B & B Auto Parts

Returned wrong parts 9/15/2014, been waiting since for replacemnts. I purchased two parts for my 2000 [redacted]e from BandB Parts on 8/18/2014. I returned the parts for exchange on 9/15/2014 because I was given the wrong parts. I have been waiting on these parts for nearly a month now. I've been told lie, after excuse, after blatant lie as to why this part hasn't been returned. I've been told the part was there, twice I've driven from Arlington, TN to Frayser, only to be sent back home empty handed. I've been told everything from it's sitting in front of me...ready for pick up to we don't even have a car here that's compatible with my car??? Not to mention I was overcharged more for this part from BandB than all the other competitors.. when I took back the original parts purchased that were the wrong parts, they (B and B) told me to leave the old/wrong parts and they kept the parts, so I'm out the money and the parts, $109.00 and NO parts they got out of me and no return. In the process of tryn to get this car back together, it's cost me more money than I can afford in my budget to get to and from, in addition, I am now having to purchase a new radiator as while attempting to replace part with wrong part caused more damage to radiator. I just want the correct part I paid for or I'd be happy to get a cash refund. I DO NOT want a part from a car that's supposedly "compatible", it must be the same year, Make and Model. Im poor, I had to save to buy these parts for my old, only car, I just need this resolved as soon as possible, it's been three weeks in waiting for a solution. Please, please help me resolve this ongoing, unfair problem with B and B Recycled Parts and they're unprofessional business practices. Thank you in advance for your attention and assistance. Desired SettlementI prefer my money back, I am going to purchase needed part today and I won't need the parts at this point, only because I just can not wait anye longer to repair my car. Store credit would be perfect and acceptable. I don't need the parts now, as I'm on my to buy correct parts. However..I would accept the replacement part from them or even the original part I purchased and tried to return that they kept.Business Response Based on a conversation the Revdex.com had with the company, the company states they would be more than happy to resolve the matter. Ms. [redacted] may come to the store location and ask for either Ms. [redacted] or Mr. [redacted].

I WANT MY MONEY BACK==transmission cost 600:00freight transmission 200:00labor transmission 600:00freight transmission 230:77 ON last week of October 2015 = I [redacted] N = contact B & B RECYCLED AUTO PARTS= asking for a transmission transaxel for a jaguar 2000 xj8=B & B RECYCLED AUTO PARTS answer was affirmative yes they haven in stock and say by telephone and by paper the transmission is TESTED-GOOD AND WORKING REFERENCE NUMBER= XXXXX= DATED=/7/2015=TIME=12:17=== I [redacted] . N PAY WHIT CREDIT CARD ENDING IN [redacted] AMOUNT OF $855:50 TRANSMISSION $600:00== FREIGHT $200:00==TAX$55:50==ALL PEOPLE ANSWERING MY CALL ALL TIME WAS AND IS IN VERY RUDE AND ANGRY MANNER the transmission arrive delivery in my address= [redacted] XXXXX= on 11/16/2015=this week=11/17,18,19,20,21,the technician(mechanic )install the transmission and tested,and,tested, and tested,and check,fluid and everything reverse dint work we call to B & B RECYCLED AUTO PARTS== when we explain to them what was happening ==they answer in angry manner thy don" t can" t do nothing ..... they put me in hold and finally they cut the line... I call again and they told me they where go to call me in the next days.....one week is going..two weeks...three weeks..and they never call...contact them by phone on December...they say send back the transmission,, they go to take care about this problem >On 12/18/2015== I [redacted] ship back the transmission== BY (( [redacted] ID NUMBER XXXXXXXXX==FREIGT BILL No> XXXXXXXXX X SKID NMFC [redacted] 235THIS SHIPING WAS PAY WHIT SAME CREDIT CARD ENDING X[redacted] we never open the transmission ==we send back the transmission like was coming whit out change nothing ==AND till today I am calling B & B RECYCLED AUTO PARTS ==three times every month, January, February, march, and is same answer,,they are fixed the transmission and the transmission is coming next week o they go to call me....time is going by and B & B AUTO RECYCLED PARTS==NOT HONOR THE DEAL WE MAKE,, THEY WAS CLAIM THE TRANSMISSION WAS TESTED AND WORKING FINE,, BUT WAS NOT TRUEREVERSE NEVER WORK,,,we need honor the agreement,,that IS why I want all my money back labor $600:00 shiping back $230:77,,,plus $855:50 for original deal for a transmission B & B RECYCLED AUTO PARTS 4008 [redacted] XXXXXAND B & B AUTO PARTS [redacted] XXXXX CLAIM IS WORKING AND TESTED GOOD,,, AND THIS IS INEXACT AND NO TRUE AND DON T FULL FILL THE PROMISE TO PROVIDE A TRANSMISSION ...GOOD,TESTED AND WORKING WE WAS CONFIDENT IN THIS PROMISE,, AND B & B RECYCLED AUTO PARTS,, MAKE TO US SPEND EXTRA TIME AND EXTRA MONEY ,, WORKING IN A TRANSMISSION THEY REEDY KNOWS IS GOING TO FAIL,,,B & B RECYCLED AUTO PARTS DON T WANT TO HONOR, FULL FILL,, THE DEAL WE MAKE > I WANT MY MONEY BACK>$1685:77 PLUS EXPENSES >Desired SettlementI WANT ALL MY [redacted] BACK >$$$$2XXX:XXX>[redacted] TO : [redacted] BECAUSE B & B RECYCLED AUTO PARTS DO NOT WANT TO HONOR OR FULL FILL DEAL WE MAKE >THEY ARE,, RUDE,, AND ANGRY,, ALL TIMES,, CLOSED YOU B & B BUSINESS ...

