B & A Power Washing

Hello, On 6/we came out and did a low pressure house wash to the sidingWe do all house washes low pressure because we have a solution that does all the workHouse washes only remove mold, mildew, dirt and debrisWe can not remove oxidation if you have oxidation on your siding it will be visible after the cleaningYou can also read about oxidation on our company website www.bapowerwash.com.After the first scheduled house wash 6/14, Ms [redacted] complained about oxidation so we went out again and re washed her whole house (Still oxidation will not go away, we explained this to the client prior to the touch up/second washing), Client then made payment 6/On 6/25,6/28,6/29,7/& 8/called into to complainWe advise her each an every time that there is nothing further we can doWe have gone above and beyond to try to resolve her oxidation issue and make her happyWe have gone to her property twice and washed her home twiceWe have spoken several times over the course of a month I believe we have done everything possible to try and resolve these issues but we can not refund the payment for washing her homeWe can not refund client on her preexisting issue of oxidationWe apologize you are unhappy but there is nothing more for us to do or say pertaining to your siding oxidation Have a nice dayWe do appreciate your business and look forward to working with you in the futureI have placed a 15% off coupon on your account for your next service Allison J*** Office Manager

Hello, The clients complaints have many inaccuraciesWe did a low pressure house wash and applied a wax additiveThe client is making claims that we some how caused her oxidation problem, which is falseWe explained situation to client multiple times and sent our tech out to re wash areas of concernWe have gone above and beyond in trying to appease the clientWe have exhausted our efforts as we will not refund client Have a nice day! Allison J***