try to smooth things over and reassure her that I do intend to pay it and that I was wondering if I could set up a payment plan. Angie proceeds to tell me again that they're going to go through some the court and try to garnish my wages and proceeds to hang up on me AGAIN! I can honestly say that I have never, in my entire life been treated like such trash. I call back one more time to try and resolve the issue you again, I ask another representative if I can speak to Angie and she tells me that Angie doesn't want to talk to me (I thought this was a professional company I was dealing with?!). After being told that, I am then able to set up a payment plan through another representative. This is the type of person that you have running your business? I will never speak to this company again and I will be sure to tell everyone I know how awful this company is.

Very horrible people. Are rude and use profanity when speaking to customers. A lady named Angie has threatened my husband. She cusses and hangs up when we retaliate. Calls at unreasonable times. She has been told the times not to call when I'm at work or in college and she does it anyway. She calls for my husband and tells me it's none of my business why she is calling for him. It's my husband and my phone. We have the conversations recorded and we will be pursuing her in a legal matter.

Notified [redacted] that I had previously filed bankruptcy and I was going to add the bill to my open case. She was rude and said "pay your bills instead of filing bankruptcy and abruptly hung up the phone. This conversation occurred in June, 2013. In February, 2014 the same lady [redacted]) called me again in regards to the same bill. I again, told her I was going to add the bill to my bankruptcy. My case is open until 2017 and I have until six months before my case is closed to add all bills to the bankruptcy. I am waiting on all of my bills to come in so I can add them at the same time so I don't have to pay additional filing (amendment) fees. [redacted] was rude and accused me of lying about my bankruptcy case and said "pay your bills" and hung up the phone. I called the number (502-222-5553) back to speak to the owner of the business to file my complaint on [redacted] and she answered the phone and began screaming in my ear. She refused to let me speak with the owner (she falsely identified herself as the owner) and hung up the phone. I called back once again and spoke with another unidentified lady who flat out said the owner would not speak to me. I don't believe this is the proper way to encourage anyone to pay a past due bill nor is it ethical. I do know that once you notify a collector of filing bankruptcy that by law they are restrained from contacting you.