Purchased a transmission from B and B, when the transmission was in stalled it would not shift and gave fault codes of [redacted] is internal failure. We have been waiting since October 27 for our vehicle to be repaired. the original problem was the torque converter failed on our old transmission. We want our vehicle returned in working order or a refund and the return of our old transmission. B and B is not telling us there is an electrical issue with our van, there was not issue with our van prior to the transmission error.Desired SettlementWe just want a working vehicle. Replace the transmission or refund our money and return our old transmission with for the core charge. Business Response Based on a conversation the Revdex.com had with the company, Mr. [redacted] states that the consumer, Mr. [redacted]'s vehicle has electrical concerns that his company cannot address. Mr. [redacted] states that he has advised Mr. [redacted]; however Mr. [redacted]'s vehicle remains at the company's shop. Mr. [redacted] would like the consumer, Mr. [redacted] to pick up his car without charge.

On 12/19/2015 I [redacted] obtained and purchased a 3800 series2 V6 engine for a 2003 Pontiac Bonneville and on 12/20/2015 I [redacted] put the engine in my vehicle,after hooking everything up my car wouldn't start or turn over so I call the company that I obtained the engine from and they don't over [redacted] to inspect my engine and after inspecting it our conclusion was that they loaded the wrong engine on my truck and the engine was also locked up so I was told to come back to the company and obtain another engine so I [redacted] did just that and after obtaining the second engine on 12/21/2015 I [redacted] put the engine in and my car still wouldn't crank up or turn over soiI carefully inspected it and my conclusion was that all of my wires wasn't connecting to the engine so I called the company back again and they ask me who was my machanic I [redacted] stated that I was my machanic so they said that they would send somebody over to look at it so its been three days and no one has showed up and I can't get my money back because they don't do refunds.so I'm stuck with two motors that doesn't go to my vehicle.Product_Or_Service: 3800 series2 engineAccount_Number: XXXXXXDesired SettlementI [redacted] want justice,fairness,my money back or the proper working engine to my vehicle.Business Response Based on a conversation the company had with the Revdex.com, Mr. [redacted] stated that on December 28, 2015, the consumer, Mr. [redacted] agreed to pay the company's mechanic to properly install the engine. Due to the holidays there has been a delay.